Oversee the operational efficiency and financial success of multiple facilities within your designated region. Lead and inspire a team of facility managers and staff, ensuring a high standard of customer service, and implementing strategic initiatives to maximize revenue. Tasked with maintaining strong facility standards, overseeing compliance with industry regulations, and conducting market analysis to identify opportunities. Financial management, including budgeting, pricing strategies, and expense control. Responsible for effective communication, both with team and corporate leadership, as well as addressing customer inquiries and concerns promptly.

Oversee the operations and performance of multiple self-storage facilities within the assigned district. Develop and implement strategic plans to achieve revenue goals, increase occupancy rates, and enhance overall profitability. Provide leadership and guidance to on-site managers, ensuring adherence to company policies and operational procedures. Conduct regular site visits to assess facility conditions, address operational challenges, and ensure compliance with industry standards. Analyze financial reports, budget variances, and market trends to identify opportunities for improvement and optimization. Implement marketing initiatives and promotional strategies to drive customer acquisition and retention across the district. Recruit, train, and mentor on-site managers, fostering a high-performance culture and ensuring consistent customer service standards.

Oversee daily operations of the self-storage facility, ensuring a clean, safe, and welcoming environment for customers. Implement and enforce company policies and procedures to maintain compliance with industry regulations. Manage the leasing process, including customer inquiries, rental agreements, and unit turnovers. Conduct regular property inspections to identify and address maintenance and security issues promptly. Develop and maintain positive relationships with existing tenants, addressing concerns and providing exceptional customer service. Monitor and optimize facility revenue through effective pricing strategies and upselling of additional services.

• 101.5% to goal in H2 of 2017• Lead the team in absence of manager to drive sales and increase activity by an average of 5 calls per seller per day• Engage in the community board to help create and execute the community involvement strategy for Q3 2017-Q2 2018• Represent team 58G as the mentor for new sellers coming out of the academy

Recruits, develops motivates, and manages a high-performing team. Meets or exceeds monthly individual sales goals.Trains Retail Sales Representatives on current sales and promotions, policies regarding payment and exchanges, and security practices. Keeps abreast of the rapidly evolving T-Mobile technology. Partners with the Store Manager to observe and coach all employees as needed, providing feedback on sales technique effectiveness and providing excellent customer service. Report concerns with sellers’ knowledge and/or behavior to the Store Manager or provide coaching as appropriate. Maintains records related to sales. Executes the processes and procedures that ensure efficient “back of the house' operations. Develops positive long-term customer relationships. Utilizes consultative selling skills to solve customer problems and/or meet their needs. Interacts with customers and provides prompt and courteous customer service to all customers. Responsible for ensuring operations control standards are met regarding opening and closing.

Day-to-day duties include rigging up/rigging down a Unit, pulling and testing water samples using Palin Tester and Ph tester; and paperwork is completed with accuracy. This position may work with a Technician or may be trained to work on a Solo Unit. Conduct scheduled walk around to pull samples and check meters and gauges on equipment. Make sure daily operations comply with EPA and OSHA regulations. Follow appropriate procedures for testing samples and accurately recording results. Accurately completing reports and submitting reports timely. Regularly communicate with Customers and third-party vendors as well as other internal customers. Verify that all equipment is running properly and notify management if there are issues. Maintain daily housekeeping at the work site. Provide excellent customer service. Comply with the general policies and procedures of Bosque Systems, LLC. H2S Certified, CPR Certified, PEC Certified

Managed every aspect of store operations. Trained and developed store staff in customer service techniques. Monitored and implemented corporate programs in sales, shipping, and merchandising. Directed my team to create a sales environment that consistently met expected sales goals and reduced operating costs. Processed HR/ Administrative paperwork.

Assisted the Store Manager with recruiting, staffing, developing, training, coaching, and supervising employees on the best warehouse store processes. Responsible for ensuring daily operations and store standards are achieved within budgeted goals and expectations. Responsible for documenting daily incidents either from customers or employees and communicating to management how this was handled. Responsible for obtaining or receiving merchandise, totaling bills, accepting payments, and making change for customers in our retail store. Lead by example and work alongside staff performing work and teaching best practices. Processed HR/Administrative paperwork. Completed inventory cycle counts to control shrink to company standards. Scheduled personnel according to the sales plan.

Responsible for all aspects of the business and handling all returns, exchanges, and factory defects. Balanced all cash, checks, and charges for four registers at closing, responsible for the petty cash and deposits of the cash checks. Responsible for the visual merchandising of the sales floor and for ordering store supplies. Interviewed prospective employees and evaluated current employees’ performances. Created weekly schedules of 30+ employees.