Leading consulting services organization in value creation through client operations optimization. Conduct client operations assessment, document business processes, identify business operational and financial gaps and develop strategic plan for improvements. • Assess team dynamics, product life cycle, product strategy and management and operational personnel.• Document business process gaps, develop and implement strategy for corrective actions.• Develop and facilitate targeted process improvement solutions.• Implement Change Management and Program Management disciplines to insure process and financial improvements are implemented. • Assess and establish KPI (Key Performance Indicators) to monitor and insure compliance to proposed operational process improvements

Business Diversification and Services Outsourcing Strategy Development Developed outsourcing strategy targeting the transition of Fulfillment Services to Third Party Partners. Converted the Services business to a new operational model focused on the transition of the business from a fixed to variable cost model. Successfully initiated M&A activities targeting companies which fit both operational synergies and fit a new operational cost model. Strategy implementation led to an immediate 5 to 10% positive impact to cash flow. Successfully implemented strategies focused on growth of the company's construction business.Operations Redesign, Restructuring and Services Deployment Business TurnaroundDeveloped and implemented a new operational model designed to transition fulfillment related fixed costs to variable cost. Operating re-structuring led to a conversion of 55% of installation related fixed costs to variable costs. Restructured service delivery operations increasing operational productivity by approximately 20%. Targeted organization expense redundancies leading to margin improvements of 12% and an equivalent flow through improvement in EBITDA across fulfillment services portfolio. Established initiatives designed to insure financial integrity and proactive assessment of evolving business conditions.Operational Process StandardizationDeveloped and introduced new operational standards covering installation services, order fulfillment, customer service, warehouse and asset management disciplines for deployment across a national operational footprint. Process standardization eliminated regional autonomy and targeted cost inefficiencies leading to signification cost reduction and cost avoidance benefits. Initiated a daily flash report highlighting operational successes and gaps. The tool also focused on proactively identifying potential trapped assets across the footprint. The resultant impact was cash flow benefits and margin improvement outlined above.

Led Network installation fulfillment and construction operations across North America. Developed national operational strategies focused on promoting business growth, margin improvements, operational process efficiencies, portfolio diversification and cash flow improvements. Initiated plans resulted in productivity improvements of approximately 12%. Integrated 8 new business entities into the business. Initiated the transition of the business from fixed to more variable cost base resulting in margin improvements of approximately 10%. Managed full stream P&L performance across a $35M cable services program. Subsidiary of JNET Communications, LLC.

Led cable network installation and construction operations across Georgia, Texas and Maryland. Developed/implemented process enhancements targeted to facilitate productivity improvements in the area of customer management, dispatch operations, installation operations and cash flow. Plan implementation resulted in a year over year improvement in margin of 25 %, revenue growth of 8%, technician productivity gains of 10%, expense mining which resulted in approximately 15% improvement. Negotiated the elimination of customer back charges across operations in GA,TX and MD. Managed full stream P&L performance across a $10M cable services program.

Led customer fulfillment operations across Lucent in support of the AT&T and BellSouth Accounts. Successfully developed, cultivated and initiated M&A/outsourcing strategy to meet business costs targets. Identified, developed and negotiated engineering outsource SLA’s including third party credit limits resulting in a 20% reduction in engineering costs and a 10% increase in engineering revenue period over period.Led customer satisfaction index improvements through continuous proactive improvements to team operational performance.Developed and led the implementation of Lucent’s Katina recovery effort resulting approximately $60M in incremental revenueManaged full stream P&L performance in delivery of an $800M portfolio.

Developed/Led the Program Management and Operations disciplines across the BellSouth Customer Program Team. Led the restructuring of the Program Team from technology focused to customer aligned to facilitate customer business management. Driving enhancements to customer satisfaction through continuous improvements to team operational performance against customer identified priorities (i.e. On Time Performance, Quality and Service Reliability). Matrix managing across Engineering, Installation, Order Management, Logistics and Manufacturing in support of business and customer needs. Directed the development/deployment of Program Management, Business Management and Operations Planning disciplines across the NAR/CALA Customer Program teams.Developed and directed the analyzation and management of business operations performance (sales, expense, budget, headcount)Developed NAR installation diversity and variable cost strategy Managing full stream P&L performance across $219M services program.

Led the efforts of Professional Services Personnel in the fulfillment of timely, accurate and cost effective sales, engineering and installation of network equipment for BellSouth, GCM and AT&T customers. Interfacing daily with customers to understand and influence their service and product needs. Managed full stream profit and loss performance for a $37M service operation. Directed revenue growth of 10 to 12% year over year. Improved Gross Margin from a negative 4% to 30% positive.