Ernest Chew Email & Phone Number

Singapore

Singapore

Singapore

- Provide day to day support for Cisco sales tools for internal staffs- Analyze issues and provide the necessary solution for the client’s satisfaction, otherwise, escalate the issues to the next level for further assistance.- Respond to emails, calls (Mandarin & English) and web tickets issues- Identify and attend training(s) and be prepared to train other team members on new applications- Acted as Point of Contact for MDM tool and liaise with EMEA/AMER counterparts for related… Show more - Provide day to day support for Cisco sales tools for internal staffs- Analyze issues and provide the necessary solution for the client’s satisfaction, otherwise, escalate the issues to the next level for further assistance.- Respond to emails, calls (Mandarin & English) and web tickets issues- Identify and attend training(s) and be prepared to train other team members on new applications- Acted as Point of Contact for MDM tool and liaise with EMEA/AMER counterparts for related issues.- Stay current on application development activities; know application features and functions of new releases.- Take directions from the Team Lead. Show less

•Provide day to day support for all partners’ related applications.•Acted as the Point of Contact for APJC Team for internal access request.•Assist partners with difficulties while placing their orders via the CCW Tool, configuration errors & information needed on the products and services.•Assist partners with their association process to their partnering companies and with any issues encountered while registering as a Cisco Registered Partners.•Provide basic… Show more •Provide day to day support for all partners’ related applications.•Acted as the Point of Contact for APJC Team for internal access request.•Assist partners with difficulties while placing their orders via the CCW Tool, configuration errors & information needed on the products and services.•Assist partners with their association process to their partnering companies and with any issues encountered while registering as a Cisco Registered Partners.•Provide basic training for partners applying for Certifications or Specializations ( Individual/ Company Level e.g. Exams required)•Provide basic navigation for partners enrolling in any Cisco Partners Programs.•Log all work and service provided into Remedy call handling application.•Stay current on application development activities; know application features and functions of new releases.•Analyze issues and provide the necessary solution for the customer’s satisfaction, otherwise, escalate the issues to the next level for further assistance.•Identify and attend trainings and be prepared to train other team members on new applications•Work closely with peers in Europe, US and Asia Pacific to maintain standards across all three theatres.•Moderator for CCW tool forum. Assist and answer doubts from both Internal and External Cisco clients. Ensure product information is not visible to public.•Take directions from the Team Lead. Show less

•Sales and availability check for Singapore Airlines flights•Tend to passenger's enquiries through email correspondence•Service to KrisFlyer members•Ticketing of commercial and redemption reservations