▪ Oversee front-end operations for California clients.▪ Work closely with other department leaders to deliver high quality billing services to clients, onboard new clients, and transition existing clients to improved processes.▪ Generate reports using data export, pivot tables, and other Microsoft Excel and Word functions to present information to clients and other departments in oral and written form.▪ Establish office procedures, resolve daily operation challenges, and oversee front-end operations of offshore employees.▪ Provide training to front-end employees in different areas of the billing process.▪ Ensure that the billing process for medical claims is completed timely.▪ Review and update standard operating procedures (SOPs) and communicate updates to onshore and offshore teams.▪ Evaluate performance and deliver performance reviews to employees.

Reviewed accounts to ensure proper payments and adjustments were made. Wrote appeals to insurance companies for underpaid or denied claims, and followed-up on claim and appeals status. Posted and reversed payments and adjustments as necessary.

Oversaw all functions of the front-end team, trained team members, evaluated team progress, improved front-end processes, and delivered reports to management.

Performed case audits, claim corrections, account reconciliation, case log maintenance, and other front-end functions.

Communicate with patients on a daily basis; coordinate patient treatment plans with the Doctor; prepare and present treatment plans and financial arrangements; collect payments; confirm patients’ appointments; verify patients’ insurance coverage, call patients to schedule for pending treatment; handle phone-calls; perform clerical duties; input and update data; call pharmacies, doctors, labs, insurance companies, and vendors; monitor and order office supplies.

Assisted students in developing mathematical skills and understanding algebra concepts and applications.

Performed numerous tasks necessary for proper functioning of Library circulation procedures.