Partner and collaborate with Senior Executives, Board of Supervisors, Department Stakeholders and Vendors to identify and implement all computer hardware, software, and mobile technology rollouts, providing proactive and reactive support, asset and data management, and agile project management.• Collaborated with Executive Management to develop project scope and requirements to manage customer needs and expectations to meet project timelines.• Created project plan, spearheaded and managed Enterprise-wide projects, department relocations and migrations - Windows 11 upgrades, Multi-Factor Authentication , eFax Migration, Microsoft AlwaysOn VPN, Papercut, Bitlocker and Crowdstrike rollout and implementation, encompassing all phases of delivery from technical requirements through completion.• Maximize productivity and eliminate redundancies as a subject matter expert by creating technology improvement roadmap, instituting new technical support and training procedures implemented across the organization, and providing training videos and conducting presentations.• Develop best practices and streamline repeatable processes and create detailed documentation for standardized software and hardware deployment to ensure all projects are delivered on-time, within scope and within budget.• Provide ongoing assessment and management of projects to determine actions necessary to mitigate risks for enterprise software and hardware deployments.• Manage risk, communicate project status and escalate issues as needed to stakeholders and technical implementation teams to meet Service Level Agreements, providing metrics and reports as requested.• Key stakeholder in the development and enterprise implementation of Enterprise customer ticketing and reporting system.• Train and mentor team members and customers in technology and customer support, develop documentation and procedures to ensure maximum productivity and cross-functional effectiveness.

Hired, trained, managed and oversaw corporate and remote Executive IT Support team dedicated to provide immediate 24/7 response pertaining to PC and Apple hardware and software service requests and incidents for top 200 Executives including the CEO, Presidents, EVPs, SVPs. Partnered with Executives to develop and manage a leading global-based executive support program chartered to deliver high excellence and concierge services.• Identified and implemented all computer hardware, software, and mobile devices, providing proactive and reactive support, asset management, eDiscovery and data management.• Scheduled and managed team to provide on-site setup and support for all large-scale domestic and international conferences, leveraging established business partnerships to ensure top notch global services.• Created business strategy to deliver scalable, sustainable and repeatable information technology service support model to reduce technical and operational costs by 20%.• Spearheaded team as single point of contact for Senior Management, working with cross-functional IT project teams, service towers and key vendors to collectively service time-sensitive needs.• Proactively collaborated with Senior Management and vendors to identify ongoing business needs, developed SLA’s and metrics, and implemented new processes and state of the art solutions to maximize the customer experience and technology usage.• Emphasized quality and operational excellence with complete end-to-end ownership of all IT related requests with detailed supporting documentation in Remedy and knowledgebase.

• Managed team of 9 Technicians, direct-report Manager and contractors in providing on-site & remote technical services, ranging from hardware and software deployment, systems installation/maintenance.• Supported approximately 1500 customers & C-Level Executives within Headquarters, & 3 remote locations.• Reduced operating costs by 20% through the development and implementation of new strategies and direction of future technology and business needs.• Extended target services & reduced delivery costs/time by 25% by developing comprehensive metrics to monitor Service Level Agreements.• Developed strategic departmental policies & Project Management procedures to ensure customer satisfaction.• Trained and coached staff in delivering exceptional customer service, and establishing 0% turnover in department through teambuilding and progressive vision.• Implemented IT Infrastructure Library Best Practice methodologies & metrics to increase efficiency and maximization of resources.

• Managed all aspects of employee, customer, and vendor relations.• Interviewed, trained, and supervised employees to maximize company productivity.• Developed and implemented company policies and procedures.• Negotiated and managed vendor contracts.• Developed and conducted presentations to maximize productivity and sales.• Procured company computers and office equipment.• Trained employees in usage of Windows Operating Systems and a wide range of business applications.• Provided extensive phone and on-site computer support to employees and clients.• Managed the installation of computer software and hardware.

• Awarded 1st place in President’s Club for for excellence in candidate recruitment and placement.• Managed full recrutiing cycle which included sourcing, screening, interviewing candidates, and negotiating employment and consulting offers to corporations in the Bay Area.• Interviewed applicants for employment and coordinated successful placement in various consulting and full-time positions.• Developed and maintained client relationships to ensure successful placement of candidates in accordance with each firm’s staffing needs.• Managed, trained, and evaluated employees to enhance work performance.• Marketed staffing strategies to new as well as existing clients.