Ernest Hatfield, Csm work email
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Ernest Hatfield, Csm phone numbers
Hello! I am a seasoned Scrum Master looking to leverage my expertise in and passion for Agile software development to facilitate seamless collaboration and innovative product development. Leading organizations and teams to adopt a Scrum mindset and implement best practices for Agile Software Development are challenges I always look forward to! As a servant leader, I enjoy developing close bonds with developers and product stakeholders to foster a shared enthusiasm for transparency and the consistent delivery of valuable features or enhancements. I have thrived as facilitator for in-person teams, as well as distributed teams across diverse time zones in nearly every continent.
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Senior Scrum Master - Scaled Agile Program ManagementOfficespace Software Dec 2020 - Oct 2022Atlanta Metropolitan AreaOfficeSpace Software’s innovative and intuitive platform simplifies everything for the hybrid workplace, from the desk and room booking tools employees want to the data and space usage insights that companies need. At OfficeSpace, I facilitated the development organization’s agile transformation as the Scrum Master for 4 internationally distributed teams. I provided guidance and coaching to developers and product stakeholders that facilitated a cultural shift to an enthusiastic Agile mindset. Additionally, I served as JIRA administrator, managing organizational permission schemes, team process workflows, and field configurations. -
Scrum Master - Project Manager - Sr. It AnalystNcr Corporation Oct 2016 - Dec 2020Duluth, GaNCR Corporation is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. At NCR, my servant leadership fostered cross-functional collaboration for multiple award-winning software teams who supported the MyNCR customer portal. My drive for continuous improvement and seamless collaboration established effective processes for prioritizing feature delivery from a variety of different product stakeholders. I proudly served as a champion for agile best practices within the IT Services Division, providing mentorship and learning sessions to numerous teams and individuals. -
Documentation Specialist & Certified Scrummaster®Core Security Jun 2015 - Aug 2016Roswell, GeorgiaCore Security provides leading-edge cyber threat prevention and identity governance solutions to help prevent, detect, test, and monitor risk. At Core Security I served the dual role of Sr. Documentation Specialist and Scrum Master, leading teams who created Access Insight; a product which utilizes a proprietary data analytics engine to identify access risks and drive governance controls. My leadership and collaboration skills helped guide teams of primarily Junior Software Engineers through Agile Development best practices while providing mentorship and facilitating continuous improvement. -
Solutions Design EngineerEndeavor Telecom Sep 2014 - Mar 2015Greater Atlanta AreaEndeavor Telecom, now a OnePath Company, was an established leader in the deployment of information technology and telecommunications solutions throughout North America. Its focus was providing field installation, repair, maintenance, order fulfillment, and outsourced support services to telephone companies and information technology solutions providers. My contributions in a variety of operational and management roles saw the company more than quadruple in size during my tenure. Most recently I leveraged my process improvement skills implementing quality control mechanisms and authoring documentation to support field service installations. -
Communications Manager / Corporate TrainerEndeavor Telecom May 2011 - Sep 2014Greater Atlanta AreaIn this role, I provided hands-on mentoring to employees and field engineers to ensure best practices regarding established operational processes in support of Endeavor’s field service installation services. I was also responsible for the company’s internal and external communications efforts, including composing press releases and features for 70+ editions of the external company e-newsletter, which was published online and distributed via email to over 29,000 recipients per month.
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Director, Customer CareEndeavor Telecom Jun 2008 - May 2011Greater Atlanta AreaDirected a team of 2 Team Leads and 30+ employees in Account Management and Service Provisioning departments.- Mentored team of 10 Account Managers who handled project management and customer advocacy duties.- Reduced frequency of staff quality errors 12% by actively monitoring staff metrics, performing root cause analysis, and implementing corrective action plans. - Succeeded in on-boarding and serving as direct Project Manager for 8 new customer accounts.
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Service Provisioning ManagerEndeavor Telecom Jan 2006 - Jun 2008Greater Atlanta Area- Coached and tracked productivity metrics for 2 Team Leads and 15-20 Field Operations Coordinators.- Implemented inbound-call prioritization process that reduced customer and field engineer hold times by 18%.- Influenced a 15% increase in departmental efficiency through implementing an urgency-based tasking system.
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Service Provisioning Team LeadEndeavor Telecom Jul 2005 - Jan 2006Greater Atlanta Area- Oversaw the productivity quotas and established a daily tasking matrix for team of 15+ Field Operations Coordinators.- Responsible for ensuring team met contractual Service Level Agreements (SLAs) for all customers.
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Field Operations CoordinatorEndeavor Telecom Jul 2004 - Jul 2005Greater Atlanta AreaScheduled and coordinated customer installation / maintenance dispatches with subcontracted telecom/IT installers within Endeavor’s Service Provisioning Department.
Ernest Hatfield, Csm Skills
Ernest Hatfield, Csm Education Details
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English
Frequently Asked Questions about Ernest Hatfield, Csm
What is Ernest Hatfield, Csm's role at the current company?
Ernest Hatfield, Csm's current role is Senior Scrum Master | SAFe Agilist | Agile Program Management.
What is Ernest Hatfield, Csm's email address?
Ernest Hatfield, Csm's email address is er****@****ncr.com
What is Ernest Hatfield, Csm's direct phone number?
Ernest Hatfield, Csm's direct phone number is +140421*****
What schools did Ernest Hatfield, Csm attend?
Ernest Hatfield, Csm attended Wake Forest University.
What skills is Ernest Hatfield, Csm known for?
Ernest Hatfield, Csm has skills like Telecommunications, Team Leadership, Networking, Project Management, Customer Service, Technical Writing, Management, Lan Wan, Voip, Process Improvement, Training And Development, Vendor Management.
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