Providing consultation and projects oversight for multiple business portfolio.Business Support Delivery Hub (In-Source)- Oversee the transition and integration of HR, Finance, and Procurement workstreams to hub.Cloudway Technocity Sdn Bhd (IT Startup)- Setup and oversee the operations and project team in managing 5 non-tech worksteams: HR & Payroll, Finance, Procurement, Facilities, Legal & Admin.- Launched S.T.A.R Program, a Learning & Development initiative in promoting continuous learning for current and future leaders.- Launched Corporate Accelerator, an incubation hub and platform for staffs to experiment with great ideas & innovative solutions to potential business ventures.Other business portfolio- Provide insights to key stakeholders in best practices in business operations (People, Process and Platform).- Assist top management in providing advice and consultation in business expansion and acquiring new business ventures.

(New- April 2020) Heading the Operational Excellence & Innovations work steam covering Continuous Improvement, Automation Solutions, and Reporting.Won the GBS Asia Award 2019 Merit in Operational Excellence for Finance & Accounting.Manage transition and service migration of global work streams to GBS (Contact Centre, Creative Services, Payroll, Channel Management, Corporate Accounting, AR, etc.) covering 100+ HCs.Oversee GBS continuous improvement initiatives covering Lean Six Sigma deployment and Robotics Process Automation (RPA).

2018 HIGHLIGHTS: Nominated for Lean Management recognition by MPC, an acknowledgement of Lean Culture & Projects achievement at National Standards.Redesignated to drive Quality Management (5S, Lean, & Six Sigma) and Project Governance (PMO).2017 HIGHLIGHTS: Successfully coached 10 Lean Six Sigma Green Belt Practitioners in completing 10 projects (DMAIC) and obtained certification. Achieved 5S certification for company. Overall estimated savings >100K.Setup a governing steering committee board to oversee LEAN management & implementation in the organization to drive Lean culture, mindset, and application.Successfully delivered payroll application solution & integration in Thailand covering 37 companies (PMO, est. 1Mil profolio).

Coaching Lean Six Sigma Green Belt projects covering Operations, HR, IT & Finance using DMAIC methodology with an estimated savings over $100K (12 Projects ongoing in 2017). Part of QMS committee focusing on Continuous Improvement Initiatives: Establish a Quality framework for OS HRS to achieve the status of a 5S Certified company and Lean Enterprise in 2017.

Special Project (Elken Philippines, Jun- Aug 2016)- Oversee the migration of new branch setup, including renovation project works.- Manage operations transition from elken conventional plan to iElken (new online business model).- Assist in hiring of Operations Staffs.- Assist leaders & customers in iElken inquiries.- Facilitate Lean 5S Awareness Training to Operations Staffs.- Facilitate on the job (OJT) training for Operations Staffs in SOP Compliance.Assistant Regional Operations Manager for SEA Countries (Apr 2016 Onwards)- Oversee operations for Malaysia, Brunei, Singapore & IndonesiaAssistant Manager, Branch Operations and Standards (Jan - Apr 2016)- PIC for Northern Region (IP, SJ, PG branches) & Stockist Operations (over 30 centres)- Handling Key Accounts Profolio averaging of 3 Million Sales per month.- Facilitator for EKW (The Elken Way), corporate cultural change initiative.- Lean 5S Trainer for Elken Group.- Successfully promoted 2 Branch Operations Head in leadership & softskills development in 2016.- Facilitate cross selling techniques in a training program to branch staffs.- Managing Process Improvement projects within the organization and its associated branches- ISO 9001:2008 Internal Auditor- 5S Board Committee Member and Auditor- Assist in redesigning of stockist manual

Provide consulting services and corporate solutions in human capital development (training/coaching); operations review (lean six sigma); financial planning (corporate/individual) and well-being. Currently attached to KL Strategic Change Consulting under special projects covering materials licensing; engaged in 7S research and post reports for clients in various industry such as Schaefer Kalk, MIDF, FELDA, Nestle, etc. Personally involved in the designing and trademark registration of licensing logo and online marketing campaign for KLSCC.

Oversee operations in Distribution Center, Purchasing, Travels, and Production

Involve in developing SOP training modules, lean projects, and production.

Conduct market research and consumer behavioral studies in the Polynesian Cultural Center.

Provide guided tours for guests visiting the Polynesian Culture Center in English, Mandarin, Cantonese, and Malay.