Ernesto Cedeño Email & Phone Number

Pflugerville, Tx, Us

Austin, Texas Metropolitan Area

Manage a team of 3 high performance interns. Developed an onboarding program consisting of mobility, bilingual communication, waste management, time management, conflict negotiation, and de-escalation, Successfully implemented potty training initiatives with a 100% success rate on senior interns.

San Cristóbal Canton, Galápagos, Ecuador

• Provided strategic consulting services to leadership in the specialty coffee industry, focusing on market analysis, business development, and international commerce.• Develop and implement sales, marketing, and customer care strategies enhance brand visibility, drive sales growth, and improve customer satisfaction.

Austin, Texas Metropolitan Area

• Acted as the primary point of contact for handling escalated customer issues and complaints related to residential solar and storage solutions.• Conducted thorough investigations into customer concerns, collaborating with cross-functional teams, including legal, compliance, and executive leadership, to address complex issues and regulatory compliance requirements.• Provided empathetic and effective communication with customers, managing expectations and ensuring transparency throughout the escalation process.

Houston, Texas Area

• Part of world area sales leadership team in planning strategic initiatives for the region and implementing them through the customer care organization.• Led the Latin American Customer Care/Inside Sales team members spanning offices in Asia Pacific, North America, and Latin America. • Spearheaded transition of Latin American team operations from Asia Pacific to offices in Costa Rica to improve customer engagement. • Helped entity exceed POR (Purchase Order Response) by nearly $1M.• Managed Tiers 1 – 3 escalation levels..

Houston, Texas Area

• Conducted end-to-end project management of engineered to order product technologies, from planning through final delivery. 10-15 projects at a time.• Demonstrated expertise in international project fulfillment by global region (North America, South America, Europe, Middle East, Africa). • Executed offshore and onshore projects with Chevron, KBR, BP, Pemex, and other industry leaders.

Houston, Texas Area

• Responsible in Pre and Post-Sales and Technical support for the LATAM region. • Proven record articulating technology and product positioning to both business and technical audiences.• Voice of the Customer (VOC) throughout operations, face of the company to customers. (account management)

Houston, Texas Area

• Spearheaded sales initiatives targeting Central America and Caribbean markets for food products.• • Developed and executed sales strategies to penetrate new markets and expand existing accounts, resulting in increase revenue in regional sales.• Established and maintained strong relationships with distributors, wholesalers, and key clients in the region.

Houston, Texas Area

- Performed data entry and revised billing procedures- Provided clerical and administrative support - Manage case documentation- Court House retrieval of case documentation

Mba, International Business

Activities and Societies: Director of Communications at Graduate Business Student Association.Officer at the Graduate Business Student.

Bachelor Business Administration, Marketing

Activities and Societies: Phi Sigma Tau National Honor Society: School division Treasurer 2004 and Secretary 2005.Officer at local chapter.

Bachillerato, Physics & Mathematics