Ernesto Ochoa-Jacobo Email & Phone Number

Torrance, California, United States

MARKETING OPERATIONS• Streamlined Marketing Processes: Optimized marketing operations to enhance efficiency and effectiveness, ensuring seamless execution of campaigns and maximizing ROI. Implemented automation tools that reduced manual tasks and improved campaign tracking.PRODUCT MARKETING• Go-to-Market Strategy Development: Developed and executed go-to-market strategies that positioned products effectively in the market, driving awareness, and generating early momentum.• Enhanced Customer Experience: Utilized customer insights to refine messaging, content, and product positioning, leading to improved customer satisfaction and loyalty.• Precision Targeting: Conducted detailed market segmentation analysis to identify key customer segments, enabling targeted and personalized marketing effortsCROSS COLLABORATION• Collaborated with Sales Teams: Worked closely with sales teams to understand their needs and tailor presentations accordingly, ensuring alignment with overall sales strategies and goals.• Cross-Functional Collaboration: Worked closely with sales, product, and creative teams to align marketing operations with business objectives, ensuring cohesive and coordinated efforts across the organization.

Torrance, California, United States

South Pasadena, California, United States

DATA ANALYSIS EXPERIENCE• Applied advanced data analysis techniques to accurately forecast vehicle mileage, patron usage trends, and cost per trip.• Conducted comprehensive ad-hoc analyses of transit operations, identifying critical operational needs and uncovering inefficiencies. PROJECT MANAGEMENT• Leveraged project management skills to oversee complex data analysis projects, ensuring timely completion and alignment with organizational goals.• Performed internal audits and operational planning, utilizing analytical skills to assess current processes, identify areas for improvement, and implement strategies that bolstered operational management and optimized resource utilization.

Los Angeles, California, United States

CUSTOMER-CENTERED EXPERIENCE• Efficiently handled administrative duties, including answering phone calls, filing paperwork, and assisting students with document processing, ensuring smooth office operations.• Provided Student Support: Assisted students with the preparation and submission of documents, guiding them through administrative procedures and ensuring compliance with institutional policies.• Maintained Data Integrity: Performed data entry tasks with 100% accuracy in SharePoint and Dropbox, ensuring that all information was meticulously organized and easily accessible.• Optimized Document Management: Leveraged SharePoint and Dropbox for efficient document storage and retrieval, streamlining administrative workflows and enhancing productivity.• Coordinated Communication: Utilized Microsoft Outlook to manage email correspondence, schedule meetings, and maintain effective communication with students and staff.

Los Angeles, California, United States

DATA PROCESSING AND BANK RECONCILIATION • Reconciled processed Excel sheets, ensuring accurate fund allocation and financial reporting across multiple accounts.• Identified & Resolved Discrepancies: Conducted thorough research on Excel spreadsheets to identify and resolve discrepancies, successfully locating and processing missing funds, and enhancing overall financial accuracy.• Automated Reconciliation Processes: Leveraged VBA to automate bank reconciliation processes, reducing manual errors and increasing efficiency in financial operations.

Fontana, California, United States

MARKETING PLANNING AND GRASSROOTS MARKETING• Spearheaded the promotion of our facility by planning and participating in various community events, successfully enhancing public awareness and engagement.• Increased Program Participation: Consistently registered over 100 patrons monthly for city community programs, contributing to the growth and success of local initiatives.• Executed Effective Event Planning: Coordinated all aspects of event logistics, from planning to execution, ensuring seamless operations and positive experiences for attendees.• Presented Program Information: Delivered engaging presentations using Microsoft PowerPoint, effectively communicating program details and benefits to community members.

Rancho Cucamonga, California, United States

IMPROVED ACADEMIC PERFORMANCE• Led Weekly Study Sessions: Organized and facilitated study sessions for 10+ students each week, enhancing their understanding of course material.• Collaborated on Curriculum Development: Worked closely with the professor to create and refine lesson plans, ensuring that instructional content was aligned with student needs and course objectives.• Implemented Study Strategies: Developed and shared effective studying techniques with students, contributing to their academic success and better preparation for exams.• Managed Time Efficiently: Balanced coordination responsibilities with academic commitments, demonstrating strong time management skills and the ability to prioritize tasks effectively.• Enhanced Student Engagement: Leveraged public speaking and presentation skills to foster a collaborative learning environment, encouraging active participation and discussion among students.

Fontana, California, United States

RETAIL AWESOMENESS• Promoted In-Store Offers: Delivered exceptional customer service by actively informing guests of current promotions, leading to increased awareness and participation in-store deals.• Enhanced Shopping Experience: Assisted and consulted with over 20 guests daily, providing personalized product recommendations and ensuring each guest had a positive and informed shopping experience.• Sales Support & Consultation: Leveraged product knowledge to guide guests in their purchasing decisions, resulting in improved customer satisfaction and repeat business.• Efficient Cash Handling: Accurately processed transactions at the point of sale, demonstrating strong attention to detail and maintaining cash register accuracy.• Collaborated on Marketing Initiatives: Worked closely with the marketing team to implement strategies that aligned with promotional efforts, contributing to the store's overall sales goals.

Ontario, California, United States

JANITORIAL EXCELLENCE• Maintained a Pristine Warehouse Environment: Performed daily cleaning duties, including sweeping, mopping, wiping surfaces, and dusting to ensure a clean and organized warehouse.• Promoted Safety and Hygiene: Conducted thorough deep cleaning of high-traffic areas, restrooms, and common spaces, contributing to a safe and sanitary work environment.• Recognized for Excellence: Earned commendation from upper management for consistently completing tasks on time, maintaining high standards of cleanliness, and demonstrating a strong work ethic.• Expert in Specialized Cleaning Tasks: Mastered advanced techniques in toilet cleaning, trash removal, and ground maintenance, ensuring that all areas were maintained to the highest standards.• Time Management & Punctuality: Efficiently managed time to prioritize tasks, ensuring all cleaning duties were completed within scheduled hours, and consistently met deadlines.

Bachelor Of Arts - Ba, English

Activities and Societies: Statement Magazine - Social Media Manager / Graphic DesignerDuring my time at Cal State LA, I joined Statement.

Associate Of Arts - Aa, Political Science And Government