Ernest Tonson Email & Phone Number

Sterling, Virginia, United States

DEA contract ended with SAVA. Moved over to Dark Wolf, same DEA contract, same duties as listed on SAVA Solutions.

Sterling, Va

DOD Secret Clearance obtained - 7/18DEA Secret Clearance obtained - 10/18DEA (Consultant) - Working remote access primarily on resolving desktop, printer, scanners, iPhone/PC configuration and migrations, software application, Microsoft Office Product issues, and user profiles under DEA, ICE, FBI, Border Patrol, Local/State Police, Federal Employees and other specific agency platforms. Work is under the Windows environment.• Consistently achieving 95% customer satisfaction. • Implementing prompt solutions to address unresolved customer issues. • Delivered quality support and escalated issues where needed.

Reston, Va

Oversaw software deployment, installation, releases, upgrades, maintenance of software, hardware and accounts, evaluate and configuration of Interface at customer sites globally. Worked with Product Support, Software Engineering, Practice Development Managers, Sales, Shipping, and Clinical to gather reports for deployment of software to System Units, Adapters, and Applicators. Utilized multiple tools and platforms to execute processes, including Axeda, SAP, Tableau, and Salesforce, under Windows SE environment. Delivered quality technical support via calls, email, and chat. • Worked closely with customers while successfully deployed remotely and hands-on to over 7,200+ units at 6,000+ customer sites globally and reduce procedural treatment by 30 mins. • Served as the deployment lead on the Axeda cloud base platform and continued buildout of the rollout mechanisms to resolve any time restriction by at least 40%.• Created Excel spreadsheet using Pivot table, Conditional Formatting, Macros, and formulas such as Vlookup, Index, etc. to successfully track deployment statuses, cutting search time by 30+% and with a 98% customer satisfaction.• Effectively oversaw existing work flow while exceeding quality service goals. • Directly supported managers in the development and deployment of software.• Proactively jump in to help the clinical team in expediting open tickets resulting in 80% to 90% completion rate.• Maintenance of CoolSculpting University (CSU) units in preparation of class demonstrations and treatments.

Sterling, Va

Maintained, reduced accounts receivable, sales, cost reporting, scheduling and promptly resolved multiple disputes and rejections. • Managing, Supervising, and trained a total of 20 employees with the day-to-day job activities at Costco. • Strong commitment to translating leadership succession plan to retain valuable employees that led to 100% employee retention on my team.

Fairfax, Va

Managed and maintained business operations, meetings and preparations of e-passport and e-government modules. Assisted with the launch of the next generation e-passport and e-products; NEC. Presented next generation e-products to government dignitaries from Asia and Middle East to modernize the database retrieval procedures in the effort to prevent Cyber Criminal trends• Traveled to provide on-site support with software presentations.• Working relations with key partners and clients to accomplish milestone goals.• Maintained quality control by testing a broad spectrum of next generation NEC software

Mclean, Va

Managed 10 administrative staffs to prepare documentations, pamphlets, new product brochure information and customer support. Led three diverse, cross-functional teams in designing a corporate website resulting in a 50% activity. Provided presentation of products and explained product capabilities to potential end-users. Assist engineering staff on testing and debugging of the biometric software, and client services.• Traveled to provide client support with software presentations and set up.• Presented a demonstration of the biometric software to key end-users.• Ensured the effectiveness of the biometric software by testing program compatibility prior to roll out.• Working relationship with key engineers to resolve product issues.

Towson, Md

Department of Treasury Secret Clearance obtainedIRS (Consultant) - Developed and maintained a time tracking system on Integrated Customer Services within embedded C/Informix, Vermont Views, shell script under the Unix environment to enhance module for Revenue Officers use, which cuts 50% to 70% of their travel time. Assisted over 3,000 end-users nationwide (50 states and its territories) in resolving hardware (desktop, laptop, server configuration, and printers), software (word macro, and software code implementation/installation), database (user profile, and database information) and telecommunication (testing routers and ip addresses) issues with 80% to 98% customer satisfaction.• Consistently achieved all established customer call guidelines pertaining to quality, timeliness, and productivity. • Ensured consistent customer satisfaction by implementing prompt solutions to address unresolved customer issues. • Effectively oversaw existing work flow while exceeding quality service goals. • Delivered quality support and specialized in handling escalated issues.

Vienna, Va

AT&T (Consultant) - Developed and maintained an 800 number ordering Online Transaction Processing (OLTP) system using C, Oracle, and Tuxedo that interfaces with other large telecommunication service tracking applications. Maintained a mechanized service request report that tracks the total number of working records on five tables.

Mclean, Va

Department of Treasury Secret Clearance obtainedDepartment of Labor (Consultant) - Developed software applications to enhance and maintain the capabilities of the Employment Standard Administration (ESA). Other responsibilities included maintenance, testing and code implementation/installation and database records, automation of a quarterly report that remotely accesses thirteen District Offices. Developed a front-end application query on the ESA database using Delphi. Applications were developed using C, INFORMIX SQL/ESQL, Vermont Views, and UNIX shell script. Participated in a Delphi training class.

Mclean, Va

Department of Treasury Secret Clearance obtainedIRS (Consultant) - A member of the software development team that led, tested and created applications for the IRS procurement system, which automated the retrieval of tax return information through a series of questions using a touch tone telephone. All applications were developed using C, INFORMIX SQL/ESQL, under the UNIX environment. Participated in an INFORMIX 4gl training class.

Burtonsville, Md

Bell Atlantic (Consultant) - Developed and enhanced the ISDN Test System (BAITS), which tests ISDN lines on a 5E and DMS-100 switch using C, INFORMIX/SQL/ESQL, Vermont Views, UNIX shell scripts, and AWK on a Sun SPARC 1000 and Motorola 88000. Other responsibilities included software/hardware testing, creating a menu-driven process to validate line activities, development of programs for retrieval of data on the switch to an ASCII file format to be stored in the INFORMIX database, and help desk. Reduced the operating time and improved efficiency for ISDN clients by redesigning and coding the front-end user interface, incorporated changes to the database schema as well as enhancements based on user requests.

Rockville, Md

Department of Treasury Secret Clearance obtainedDepartment of Labor (Consultant) - Developed software application to enhance and maintain the capabilities of Employment Standard Administration (ESA) and Unemployment Insurance Services (UIS). Application was written using C, INFORMIX SQL/ESQL, Windows for Data, and Curses. Created programs to automate all reports and applications used in ESA and UIS. Form letters where designed using Qoffice, Qone and the language Qmenu. Conducted user-training classes for clients on the software package Intelligent Query. All development work was done under the UNIX environment.

Silver Spring, Md

Department of Treasury Secret Clearance obtainedDepartment of Labor (Consultant) - Developed applications to enhance Unemployment Insurance Services (UIS) using C, C code generator CHARM, and shell scripts. Designed and code implementation with accompanying documentation, conversion of hardware and software, testing. Worked on supervising the helpdesk and supporting users with software, hardware, and telecommunication problems.

Alexandria, Va

Was a member of the software engineering project team that developed a wide area network application for the graphic arts industry under the UNIX/C environment. Developed software applications to automate an inventory control system using dBASE III. Was a System Administrator for all corporate MIS microcomputer, system hardware and software maintenance. Other responsibilities included system operation/management, training, and documentation of a full-text retrieval system based on the UNIX operating system. Worked on the helpdesk to support clients on hardware, software, and setup problems.