Ernest Chua Email & Phone Number

I have over 15 years’ experience leading IT service management (ITSM) for regional network operations centers in Asia Pacific. Driven by a passion for customer satisfaction and organizational efficiency, I have had repeated successes in process automations / enhancements, stakeholder relationship management, technological upgrades and team transformations. As a Certified ITIL Practitioner with strong subject matter expertise, my achievements include successfully building NCS’ first flagship NOC unit almost from scratch, supporting million dollar projects for both government and commercial clients. In addition, I attained Singapore’s first ISO20000 certification for the company. As the Asia Pacific Network Operations Center (NOC) Senior Manager at Equinix, I strengthened the company’s competitive edge by driving broad enhancements and best practices across its service delivery structure. Here, I was again able to build up a lean, high performance operations team with a 90% KPI fulfilment rate. In addition, I provided incisive on-the-ground leadership in navigating and resolving myriad operational and organizational issues as a key integration team member in the acquisition of over 10 data centers in Hong Kong, Shanghai and Japan. I thrive in a high-demand, high-pressure collaborative environment, always working with the end business result in mind while optimizing workplace culture as well as operational processes / systems through continuous improvement. Core competencies: Network Management, Operations Management, Project Management, Transition Management, Crisis Management with certifications including Certified ITIL Practitioner (Service Desk / Incident Management / Problem Management), Cisco Certified Network Associate (CCNA) 2.0 and Certified Data Centre Professional

Listed skills include Data Center, Itil, It Service Management, Management, and 11 others.

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  Monash University

  Computer Tech And Software Development