• Implement and maintain monitoring tools to track system performance, availability, and reliability.• Analyze performance metrics and logs to identify and resolve issues proactively.• Collaborate with stakeholders to create dashboards and alerts for proactive performance monitoring.• Develop and maintain automation scripts for routine tasks, deployments, and incident responses.• Work closely with development, DevSecOps, and cloud engineering teams to support application deployments and infrastructure changes.• Create and maintain detailed documentation for system configurations, procedures, and incident reports.• Identify opportunities for process improvements and implement changes to enhance system reliability and performance.

Implemented continuous delivery practices to automate the infrastructure of applications and services, ensuring consistency and reproducibility across development, testing, and production environments. Implemented security through IaaC for deployment and configured log collection for analysis to identify and address issues promptly. Acted as the main point of contact between the project team and clients Execute test cases manually or using automated testing tools that cover various scenarios, including positive and negative test cases. Created and maintain testing documentation, including test plans, test cases, and test results.

Activities include developing, installing, and maintaining software solutions that provide efficiency in Cloud Operations.Configured and adjusted rate plans, validated each service and FreeUnits Execute test flows for mobile subscribers (assign new line, change rate plan, buy new packages)Monitor systems to collect metrics for tuning and capacity planning.Automate the deployment, scaling, and monitoring of our systems.

Identify, analyze and troubleshoot technical issues; provide workaround to eliminate business impact with OrderEntry & OrderMngmt.Interact with teams involved into support process of complex multi-module Netcracker systems (CRM, Inventory, Service Provisioning, Integrations, Billing, etc.)Follow incident and problem management processes. Work in client’s and/or Netcracker’s ticketing systems and manage issues’ lifecycle.Work as part of the telecom service providers’ transformation program, providing wide range of services, such as Application Delivery (UAT participation), Application Management.

Operated and supported Mobile Virtual Network Operator in Mexico Administered provisioning, charging, and recharge systems. Performed heal checks using soap requests, and validated balance & customer accounts. Validated voice, SMS, and data services, in case of any problem performed troubleshooting to restore each service according to each platform. Change commercial offer (create new data packages and update rating flows for prepaid subscribers) Execute test cases manually to validate for new component releases, performed business test cases and deliver reports and tests with developers & external suppliers

Fuertes conocimientos en sistemas de Pospago de Ericsson para Telecom BSCSiXR3 Instalación e Integración de Sistema de BSCS iX R17Soporte y Operación en BSCS en aplicaciones de Customer Care de BSCS (CX,CMS,FF,NM,Tomcat,Billing Svr GMD,) para diferentes clientes de Ericsson en América del Sur Administración y configuración de recursos (MSISDN, ICC_ID, IMSI) Protocolos abiertos y mensajes de comunicación propietarios de Ericsson entre diferentes aplicaciones (RDR, BIR, EDIFACT, XML,SOAP )Administración de sistemas Unix & Bases de datos Oracle (health checks, backups, patches and shipments)Administración de provisionamiento de Ericsson Multi Activation (Provisioning Flows, backups, upgrades, provisioning management )

Billing process Management for BSCS Execute Billcycles on ControlGroup and Commit for all Nextel Clients Validate and analyst charging for post-paid customer Identify and fix inconsistencies in invoices SanityChecks, test cases, and production test cases Deliver information to Printhouse and Datawarehouse for BusinessIntelligent process

Billing process Management for BSCS Execute Billcycles on ControlGroup and Commit for all Nextel Clients Validate and analyst charging for post-paid customer Identify and fix inconsistencies in invoices SanityChecks, test cases, and production test cases Deliver information to Printhouse and Datawarehouse for BusinessIntelligent process