Ernest Joe, Mba Email & Phone Number

Lakeland, Florida, United States

Orlando, Florida Area

Orlando, Florida Area

Provide disciplined leadership to the Leasing Manager and 12 leasing agents for the 2,532 bed student housing property; direct the operations of the leasing department and foster a positive environment for tenants and staff. Plan and coordinate new resident functions and promote participation; optimize tenant satisfaction and retention. Introduce and establish property benefits and amenities, rent units, process all move-ins, administer leases, execute renewals and coordinate move-outs. Produce monthly financial reports.• Recipient of the 2013 Knights Circle Manager of the Year award for effectively managing the largest 3rd party managed student housing property in the United States; maintained operational excellence• Achieved 97% and 99% occupancy rates in 2013 and 2014 respectively; exceeded renewal rates by over 10%, resulting in $9,525,000 in renewal sales and saved the property $190,500 in turn expenses• Successfully increased the occupancy rate by over 13% in two years in a highly-competitive student housing market; achieved a 13% year-over-year increase in pre-leases and consistently exceeds goals• Coordinated a major resident relocation for the master renovation plans; seamlessly executed the relocation of 72-84 students, ensured compliance and acts as a liaison between students and movers

Gainesville, Florida

Spearheaded strategic marketing campaigns to drive occupancy rates and increase profitability; identified and capitalized on opportunities for revenue optimization and market share increases. Conducted detailed market research; evaluated and interpreted market competition surveys and presented solutions for growth. Sourced, screened, interviewed, and recruited staff for marketing and property events. Promoted throughout tenure; recognized for consistently exceeding any established goals and ethically representing the properties.• Established successful partnerships which generated new revenues; coordinated the Busch Gardens Summer Internship, the Broadway Theatre Project and the University of South Florida Football Camp• Collaborated with the Regional Manager to establish the annual marketing and leasing budget for the 990+ bed community; effectively allocated resources and negotiated contracts to minimize costs• Successfully increased resident retention, tracked and analyzed competitive trends, and generated new leasing traffic which maximized revenues; drove property exposure and promote all advantages• Facilitated and led effective training programs to maximize the potential of community assistants; identified training requirements, addressed performance deficiencies and led team building activities

Oversaw a 656 bed, garden-style apartment community in Missouri and an 818 bed, residence hall property with an adjacent food service facility in Florida; manage a 400 bed master lease contract with the University of Missouri and established productive partnerships to drive revenues. Built, developed, and retained top-performing teams and supervised 65 employees; provided ongoing training, delegated assignments, and fostered a positive environment. Sourced and selected all vendors and negotiate contracts to minimize costs. • Maintained 99% resident occupancy rates from April 2009 to July 2010 and achieved record-breaking retention rates, resulting in an increase in revenue and a reduction in cost; exceeded corporate goals• Successfully negotiated contracts for camp / conference groups which generated new rental revenue• Managed and maintained the operational and capital budget; produced and analyzed new financial reports, prepared monthly executive summaries to communicate variances, and contained new costs

Tampa, Florida

Maximized the exposure of the property and successfully secured new tenants; analyzed the requirements of prospects, introduced and established the property’s benefits and amenities, administered new leases, and coordinated tenant move-ins. Provided ethical representation of the company and upheld the core values to achieve optimal tenant satisfaction and retention. Answered a high-volume of incoming telephone calls; persuade prospective residents to visit the property and effectively control schedules to eliminate wait times.• Fostered a positive and welcoming environment within the leasing office, resulting in an increase in resident satisfaction, retention, and referrals; delivered world class service and resolved any conflicts• Conducted comprehensive market research to identify market rental rates, occupancy costs, and any competitive retail developments; create and implemented plans to maintain market competitiveness

Tampa, Florida

Managed the daily administrative and operational activities of the property; answered a high-volume of incoming phone calls on a multi-line system, coordinated maintenance and housekeeping, conducted site tours, developed marketing strategies and produced comprehensive reports. Supervised, coached, mentored and evaluated resident assistants and facilitated training programs; effectively delegated and prioritized daily assignments. Conducted detailed rounds of the facility and innovated the property’s amenities for all tenants.• Designed innovative campus-wide and building programs and created, implemented, and facilitated diverse programs for residents resulting in an increase in tenant satisfaction; exceeded internal goals• Provided academic advising, peer counseling and crisis interventions and generated student referrals

Master Of Business Administration, Business Administration And Management

Obtained my MBA in Management

Bachelor'S Degree, Political Science And Government