Ernest Gray Email & Phone Number

Edgewood, Maryland

Led a manufacturing Supply Chain team that developed new SAP processes and procedures for recovering over 2M dollars in stranded inventory.Created and maintained weekly penalty reports used to improve airport X-Ray equipment uptime by analyzing and identifying patterns in equipment failures realizing an 18% percent improvement.

Hunt Valley, Md

Proven track record of successfully conducting quantitative and qualitative analyses on key performance indicators (KPI’s) and creating custom dashboards, scorecards, statistical models, Business Intelligence (BI) tools and high-level presentations to executives.Received Verizon “Spotlight Award” for developing and delivering a budget forecasting system that allowed Engineers to track actuals as well as forecast their monthly expenditures, improving accuracy by 20%. (utilized VBA, VB.net, Excel, MS Access, PeopleSoft, SAP, and SQL Server)Project managed a $4M web-based milestone forecasting system for executives as part of a workstream process improvement initiative for Verizon’s Center of Excellence; including inception, requirements gathering, technical design, development, testing, and delivery utilizing Agile Software Development Life Cycle (SDLC).Programmed a batch tool that Extracted Transformed & Loaded (ETL) over 5 million customer records each night applied a predesigned Excel template with established Key Performance Indicator (KPI) models, and emailed professional PowerPoint and Excel scorecards to departmental Subject Matter Experts (SME) to aid in developing new short-term and long-term marketing strategies. (utilized VBA, SQL, MS Access and Excel)Held weekly presentations with Directors and Managers detailing project performance, milestones, and budgets; designed professional KPI reports and scorecards for district review using Excel Pivot tables and PowerPoint charting features.Developed a series of automated monitoring tools to ETL data from multiple systems each day that emailed Managers summary information on project quality assurance/control, delays, overdue invoices, and scheduling conflicts, providing management with immediate improvement opportunities. (utilized MS SQL Server, MySQL, MS Access, Outlook, and Excel)

Silverspring, Maryland

Project managed the full life-cycle of planning, ordering, scheduling, installation, testing and releasing of $100M Video Network Backbone. (Accepted an individual contributor lateral grade position to get closer to home)Programmed a front-end tool that linked to a legacy ordering system allowing customized MS Access queries and VBA code to run repeatedly, saving 30 minutes per day over 10 people.Negotiated and wrote over 100+ vendor Request For Quotes (RFQ) to purchase $60M of network equipment (Cisco, Netapp, Sony, Dell, HP…etc.) ensuring contracts were appropriately written, funded and approved.Created and managed over 200 PO’s for purchasing network equipment for Verizon FiOS Network Backbone while meeting with Planning, Outside Plant and vendors to ensure milestones were being met resulting in 98% on-time delivery.Achieved a 10% improvement in equipment installations by conducting Webex meetings and weekly inspections at Video Hub Offices ensuring all IT policies, procedures, and schedules where being met.

Reston, Virginia

Managed 17 engineers in a 24/7 regional Content Operations Call Center that supported FiOS Video on Demand quality control.Directed all activities associated with Call Center operations, including addressing trouble tickets, shift scheduling, performance reviews, and monthly scorecards.Hired, trained, and developed over 8 new employees increasing the group by 90% to meet the growing demand for customer video streaming.Designed and implemented quality control and testing procedures to ensure video streaming without pixelation resulting in a 98% customer success viewing rate.

Reston, Virginia

Directed a team of 5 IT administrators in building Verizon’s first Video Content Data Center.Fulfilled a compressed 9-month deadline to build a Video Content Data Center by installing and configuring Dell/HP servers, Cisco switches, Cisco firewalls, HP/Dell vault backups, Isilon/Netapp Disk Arrays, and Ethernet LAN drops.Achieved zero threat rate by implementing cybersecurity procedures to mitigate vulnerability and by analyzing historical threats, addressing risks/gaps/violations and ensuring all IT security policies were in place and up to date.Successfully administered and configured over 200 Windows and UNIX servers supporting IIS, Apache, Active Directory, TCP/IP, DNS, HTTP, SFTP, SMTP, Group Policy and DHCP services.