Ernesto Bautista Email & Phone Number

Pembroke, Ga

Provided on-site and remote support for managed service clients. Administered servers, Active Directory, Group Policy, VoIP phone systems and provisioned firewalls. Managed special projects ranging from workflow automation to mobile app development. Spearheaded the design efforts of company rebrand and name change. Created company branding guidelines and designed graphics for websites, applications and printed marketing materials. Wrote blog posts, updated WordPress site code and increased SEO rankings of the company website.

Savannah, Georgia

Tested production and development builds of OnPoint LMS products. Worked closely with iOS and UI development teams. Reported application bugs and UI/UX enhancements in Jira ticketing system. Troubleshot issues with SCORM and xAPI course code. Updated technical documentation. Developed automated tools for repetitive processes. Updated translation matrix supporting 24 languages. Provided technical support for clients via Zendesk. Worked remotely from March 2020 thru December 2021.

Back in February 2014, I was approached to create an interactive media piece for the "It's Your Day"​ Women's Conference based off of an similar media piece featured at Catalyst Conference in 2013. I created the artistic design and used a triggered animation method in After Effects to coordinate effects to music. Since then, I have been contracted to create Crowd Hero videos for events across the nation. Crowd Hero videos have been played by thousands of people for church events and conferences, including the Reality 14 Conference in San Pedro, CA, the 2015 Stars National Conference in Denver, Co, the 2017 North American Youth Conference and the 2017 FFA Summer Leadership Camp in Covington, Ga. The funny thing is, I didn't even advertise.

Pembroke, Ga

Taught CTAE (Career, Technical, Agriculture, Engineering) high school courses in the Audio, Video, Film & Technology and Entrepreneurship pathways. Developed cirriculum and lesson plans according to Georgia Performance Standards. Introduced students to new business and career options. Taught students creative and technical skills, such as script writing, storyboarding, camera operation, composition, lighting, video editing, stop motion animation and green screen production. As a first year teacher, students in my class won the $10,000 grand prize in the PowerAde Power Your School contest, wrote a detailed business plan to start a school store, experimented with various animation types and received certificates for completing the Blue Ocean Strategy curriculum.

Savannah, Georgia Area

Supported Windows and Apple workstations on an enterprise level network spanning 6 regional campuses. Transformed paper processes to automated workflows developed in HTML \ CSS and Excel \ VBA. Trained staff and volunteers on new software. Researched feasibility and user acceptance of new technology. Facilitated the growth and development of our team of IT volunteers. Granted secure network access to personal mobile devices according to MDM policies. Administered the MDT 2013 imaging server and built new system images. Coordinated the migration from Windows XP to Windows 7 and again to Windows 10.

As part of a team of community experts, I helped people get the most out of LinkedIn. I answered support questions and escalated issues to LinkedIn as needed.

Savannah, Georgia Area

Developed the syllabus, curriculum and lesson plans for a basic computer course in the Continuing Education department. Administered and maintained the distance learning equipment, the computer lab, staff workstations and student account access.

Pembroke, Ga

Performed warranty repair on all brands of HD television sets with access to confidential technical resources. Selected as the in-home repair technician for high end Sony Qualia consumer electronics. Trained new technicians on troubleshooting and repair techniques.

Savannah, Ga

Designed and implemented a computerized video projection system for a 250 seat auditorium. Produced logo animations and presentation material. Trained church volunteers on proper usage of presentation software and projection equipment.

Savannah, Ga

Coordinated the production of televised church services and commercials broadcasted on WJCL, Savannah's ABC affiliate TV station. Directed volunteer camera operators, sound engineers and stage lighting for live productions. Trained volunteers to use equipment and video production software.

Savannah, Ga

Delivered, installed and repaired arcade games, redemption and pinball machines, jukeboxes and pool tables. Serviced dollar bill acceptors, coin collectors, printers, ticket dispensers and laser tag equipment. Radio dispatched to partner locations for maintenance in the greater Savannah area.

Sacramento, California Area

Taught high school students how to use cameras, recording equipment, Adobe and Autodesk software, empowering them to tell their story. Chaperone Leader during camping trips, offsite events and field trips. Assisted the Program Director in technology purchasing decisions and implementation.

Sacramento, California Area

Discussed and voted on issues regarding Sacramento's public access television station. Helped make decisions about the future of the organization. Advocated for continued funding and business development at public speaking engagements and live television broadcasts.

Sacramento, California Area

Edited segments for Video Inspirations, a Christian music video program broadcast weekly on Access Sacramento. Created the 3D animated title sequence in 3DS Max.

Rancho Cordova, Ca

Provided sales and support for new and returning customers. Managed the storefront when the owner was away. Refurbished various brands of laptops and troubleshot hardware issues on component/board level. Specialized in data recovery techniques on damaged hard drives.

Elk Grove, Ca

Provided technical phone support and customer service for iMac, iBook and G4 computer systems. Utilized online technical resources to help troubleshoot and resolve customer issues. Logged all calls in Apple' s customer database. Consistently rated above 85% in Customer Satisfaction and Technical Ability in Apple' s call metering system.

Ft. Stewart, Ga

Maintained electronic and mechanical systems of various armored track and wheeled military vehicles. Assigned to be the driver of the maintenance field track vehicle, a M113A3 armored personnel carrier including $100,000 worth of additional equipment. Selected for the “Fast Track” program and received a military award for superior technical proficiency. Deployed to the United Arab Emirates for an intrinsic action mission in 1996.

Certificate, Ios App Development

Completed the 8 week iOS App Development bootcamp on November 17, 2017. Built several apps during the course in Swift 4. Learned how.

B.S., It / Visual Communication, 3.77

A.S., It / Multimedia, 3.8

Activities and Societies: Graduated with Highest Honors.

A.S., Electronics Engineering, 3.75

Activities and Societies: Graduated with Honors.

Diploma, 3.0