Ernest Stevens Email & Phone Number

Topsham, Me, Us

Topsham, Me, Us

Augusta, Maine, United States

Oversee day-to-day operations of an Augusta branch of Maine OIT.This includes the following tasks:- Maintain, count, and correct an inventory of 100+ eaches- Assess, prioritize, and delegate work of tickets to the team, including myself- Aid and provide paths of training to direct reportsAssist and contribute to the success of Maine OIT Client Technology Services (Augusta Teams) in the following manner:- Lead a New User Workshop on rotation, showing incoming State of Maine employees how to access their device, manage their own software, expalioning rules and policies, and how effectively communicate with Maine OIT using their multiple channels- Attend and contribute to internal policy and procedure changes of the Augusta Field Techs

Augusta, Maine, United States

Assess, Build and Deploy hardware to State of Maine Employees using the following tools:- Microsoft Endpoint Configuration Manager- Active Directory Users and Computers- Intune Endpoint Managements- Microsoft Powershell- Command PromptContribute to Warehouse Success in the following manner:- Assist in with a monthly PC deployment floor of ~250, while pushing for a ceiling of ~700; based on Client demands- Use ITIL to analyze, prioritize and process a ticket queue of ~80 items, with near 30 day turn around

South Portland, Maine, United States

-- Gather detailed customer information regarding, but not limited to the following: who has the problem, what the symptoms of the issue are, where the issue occurs (local, server, phone, software), when does the issue occur, why it may be happening (user actions, software error/interactions, server errors)-- Apply critical thinking and problem solving skills to assess severity, systematically walk through possible solutions, and rule out variables from the problem.-- T1 Environment Knowledge of the following tools and programs: - Windows Home/Professional OSes (7, 10) - Windows Server (2008, 2016, 2019) - Microsoft 365 Business Apps & Admin Center - Exchange Server (2007, 2013) - Sophos UTM - FortiGate, FortiClient, and FortiManager - VMware - Meraki Wireless solutions

Lawrence, Kansas Area

Maintain and clean gym floor padRespond to member inquiries, both phone and in person

Kansas City, Missouri Area

-- Organize and maintain detailed databases and records for up to 1000 students.-- Respond to inquiries from potential students about offerings at the school through phone and email.-- Complete daily tasks, both self-motivated and directed from management in a timely manner.

Lewiston/Auburn, Maine Area

-- Resolved patient and insurance company claim issues of up to $2,000 each.-- Coordinated with 3 colleagues to manage worklists of up to 1,000 lines

Lewiston/Auburn, Maine Area

-- Created efficient filing and request system for team of 20 representatives.-- Tracked trends, worked charges, and maintained daily reports in Excel of up to $250,000 in possible revenue.-- Developed detailed and easily readable correspondence relating to processes, training, and team specific news.-- Independently created day-to-day priority task lists with 24 hour turnarounds.

Topsham, Maine

-- Answered phone calls directly from guests with inquiries and issues.-- Stocked, hung, and folded shirts with detail of presentation.-- Trained 4+ new team members.

Brunswick, Maine

-- Oversaw opening, running and closing of store 4 days a week independently.-- Created successful marketing campaign and contests to improve revenue.-- Handled cash and credit transactions of up to $100.

Brunswick, Maine

-- Established customer return rate of 50% overall.-- Handled cash and credit transactions of up to $8,000. -- Maintained database of selling points, potential customer drawbacks, and recommendations of 1,000+ items in consumer electronics.-- Negotiated with customers to get fair prices on merchandise.

Topsham, Maine

-- Stocked 100+ eaches on day-to-day deadlines.-- Assisted guests with loading and unloading of items up to 100 lbs.-- Created newsletter outlining upcoming events and promotions as well as recognizing team member accomplishments.-- Achieved a 98% overall speed satisfaction rating on cash register.