Managed and supported 9 Sites in the Americas (Mexico, USA and Latin America). Leading as a Service Integrator, managing IT service suppliers, internal and external, included Network, Mobile phones, Data Centers, Print services and End user-care.• Managed Incident and request's escalations, aligning IT activities to real-time and planned business priorities, lowering downtime, obtaining higher availability and identifying potential improvements to services. • Facilitated communication among business, services lead, tech support teams and external vendors, enhancing team cohesion and results, from incidents, to requests, to new technologies demands.• Reduced the gap between IT Global direction and local understanding and implementation. Working with cross functional teams like Legal, Finance, Procurement, Customs & Real Estate.• Led Implementation of Servers consolidation, replacing mixed hardware with Dell PowerEdge servers on 9 Sites, with small downtime windows assuring business continuity, all servers were configured remotely, Installed VMWARE ESXi 6.5 and VEEAM as a backup solution.• Collaborated and executed several IP renumbering projects, working closely with the manufacture sites, planning and executing strategically for minimum downtimes.• Controlled IT cost, maintaining IT services Total Cost of Operation against agreed cost levels.• Created and led Implementation of the IT Landscape for manufacture, network redundancy, Disaster Recovery (DR) procedures, hot-swap desktops, and easy to change configuration reducing downtime when an incident occurred.• Led and developed 5 Manufacture IT support technical staff ensuring existing manufacture processes and associated systems were always fully functional, contributing product manufacturing productivity and system’s uptime.