• Provide Exceptional Guest Service to our Guests each and every day • Train and Develop Guest Service Advocates on the fundamentals of their Core Roles• Train and Develop Checkout Advocates on Providing our Guests with a Great Last Impression on each and every transaction • Maintain Above and Beyond First and Last Impression as our Guests enter and leave our location • Providing 5-10% increase on 4th Quarter Drive-Up Metrics - Ty/Ly• 100% Pick-Up Scorecard in 4th Quarter • Consecutive weeks of Green Scorecard in the 4th Quarter Guest Surveys• Implemented Strategies to change the Culture that increased Productivity, Morale, Communication, and Guest Engagement • Communicating with my Peers on Daily Agendas to have a successful Opening and Closing shift of Operational Success

• Expert in Brands selling Behaviors with leading and leveraging these behaviors with the customers I serve • Recruit, Hire and Develop people to drive a culture of high performance and engagement • Accountable for team performance through teaching, coaching and providing meaningful feedback to build capabilities to the associates • Ensures effective Merchandise presentation, including accurate and competitive pricing, proper signing, and in stock • Support Strategies and processes using customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity • Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands • Strength in driving the Financial Performance of the facility by ensuring that Sales, and Profit Goals are achieved; maintaining a strategic, holistic, and analytical business prospective • Using Proper Scheduling Management tools to impact customer needs• Delegate daily objectives to team members to increase productivity for business needs• Took a store from a 58% Red to a 100%Green in a month. By strategically applying company agendas and changing the Culture through with associates full support.• Increased all Monthly and Quarterly Metrics and on paced to break Yearly Metrics!• Upholds the company’s Open Door Policy in a dynamic, multifaceted environment by meeting with associates and listening to concerns that helps foster transparency within the company • Ensures Compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues • Reduced Shrink within store by 88% to deter Internal and External theft.• Increased the community support by supporting local charities, changing the Teams Moral, and Customer Service while providing a Great Shopping Experience.

• Provided personal caregiving services in accordance with an established plan of care.• Assisted with mobility and a range of motion exercise.• Observed, reported, and documented any changes in the condition of the patient.• Assisted in Administering medications and implemented infection prevention measures.• Assured cleanliness and hygiene of the patient home by regularly keeping up with the housekeeping duties.• Prepared food according to diet plans and patient needs.• Provided patient with help moving in and out of bed, bath, wheelchair or automobile.• Assisted with or applied ointment, powder, or other aids ( under pads, diapers ).• Able to react appropriately and assist during emergencies for patient during health scares.

- Implemented marketing strategies which resulted in 35% customer growth from 2014 through 2015 within the company's division.- Developed new process for employee evaluation which resulted in marked performance improvements.- Collaborated with HR on making decisions on supplying enough employees in all areas yearly key events throughout store.- Supported Chief Operating Officer with daily operational functions.- Motivated team on having 100% unload and in stock rating on a daily basis.- Constructed daily meetings with my associates on company focuses and daily goals.- Worked directly with my Peers, and Store Manager to obtain monthly reports, customer target points and yearly evaluations to maintain above target goals.- Worked with department managers on in stock and seasonal display features that generated25% increase on Y-T-D "2015"

- Implemented marketing strategies which resulted in 12% growth of customer sale track.- Trained front end associates on the Impact of giving our guests a great first impression with a Smiling and Greeting.- Built a culture of Positive of Positive Interaction to increase customer experience.- Delegating and Following up on maintenance requirements for all cleaning personnel associates.- Collaborated with Peers on completing company Process and Procedures.- Worked directly with Executive Team Lead (ETL) to achieve 100% completion on daily tasks.- Maintained #1 in division on customer front end experience, speed of service, ease, simplicity, and customer friendly.