Ernesto Couso Email & Phone Number

San Antonio, Texas, Us

- Led the successful transformation of CLOUD BEAKER LLC, taking the company from 0 revenue to 1.6 Million/year revenue- Achieved Google Partner Authorization to distribute in LATAM and SEMEA Regions, expanding the company's reach- Established a branch office in Quito, Ecuador as part of the company's expansion plan- Developed and executed strategic initiatives to drive client acquisition and retention- Oversaw financials and operations, ensuring the company's profitability and efficiency- Played a key role in driving company growth and market penetration in the Information Technology / IT industry

Austin, Texas, Us

San Mateo, Ca, Us

Directs strategic development, management, project priorities, business continuity, and deployment of IT resources for 24x7 operations. Creates yearly budget forecasts and risk assessments. Manages Datacenter, network engineering and infrastructure platforms supporting dedicated hosting, server virtualization and OpenStack private cloud environments. Continually evaluates and improves software development processes and prioritizes change requests. Generates reports, conducts daily rounds, communicates metrics, and makes recommendations for updates to improve system performance.♦ Led the project to achieve the HITRUST Certification for the company. Developed policies, procedures, and implementations to comply with Industry Standards such as SOC-1 and SOC-2.♦ As Chief Engineer for a new Hybrid Infrastructure, migrated 100% of resources to the cloud (GCP).♦ Increased Helpdesk and tech support productivity by 75%, going from 300 tickets per week to 50.♦ Reduced IT Operational costs up to 40% per year, increasing efficiency, performance and productivity within 3 departments of the Technology Division♦ Realigned Business applications to allow automation of closing processes.♦ Defined policies and procedures for change control, incident management♦ Restructured team to align with business objectives and improve responsiveness.♦ Review and modify existing infrastructure design to meet development requirements♦ Implemented governance and cost saving policies i.e. cloud governance, VOIP (Cloud based PBX) resulting in typical savings of 30+%.

San Mateo, Ca, Us

Establish project priorities and strategies to improve business continuity. Monitored system functionality and implemented new technologies. Streamlined networks, storage, bandwidth and security.Lead Technical Operations teams responsible for specification, design, and deployment of systems and network solutions that support company products in a 24x7 environment. Manage Datacenter Operations, Network Engineering, Infrastructure Procurement and IT teams that provide and support platform infrastructure and onsite facility engineering to ensure high availability of all production systems for our customers.Drive build automation, scaling, capacity and procurement for infrastructure platforms supporting dedicated hosting, server virtualization and private cloud environments. Collaborate with Engineering teams in developing, building, deploying and supporting OpenStack private cloud environments across multiple FCE Datacenters• Promote training and staff development to enable precise project completion. • Leaded the project to make the company HITRUST Certified. • Developed Policies and Procedures as well Implementations to comply with Industry Standards like SOC-1, SOC-2 and HITRUST. • Chief Engineer for the New Hybrid Infrastructure, migrating 90% of production resources to the cloud (GCP). • Act as Privacy and Security Officer, implementing IS Security Best Practices and enforcing the compliance of policies and procedures related to it. • Supervise systems, network, end-user and technical focused teams within multiple offices. • Upgrade the corporate network and lead virtualization and all migration tasks as well new implementations. • Negotiate multiple networking contracts, upgrade bandwidth, improve security and company network functionality. • Present new technologies and streamline business functions, including problem resolution tracking, software licensing, and installation.

Provide executive leadership as head of global IT. Responsible for all aspects of strategic IT planning, implementation, and support worldwide as an integral component of business plan. Engineered turnaround of IT's performance and service levels. Transformed IT into a strategic business partner. Manage and delivered multiple large-scale projects on time and within budget. Responsible for budgeting, design and support of all technologies. Supervised 15 Datacenters (with over 500 nodes) and supported in excess of 2000 customers. Deployed and validated software releases.♦ Negotiated multimillion-dollar contracts, including $22M National Lottery of Ecuador, $13M El Universo Newspaper, and $9M La Favorita S.A.♦ Led a division of 162 staff, including 2 Vice Presidents, 6 Directors, more than 10 Managers and Supervisors, and a team of 100+ Team Leaders and Technical Field Operators.♦ Directed a $7M International project for Ecuador on behalf of the Ministry of Tourism.

Served as a solution-focused business and technology expert to present solutions in collaboration with various business partners. Presented customized solutions for information technology infrastructures and devices. Provided Executive-level Consulting to international companies such as Telconet, Claro, Telefonica, UEES University, and Hilton Hotels.♦ Senior IT Consultant (Network Architecture, IS Security, IT Project Management.♦ Established new procedures and policies to streamline standard support options for customers.♦ Recommended methods to enhance IT Operations performance and productivity.

Made operational decisions and set strategic goals. Planned activities and monitored day-to-day business to ensure smooth progress. Supervised staff from different departments and provide constructive feedback. Collaborated on projects involving cloud requirements, remote access, security, and networking. Performed Linux, RHES and Centos infrastructure administration and deployment of the main RHES, Centos and Windows servers. Innovated VPN connections between customers and company headquarters. Supervised application development established over the remote and VPN infrastructure. ♦ Sustained SIP Servers (VoIP) and connected lines such as Asterik SIP Central.♦ Negotiated satellite contracts and led deployments for remote locations (such as jungle army bases, and shrimp farms on the Guayaquil gulf).♦ Designed the global infrastructure, satellite-based network for all locations (22 VSAT stations for the Army, 16 stations for the coast guards, and multiple deployments for shrimp farms and banana plantations).

Improved overall network and datacenter security, while maintaining network access and availability. Led impacting implementations, improved configuration and mentored teams. • Managed a team of 12 junior level technicians. • Connected and maintained the wide area network and the local area network.• Led all relevant functions of the network operations center and adjoined datacenters. • Launched new solutions and server infrastructure in RedHat, Centos, RHES, and Suse. • Aligned security policies through firewall configuration in checkpoint, Cisco and PIX firewall. • Controlled the Globalsat and Intelsat GPS systems locator.

Managed firewalls, servers, networks, datacenters and nodes. Delivered accurate problem resolutions to support technical teams. Collaborated effectively with colleagues to align departmental strategies. • Distributed security policies throughout firewalls and servers. • Presented IT solutions to various clients on behalf of the organization. • Directed the technical department of the ISP including 1 NOC, 4 datacenters, 250+ nodes and PTP. • Suggested ways to improve local area networks and wide area networks, while completing administration. • Administered main Solaris and RedHat servers DNS, Mail, LDAP, SAMBA, MySQL, PostgreSQL, Apache and Tomcat HTTP servers. • Completed Bash scripting for pre-programmed processes for Linux and Unix server maintenance and administration. • Delivered multi-level troubleshooting related to software system issues.• Collaborated with senior analysts, specialists, supervisors and support groups to process critical issues. • Produced accurate reporting to convey real time data.

Conducted server maintenance and monitored network availability to support daily operations. • Executed main RH 9, SuSE 8 and FreeBSD server installation and administration. • Led the administration of main server services in both Linux, Unix and Windows 2000 advanced server. • Performed LAN and WAN network administration and design. • Conducted Linux and Unix server maintenance using bash scripting. • Delivered accurate technical solutions for multi-level software challenges. • Prepared accurate customer records within company guidelines

Doctor Of Philosophy - Phd, Technology And Innovation Management

Master Of Science - Ms, Sciences And Innovation Management

Bachelor Of Science - Bs, Computer Engineering