Report to: CFO Team: 21 direct collaboratorsBudget: 6 million MXP annuallyService to: Operations, Marketing (B2C), Finance and Administration, and corporate alliances (B2B).HC: 1,265 collaboratorsScope: National, 16 states. Achievements:Strategic Leadership: Positioned the HR department as a Business Partner with a particular emphasis on the human dimension*Cultural Transformation: Revamped the company's strategic framework by: *Updating the company’s… Show more Report to: CFO Team: 21 direct collaboratorsBudget: 6 million MXP annuallyService to: Operations, Marketing (B2C), Finance and Administration, and corporate alliances (B2B).HC: 1,265 collaboratorsScope: National, 16 states. Achievements:Strategic Leadership: Positioned the HR department as a Business Partner with a particular emphasis on the human dimension*Cultural Transformation: Revamped the company's strategic framework by: *Updating the company’s mission, vision, principles, and values.*Identifying 4 core competencies for all employees. Restructuring the compensation system.Establishing a new CMO division.These efforts contributed to an annual increase in EBITDA from $0 to $20 million and a 13% annual rise in revenueObjective-Driven and Productivity Focus: Introduced performance evaluations for operational roles, resulting in a 90% retention rateDevelopment Programs: Enhanced hard and soft skills for 95% of core positions, facilitating a 50% increase in employees transitioning to new roles.In leadership and middle management roles, achieved an 85% improvement in skills and competencies by implementing a 360° evaluation.Engagement Initiatives: Orchestrated improvement strategies, communication enhancements, and recognition programs across all organizational levels, reducing turnover by 15%Institutionalized an onboarding process that boosted engagement and reduced new hire turnover by 40% within the first three months.Compensation Strategy: Established a merit-based methodology for regularly updating the compensation plan, resulting in a 0% turnover rate in critical positions.Talent Acquisition Framework: Revamped and customized the talent attraction model by adopting a "Competency-Based Interview" approach, resulting in a 100% achievement of both time and quality targets in personnel recruitment processes, in accordance with company objectives and strategy. Show less

Report to: COOTeam: 6 direct collaborators and 74 indirect. Budget: 5 million MXP annually Overseeing: Expansion, Construction and Clinic Maintenance, Supply, IT, Customer Service, Dental Laboratory and Processes.Service to: 60 clinics and company’s operation.Responsibilities: Partner with senior management and leadership roles to craft transformational strategies aimed at fostering innovation and advancing the organization's growth. Take charge of the strategic… Show more Report to: COOTeam: 6 direct collaborators and 74 indirect. Budget: 5 million MXP annually Overseeing: Expansion, Construction and Clinic Maintenance, Supply, IT, Customer Service, Dental Laboratory and Processes.Service to: 60 clinics and company’s operation.Responsibilities: Partner with senior management and leadership roles to craft transformational strategies aimed at fostering innovation and advancing the organization's growth. Take charge of the strategic planning, implementation, and monitoring of change projects. Foster effective communication across all organizational tiers. Enhance budgetary efficiency. Spearheaded change and transformation efforts to enhance the company's efficiency, innovation, and adaptability. Execute change management strategies. Identify chances for enhancing operational efficiency and productivity, including the reengineering of projects. Guarantee the adoption of novel ideas and technologies. Achievements:Process Implementation: Through a collaborative effort with stakeholders, I redesigned the processes for 50 clinics, resulting in a 62% increase in average sales per client .Supply Chain Enhancement: Improved the quality of equipment and materials in the clinics, leading to cost savings of up to 70% in maintenance, eliminating intermediaries, and enhanced delivery times.IT Strategy: Supported implementing a patient care system in the clinics, boosting efficiency and productivity by over 60%. promoted the utilization and refinement of the workflow system in the maintenance area, significantly reducing response times and service solutions. Expansion Strategy: Successfully reached the target of opening 32 clinics by introducing an innovative clinic design, involving investments in new equipment, and selecting strategic mall locations. Business Model: Restructured customer service area by creating a comprehensive patient offering, resulting in a substantial improvement in the service experience. Show less

Report to: CEO Team: 5 direct collaborators and 550 indirect.Budget: 30 million MXP Branches:18 clinicsOverseeing: OperationResponsibilities: Guarantee the operational and quality control of all branches, adhering to established procedures and standards. Evaluate and strategize the clinics' capacity to align with patient demand. Oversee supply chain management. Identify potential enhancements in operational processes to enhance efficiency and reduce expenditures.… Show more Report to: CEO Team: 5 direct collaborators and 550 indirect.Budget: 30 million MXP Branches:18 clinicsOverseeing: OperationResponsibilities: Guarantee the operational and quality control of all branches, adhering to established procedures and standards. Evaluate and strategize the clinics' capacity to align with patient demand. Oversee supply chain management. Identify potential enhancements in operational processes to enhance efficiency and reduce expenditures. Spearhead the implementation and upkeep of systems and technology to enhance customer service. Exercise control over operating expenses and seek opportunities for cost optimization. Nurture and select optimal suppliers for operations, while reinforcing supplier relationships. Assess operational performance. Foster collaboration with various departments. Ensure compliance with the business expansion and development plan.Achievements: Business Vision: Improved EBITDA by 40% and income by 60%.Process Reengineering: Established the administration structure from a reengineering of operation processes and implementation of in-house ERP.Personnel Expenses Savings: Merged roles and optimized personnel templates.Supply Management Strategy: Reduced expenses for supplies of materials.Business Growth Advancement: Formulated construction plans by analyzing data and venturing into new markets in the major cities across the country.Lean Processes: Introduced a restored organizational structure, refined recruitment strategies, and redefined personnel profiles, resulting in heightened productivity. A notable outcome was a 25% decrease in personnel management costsCross-Functional teams: Established an expansion committee that elevated the business's maturity level, reducing the risk of branch closures from 10% to 2% Show less

General Manager