• Remotely aid users over the phone in call center environment with technical issues including but not limited to Microsoft Windows, Android OS, iOS, macOS, Citrix Workspace, printers, and proprietary LHC applications while meeting SLAs.• Regularly troubleshoots, diagnoses, and solves VPN issues for users. Also has personal experience using VPNs when having to work remote.• Uses remote tools such as LogMeIn Rescue, Desktop Central, Quick Assist, MECM, and TeamViewer to aid users with issues. • Proficiency within Active Directory, Command Prompt, Registry Editor.• Built and contributed to knowledge base to aid fellow IT technicians with issues ranging from commonly performed processes to rarely seen problems.• Trains incoming Tier 1 technicians on day-to-day processes, how to setup printers, and how to troubleshoot network-related issues including domain errors and VPN troubles.• Handles ticket escalations across various issues. Also worked on a special designated team to eliminate aging, more difficult tickets for the entire team.

• Structured, built, and analyzed data from numerous SEM campaigns in Google Ads & Microsoft (Bing) Ads.• Personally, managed a portfolio of 23 stations across the US comprising over 80 individual clients.• Worked in and optimized Search, Display (retargeting and contextual), and YouTube for most clients.• Utilized specific KPIs and comprehensive data sets to help guide and implement recommendations to geo, keywords, ad copy, and budget changes for each campaign.• Monitored and setup multiple conversions including call tracking.• Placed regular discovery, strategy, and review calls for current and new clientele.• Oversaw the application of proprietary budget pacing and management software for several hundred stations across the US.

• maintained correspondence with clients and partners, maintained campaign tracking within project management software, and provided campaign optimization recommendations.• conducted market research to create digital media proposals.• developed new standard operating procedures and Excel spreadsheets to improve processes and improve efficiency, cutting average time spent on proposals in half• utilized project management software to generate support tickets and input orders.

• received calls to assist AT&T customers with various issues including issues with billing and device troubleshooting• offered solutions based off of needs through over-the-phone sales

• Provided account services to customers by receiving deposits and loan payments; cashing checks; and issuing savings withdrawals• Answered inquires (in person or on telephone)• Was responsible for cross-selling bank products, informing customers of services and product promotions tailored to their needs/desires• met or exceeded quarterly referral goals• spent time as interim lead / vault teller

• oversaw marketing efforts and overall online presence of the Angel Kids Foundation• updated social media posts• designed and built website

• Built and maintained portfolio of 70+ Stuller accounts• Worked on-site events/trade shows, meeting with customers and developed sales plans based on their interests and needs• Made outbound sales calls daily within my own portfolio and to other Stuller customers (cold calling)maintained and updated CRM data on store owners, their staff and their store locations• prepared promotional emails for customers to advertise ongoing promotions• Shared duties with Inbound Sales Consultants

• provided customer service to independent jewelers and answered general questions about Stuller policy and jewelry over the telephone• increased revenue by use of cross-selling and up-selling