Ernesto Lopez Email & Phone Number

Castro Valley, Ca, Us

Bowie, Maryland, United States

Washington D.C. Metro Area

• Confirmed resolution of customer complaints through completion of appropriate changes.• Communicated with customers via phone, email, and chat and helped customers to navigate the PRISM system to input contracts• Assign, create, and resolve SharePoint tickets for all user and system problems.• Create user accounts, update roles, and assist users in updating their warrants and rights to all user systems• Assist users in the Federal Procurement Process via updating Requisitions/Contracts/Awards in PRISM.• Use SAM (System for Award Management) to verify vendors and assist users in the status of vendors.• Training new employees on the PRISM systems to further assist users who contact the Help Desk.

Falls Church, Virginia, United States

• Fulfilled customer requests for specialty and hard-to-find items.• Answered part-related questions and provided specifications and technical documents.• Educated and advised customers of the pros and cons of accessories that meet their needs and budget, and ensure a welcoming shopping experience.• Determined replacement parts required for customers' vehicles according to inspection of old parts, customer requests, or customers' descriptions of malfunctions.

Tysons Corner, Virginia, United States

• Completed more than 30 calls per day by following scripts and maintaining good call control.• Engaged with customers to understand and answer product questions• Recommended improvements in customers' existing security systems, and advised customers on purchase of new systems.• Provided system design and integration recommendations over the phone based on customer-described spaces, blueprints, or photographs.• Assessed the nature and level of threats so that the scope of the problem can be determined..

Alexandria, Virginia, United States

• Used proven techniques to increase sales and promote high-value products.• Managed store budget and inventory, anticipated customer demand for products, and coordinated special orders. • Maintained organized records of purchases, shipments, return authorizations, and any paperwork critical to the day-to-day of the store.• Hired, trained, and evaluated sales personnel, managed staff scheduling and budget, promoted or let go employees as needed.

Bachelor'S Degree, It Business Management

Associate Of Science - As, Information Technology