Ernest Stevens Email and Phone Number
Ernest Stevens work email
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Ernest Stevens personal email
Keeping Maine’s businesses open starts with making sure their technology needs are met. That is the difference I’m making every day.There was a time in my mid-twenties where I had the beginnings of a stable career in healthcare billing. I did the most logical thing I could, and dropped it all to chase the dream of becoming a Railroad Conductor. Although the career path I had planned on paper never came to fruition, I’ll always have the A.A.S. in Railroad Sciences to remind me of what I can accomplish.Applying lessons I learned in failure, in conjunction with reflecting upon my successes, I launched a second career change into the Information Technology field at Thrive Networks.With always having a passion for sharing my knowledge of computing, and its use as a tool, I hope to make a daily positive impact on those I help. That impact is made by using problem solving and critical thinking skills to identify symptoms, determine the cause, and implement solutions.
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Information Systems Support Specialist IiOffice Of Information Technology | State Of MaineTopsham, Me, Us -
Information Systems Support Specialist IiOffice Of Information Technology | State Of Maine Oct 2023 - PresentAugusta, Maine, United StatesOversee day-to-day operations of an Augusta branch of Maine OIT.This includes the following tasks:- Maintain, count, and correct an inventory of 100+ eaches- Assess, prioritize, and delegate work of tickets to the team, including myself- Aid and provide paths of training to direct reportsAssist and contribute to the success of Maine OIT Client Technology Services (Augusta Teams) in the following manner:- Lead a New User Workshop on rotation, showing incoming State of Maine employees how to access their device, manage their own software, expalioning rules and policies, and how effectively communicate with Maine OIT using their multiple channels- Attend and contribute to internal policy and procedure changes of the Augusta Field Techs -
Information Systems Support Specialist IOffice Of Information Technology | State Of Maine May 2022 - Oct 2023Augusta, Maine, United StatesAssess, Build and Deploy hardware to State of Maine Employees using the following tools:- Microsoft Endpoint Configuration Manager- Active Directory Users and Computers- Intune Endpoint Managements- Microsoft Powershell- Command PromptContribute to Warehouse Success in the following manner:- Assist in with a monthly PC deployment floor of ~250, while pushing for a ceiling of ~700; based on Client demands- Use ITIL to analyze, prioritize and process a ticket queue of ~80 items, with near 30 day turn around
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Technical Support EngineerThrive May 2018 - May 2022South Portland, Maine, United States-- Gather detailed customer information regarding, but not limited to the following: who has the problem, what the symptoms of the issue are, where the issue occurs (local, server, phone, software), when does the issue occur, why it may be happening (user actions, software error/interactions, server errors)-- Apply critical thinking and problem solving skills to assess severity, systematically walk through possible solutions, and rule out variables from the problem.-- T1 Environment Knowledge of the following tools and programs: - Windows Home/Professional OSes (7, 10) - Windows Server (2008, 2016, 2019) - Microsoft 365 Business Apps & Admin Center - Exchange Server (2007, 2013) - Sophos UTM - FortiGate, FortiClient, and FortiManager - VMware - Meraki Wireless solutions -
Overnight Customer Service RepresentativePlanet Fitness World Headquarters Jul 2016 - Apr 2018Lawrence, Kansas AreaMaintain and clean gym floor padRespond to member inquiries, both phone and in person -
Office AideJohnson County Community College Sep 2014 - Dec 2015Kansas City, Missouri Area-- Organize and maintain detailed databases and records for up to 1000 students.-- Respond to inquiries from potential students about offerings at the school through phone and email.-- Complete daily tasks, both self-motivated and directed from management in a timely manner. -
Accounts Receivable SpecialistMckesson Jan 2014 - Jul 2014Lewiston/Auburn, Maine Area-- Resolved patient and insurance company claim issues of up to $2,000 each.-- Coordinated with 3 colleagues to manage worklists of up to 1,000 lines -
Data Entry/File ClerkMckesson May 2009 - Jan 2014Lewiston/Auburn, Maine Area-- Created efficient filing and request system for team of 20 representatives.-- Tracked trends, worked charges, and maintained daily reports in Excel of up to $250,000 in possible revenue.-- Developed detailed and easily readable correspondence relating to processes, training, and team specific news.-- Independently created day-to-day priority task lists with 24 hour turnarounds.
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Fitting Room Team MemberTarget 2011 - 2013Topsham, Maine-- Answered phone calls directly from guests with inquiries and issues.-- Stocked, hung, and folded shirts with detail of presentation.-- Trained 4+ new team members. -
Desk ClerkCyberland Gaming & Internet Cafe Sep 2007 - May 2009Brunswick, Maine-- Oversaw opening, running and closing of store 4 days a week independently.-- Created successful marketing campaign and contests to improve revenue.-- Handled cash and credit transactions of up to $100.
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Electronics Sales AssociateSears, Roebuck And Co. Aug 2007 - Feb 2008Brunswick, Maine-- Established customer return rate of 50% overall.-- Handled cash and credit transactions of up to $8,000. -- Maintained database of selling points, potential customer drawbacks, and recommendations of 1,000+ items in consumer electronics.-- Negotiated with customers to get fair prices on merchandise. -
Sales Floor Team MemberTarget 2006 - 2008Topsham, Maine-- Stocked 100+ eaches on day-to-day deadlines.-- Assisted guests with loading and unloading of items up to 100 lbs.-- Created newsletter outlining upcoming events and promotions as well as recognizing team member accomplishments.-- Achieved a 98% overall speed satisfaction rating on cash register.
Ernest Stevens Skills
Ernest Stevens Education Details
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Railroad And Railway Transportation
Frequently Asked Questions about Ernest Stevens
What company does Ernest Stevens work for?
Ernest Stevens works for Office Of Information Technology | State Of Maine
What is Ernest Stevens's role at the current company?
Ernest Stevens's current role is Information Systems Support Specialist II.
What is Ernest Stevens's email address?
Ernest Stevens's email address is es****@****rks.com
What schools did Ernest Stevens attend?
Ernest Stevens attended Johnson County Community College.
What are some of Ernest Stevens's interests?
Ernest Stevens has interest in Non Fiction Reading, Hypothetical Thinking, Photo Manipulation, Efficiency Systems, Art, New Technologies, Poetry, Autobiographies, Photography, Simple Drawing.
What skills is Ernest Stevens known for?
Ernest Stevens has skills like Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft Publisher, Epic Systems, Putty, Google Docs, Google Apps, Google Chrome, Windows 7, Windows Xp, Android.
Who are Ernest Stevens's colleagues?
Ernest Stevens's colleagues are Glen Robi, David Peters, John Kramer, Emily Nightingale, Angela Mayer, Debbe Sullivan-Alley, Terry Cloutier.
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Ernest Stevens
Auditor Quality Assurance Maintenance & Engineering Center At American AirlinesWagoner County, Ok3americanairlinescenter.com, hotmail.com, aa.com -
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