Ernest Tonson Email & Phone Number

Sterling, Virginia, United States

DEA contract ended with SAVA. Moved over to Dark Wolf, same DEA contract, same duties as listed on SAVA Solutions.

Sterling, VA

• DOD Secret Clearance obtained - 7/18DEA Secret Clearance obtained - 10/18DEA (Consultant) - Working remote access primarily on resolving desktop, printer, scanners, iPhone/PC configuration and migrations, software.
• Consistently achieving 95% customer satisfaction.
• Implementing prompt solutions to address unresolved customer issues.
• Delivered quality support and escalated issues where needed.

Reston, VA

• Oversaw software deployment, installation, releases, upgrades, maintenance of software, hardware and accounts, evaluate and configuration of Interface at customer sites globally. Worked with Product Support, Software.
• Worked closely with customers while successfully deployed remotely and hands-on to over 7,200+ units at 6,000+ customer sites globally and reduce procedural treatment by 30 mins.
• Served as the deployment lead on the Axeda cloud base platform and continued buildout of the rollout mechanisms to resolve any time restriction by at least 40%.
• Created Excel spreadsheet using Pivot table, Conditional Formatting, Macros, and formulas such as Vlookup, Index, etc. to successfully track deployment statuses, cutting search time by 30+% and with a 98% customer.
• Effectively oversaw existing work flow while exceeding quality service goals.
• Directly supported managers in the development and deployment of software.

Sterling, VA

• Maintained, reduced accounts receivable, sales, cost reporting, scheduling and promptly resolved multiple disputes and rejections.
• Managing, Supervising, and trained a total of 20 employees with the day-to-day job activities at Costco.
• Strong commitment to translating leadership succession plan to retain valuable employees that led to 100% employee retention on my team.

Fairfax, VA

• Managed and maintained business operations, meetings and preparations of e-passport and e-government modules. Assisted with the launch of the next generation e-passport and e-products; NEC. Presented next generation.
• Traveled to provide on-site support with software presentations.
• Working relations with key partners and clients to accomplish milestone goals.
• Maintained quality control by testing a broad spectrum of next generation NEC software

Mclean, VA

• Managed 10 administrative staffs to prepare documentations, pamphlets, new product brochure information and customer support. Led three diverse, cross-functional teams in designing a corporate website resulting in a.
• Traveled to provide client support with software presentations and set up.
• Presented a demonstration of the biometric software to key end-users.
• Ensured the effectiveness of the biometric software by testing program compatibility prior to roll out.
• Working relationship with key engineers to resolve product issues.

Towson, MD

• Department of Treasury Secret Clearance obtainedIRS (Consultant) - Developed and maintained a time tracking system on Integrated Customer Services within embedded C/Informix, Vermont Views, shell script under the Unix.
• Consistently achieved all established customer call guidelines pertaining to quality, timeliness, and productivity.
• Ensured consistent customer satisfaction by implementing prompt solutions to address unresolved customer issues.
• Effectively oversaw existing work flow while exceeding quality service goals.
• Delivered quality support and specialized in handling escalated issues.

Vienna, VA

AT&T (Consultant) - Developed and maintained an 800 number ordering Online Transaction Processing (OLTP) system using C, Oracle, and Tuxedo that interfaces with other large telecommunication service tracking applications. Maintained a mechanized service request report that tracks the total number of working records on five tables.

Mclean, VA

Department of Treasury Secret Clearance obtainedDepartment of Labor (Consultant) - Developed software applications to enhance and maintain the capabilities of the Employment Standard Administration (ESA). Other responsibilities included maintenance, testing and code implementation/installation and database records, automation of a quarterly report that.

Mclean, VA

Department of Treasury Secret Clearance obtainedIRS (Consultant) - A member of the software development team that led, tested and created applications for the IRS procurement system, which automated the retrieval of tax return information through a series of questions using a touch tone telephone. All applications were developed using C, INFORMIX SQL/ESQL.

Burtonsville, MD

Bell Atlantic (Consultant) - Developed and enhanced the ISDN Test System (BAITS), which tests ISDN lines on a 5E and DMS-100 switch using C, INFORMIX/SQL/ESQL, Vermont Views, UNIX shell scripts, and AWK on a Sun SPARC 1000 and Motorola 88000. Other responsibilities included software/hardware testing, creating a menu-driven process to validate line.

Rockville, MD

Department of Treasury Secret Clearance obtainedDepartment of Labor (Consultant) - Developed software application to enhance and maintain the capabilities of Employment Standard Administration (ESA) and Unemployment Insurance Services (UIS). Application was written using C, INFORMIX SQL/ESQL, Windows for Data, and Curses. Created programs to automate all.

Silver Spring, MD

Department of Treasury Secret Clearance obtainedDepartment of Labor (Consultant) - Developed applications to enhance Unemployment Insurance Services (UIS) using C, C code generator CHARM, and shell scripts. Designed and code implementation with accompanying documentation, conversion of hardware and software, testing. Worked on supervising the helpdesk and.

Alexandria, VA

Was a member of the software engineering project team that developed a wide area network application for the graphic arts industry under the UNIX/C environment. Developed software applications to automate an inventory control system using dBASE III. Was a System Administrator for all corporate MIS microcomputer, system hardware and software maintenance..