Ernest Heng Kim Wei Email & Phone Number

Singapore

Singapore

-Provide comprehensive IT support for 9 facilities in Singapore, including coordination with the US team for any new IT projects or issues, and implementation of new technology solutions to enhance operational efficiency.- Manage operations for 3 facilities, ensuring smooth day-to-day activities and leading a team to maintain high performance standards.- Ensure kitchen cleanliness and condition meet Singapore Food Agency (SFA) requirements, implementing regular inspections and training staff on compliance standards.-Analyze monthly profit and loss statements to identify causes of fluctuations and implement improvements, resulting in a 10% increase in overall profitability over the past year.-Handle licensee inquiries regarding facility matters, responding promptly via Zendesk, Infraspeak, and WhatsApp messages in adherence to service level agreements (SLAs), and coordinate with the Real Estate (RE) team to resolve issues.-Complete monthly profit and loss statements, incorporating meter readings and accruals for the facility, ensuring accurate financial reporting.

Singapore

-ensure cleanliness, security, pest control, and conduct monthly audits for both facilities-Ensure JOLT’s completion for both facilities-Handle licensee inquiries regarding facility matters, respond promptly via Zendesk and WhatsApp messages with adherence to service level agreements (SLAs), and directly coordinate with the Real Estate (RE) team to resolve any issues-Facility administration tasks include managing license validity and processing invoices submitted by our vendors- Completed Monthly P&L incorporates meter readings and accruals for both facility-Provide comprehensive IT support for 9 facilities in Singapore, including coordination with the US team for any new IT projects or issues.

Singapore

- Planning day to day staff schedule.- Assist licensees for their onboarding/offboarding process.- Assign duties, responsibilities and work stations to employees according to their learning curve. - Handling weekly stock take, stock ordering and transfer of stock.- Manage feedback- Comply with SFA/NEA legislation- Assist to launching IT Project for all Singapore & Malaysia Site- Conducting interviews for potential candidates- Involved in the hiring process of new runners- Assisting in the calculation of monthly accruals for manpower costs- Designing posters for new IT projects

Singapore

- Oversee daily operation for both outlet.- Planning day to day staff schedule.- Assist licensees for their onboarding/offboarding process.- Assign duties, responsibilities and work stations to employees according to their learning curve. - Handling weekly stock take, stock ordering and transfer of stock.- Manage feedback- Comply with SFA/NEA legislation- Assist to launching IT Project for all Singapore site

Singapore

Singapore, Singapore

Singapore, Singapore

- Oversee daily operation for three outlet.- Planning day to day staff schedule.- Evaluate workers and work procedures to ensure quality standards and service excellence.- Work closely with HR & Finance in recruiting, conduct training, monthly payroll and sales report.- Assign duties, responsibilities and work stations to employees according to their learning curve. - Handling weekly stock take, stock ordering and transfer of stock.- Discuss and work closely with management to implement new policies and procedures for streamlining operations and daily solving intra-department issues and problems.- Involve in the discussion for the promotion and event with marketing team.- Participate in preparing internal memo to employees.- Liaising with respective delivery platform and suppliers.- Resolve customer complaints.- Direct report to Director.- Assist to testing and developing new beverages

Ion Orchard

- Consistently offer a professional, friendly greeting engaging service.- Assist and provide more informations to customer in regards to the food and beverage menu.- Compliance the outlet policies, standard of procedure and service standard.- Maintenance a good hygiene environment.- Perform other adhoc duties assigned by the store supervisor.Reason of leaving; During covid pandemic company retrench staff and affected the quota for hiring foreigner

Malaysia

Arco Iris Video Production | November 2018 - January 2019- edit & shoot wedding video but still rookie level -Resign this job because company already down.

Diploma Of Education, Business Management (Marketing)

Uec, Liberal Arts And Sciences/Liberal Studies