In-house Reservations Agent for the Berlin cluster The Ritz Carlton Berlin, Berlin Marriott hotel, Hotel am Steinplatz and Courtyard by Marriott City Center. Languages: German, English and Spanish

Voice over work for Medical English videos which had to be shown in Spanish in Spain

Coordinate and manage the London local training department under the supervision of the HR Director in London and the Head of L&D in Omaha, USA, global Head Office. Design, manage and part deliver development programmes to Customer Care & Sales Specialists and New Hires ensuring that training is consistent and professional as part of the Marriott and Ritz Carlton L&D global network strategy, including eLearning programmes and the management of any external training supplier… Show more Coordinate and manage the London local training department under the supervision of the HR Director in London and the Head of L&D in Omaha, USA, global Head Office. Design, manage and part deliver development programmes to Customer Care & Sales Specialists and New Hires ensuring that training is consistent and professional as part of the Marriott and Ritz Carlton L&D global network strategy, including eLearning programmes and the management of any external training supplier. Design, manage and part deliver development programmes to group leaders and team managers as part of the Marriott Associate Development programme. Work in collaboration with the training team and the Heads of other internal departments to identify L&D needs and develop the strategies and processes necessary to implement L&D programmes to provide Customer Care & Sales Specialist and other Marriott associates with the necessary skills. Identify and manage the update and suitability of all training programmes and systems. Show less

Design and deliver English language and business and sales training and produce course outlines and training programmes aimed at professional language learners, mostly employees from INA and Ksgf

Manage a portfolio of ´mid-size´ corporate companies within the Barcelona region in order to achieve yearly sales goals as part of a sales team within a high tech commercial organisation. Receive constant training to keep up to date with any new technological product and service available as part of the local and national corporate strategy of Telefónica de España. Provide clients with the highest standard of Customer Service in a competitive and complex technological… Show more Manage a portfolio of ´mid-size´ corporate companies within the Barcelona region in order to achieve yearly sales goals as part of a sales team within a high tech commercial organisation. Receive constant training to keep up to date with any new technological product and service available as part of the local and national corporate strategy of Telefónica de España. Provide clients with the highest standard of Customer Service in a competitive and complex technological environment. Show less