Ernesto Cano Email & Phone Number

Cincinnati, OH, US

• Implemented company-wide systems migration and new software by performing troubleshooting, testing, and stabilization of data between systems. Mitigated escalated situations from agents, dealers, and regional managers.
• Supported seamless operations by leading communication between Endurance, software provider, and other third-party providers; first point of contact for rating and form discrepancies.
• Accountable for form library, form submissions and ensuring consistent compliance with lenders and insurers.
• Effectively drove deeper client engagement, enhanced client experiences, and promoted revenue growth by building strategic relationships.
• Partnered with form development on supply levels and distribution of marketing materials.

• Reported directly to National Director of Sales. Oversaw brand development and supported network of Agents and Business Development Managers for leading Service Contract Administrator.
• Responded to all system/product inquiries such as rate implementation, new client setup, and product/form/rate updates.
• Advised customers about new or planned features; promptly resolved concerns regarding software provider (F&I Admin), system integration providers (DMS/eContracting/eRating), and lender, insurance, and compliance.
• Identified and pursued potential sales opportunities and established customer relationships to promote brand loyalty.
• Processed dealer remittances, commissions, contract cancellations and transfers.
• Crafted pitch kits and managed supply requests for agents, clients and internally.

Satellite Beach, Florida, US

• Managed book of business for independent sales agent and product expert for all sales inquiries. Stakeholder.
• Assisted with setting up new accounts, moving existing accounts to new administrator, notarizing/countersigning dealer agreements and coordinating training and program launches with third party menu providers.
• Monitored forecasting and loss reports for business continuity. Coordinated retro and reinsurance inquiries and reports with Reinsurance administrator.
• Worked with aftermarket program providers on rates and troubleshooting system and form approval issues with lenders and insurers.

Park Ridge, Illinois, US

• Provided maximum system availability and prompt and accurate remediation of issues. Served as primary contact for Agent and TPA accounts with software training and account management.
• Performed comprehensive troubleshooting of company's signature PCRS F&I, claims, and rating system.
• Analyzed user activities to determine business solutions and process improvement opportunities.
• Liaised with clients and insurers with contract questions as well as periodic product, fee, form, and rate updates.
• Conducted form mapping, DMS setup, software enhancements and routine system testing prior to deployment; coordinated system updates and client requests with developers and QA testing.
• Facilitated decision-making by partnering with key stakeholders, operating groups and finance team members to provide relevant input.

Chicago, Illinois, US

• Supported clients' technical needs in line with client's objectives and specifications. Integral role as direct contact for client and marketing (field) representatives, liaison for third-party administrators and.
• Executed account installments, product rollouts, and rate updates with marketing, underwriting and premium processing.
• Effectively enhanced development of warranty products and client requests by facilitating smoother communications between marketing, underwriting, and senior management.
• Created and managed client launches and relationships by employing various software applications;developed administrative agreements for new and existing clients.
• Updated and maintained e-commerce website data through program updates and technical troubleshooting.

Milan, Italy, IT

London, GB

• Oversaw and managed technical contracts and analyzed budgetary impact. Partnered with management to track and report on departmental operations as it relates to ensuring consistencies and efficiencies while supporting.
• Responded to inbound calls from policyholders with inquiries and calls from clients and field representatives with supply requests.
• Reviewed all contracts enforcing business policies on pricing, promotions and other related policy.
• Strengthened compliance by maintaining clients on AS400 database, monitoring supply levels in warehouse and assisting underwriting in reviewing products.
• Effectively streamlined inventory processes by contributing to development of in-house inventory management software.