Ernesto Martin Email & Phone Number

Santa Cruz De Tenerife, Cn, Es

San Cristóbal De La Laguna, Canarias, España

Redacción notas de prensa. Supervisar rrss. Elaboración de vídeos para redes sociales. Fotografía.

Santa Cruz De Tenerife, Canary Islands, Spain

Preparation of press releases, drafting of reports, media monitoring, creation of content for social media, preparation of press conferences, copies for social media, interviews.

Santa Cruz De Tenerife, Canary Islands, Spain

- Working on projects related to tourism such as Innovatur. - Working on projects of Corporate Social Responsibilty- Creating content for social media.- Creating post for blogs.- Collaboration with different communication agencies such as 360, Woll Consultores.

Santa Cruz De Tenerife, Canary Islands, Spain

- Creating content for social media posts such as texts both in Spanish and English.- Expert knowledge of Adobe Illustrator, inDesign, Photoshop, Premiere.- Addressing marketing content to social media followers and liasing with influencers.- Customer Service tasks such as answering followers questions.

Santa Cruz De Tenerife, Canary Islands, Spain

London, Reino Unido

The Ask the Expert service is predominantly used by teachers and lecturers fromwithin schools and colleges. This service allows customers to ask specific subjectquestions on specifications, resources and qualifications.- I am supporting with subject specific queries across a complex portfolio ofqualifications.- Providing support within a small team responsible for the management andcontracting of examiners (our AAs) across the ‘Ask the Expert Service’.- The main responsibility is to monitor responses from AAs to make surecommunications to customers are within SLAs, of high quality and appropriate tone,bearing standards in mind.- Champion the tone of voice across Teaching Services, embedding and training boththeir team and the Senior examiners (AAs) that are contracted.- Accountable for the integrity of information provided to customers on all Edexceland BTEC qualifications.-I also monitor Teaching Service Portal ensuring all queries are answered within theSLA, using appropriate ToV.-Regarding NPS, I collect all data from Survey monkey. Every month I run a reportwith all the information received.-I continuously monitor all Teaching Services inboxes running a report everymorning with all unread emails. By ensuring I send out this report before 10am eachmorning, this allows the Teaching Services team to monitor the volume of customerqueries and any common trend queries that the owners or the inboxes need to beaware of.

London, Reino Unido

Managing a small team successfully, encouraging them to deliver excellentresults every day.-Supporting senior examiners and internal users in the resolution of allonscreen marking issues relating to marking, allocations, caps and pool size.-Monitoring and resolve any operational issues arising from introduction ofnew sets and provide a manual solution where necessary.-Monitoring and resolve all CRM logs relating to onscreen tests.-Analysing ‘Lessons Learned’ implementing changes in order to maintaincontinual improvement within processes.-Liaising with the Assessment Teams to ensure all processes are updated andprocess mapped in line with overall onscreen test developments.-Working in a high pressured, performance-driven environment, with hightargets, particularly at busy exam intervals.-Delivering a high standard of customer service.-Dealing with clients queries protecting the brand reputation.-Forging key relationships with stakeholders consistently through query/issueresolutions

Santa Cruz De Tenerife Area, Spain

- Create content such as graphic design and video.- Produce video format posts in a creative format always with a didactic purpose.- Build relationships with key industry figures like influencers to attract more clients.- All customer services tasks such as responding to queries and interacting andengaging with the audience.- Analysing insights and Facebook analytics in order to improve visibility.- Following similar businesses and new online trends.- Support with video and editorials created with own resources.- Work closely with marketing areas and sales team.- Set strategies.

Santa Cruz De Tenerife Area, Spain

- Create content such as graphic design and video.- Produce video format posts in a creative format always with a didactic purpose.- Build relationships with key industry figures like influencers to attract more clients.- All customer services tasks such as responding to queries and interacting andengaging with the audience.- Analysing insights and Facebook analytics in order to improve visibility.- Following similar businesses and new online trends.- Support with video and editorials created with own resources.- Work closely with marketing areas and sales team.- Set strategies.https://www.facebook.com/Insforcan/

Santa Cruz De Tenerife Area, Spain

- Creating content for the Facebook and Instagram site both in English and Spanish.- Create content both graphic design and writing.- Build relationships with key industry figures like influencers to attract more clients.- All customer services tasks such as responding to queries and interacting andengaging with the audience.- Analysing insights and Facebook analytics in order to improve visibility.- Following similar businesses and new online trends.- Support with video and editorials.- Work closely with marketing areas and sales team.- Set strategies.https://www.facebook.com/leclubplaya/

Cambridge, Reino Unido

-Researching target markets for service.-Implementing creative and unique shots for festival events.-Conducting extensive research to compile biographical content and currentinformation in preparation for interviews.-Recording, editing and posting interviews and videos for public consumptionon social networks such Facebook and Vimeo.-Managing all exclusive video content for site and Vimeo page.-Producing and editing videos.-Creating lower third graphics on Photoshop CS6.Achievements:-Set up and conducted over 10 interviews with subjects ranging from filmproducers to African historians.-Operating Standard and High Definition cameras, DVD recorder, audiomixer, mics.

Coperiodistas.Com

-Responsibility of researching and writing stories about a wide range of topics.-Preparing written and visual content to daily deadlines.-Managing a small team allocating daily duties and big reports.-Managing the nance department including adverts payments and annualbudgets.-Contacting information sources and forging key relationships with peoplewith dierent backgrounds.-Contributing to design and develop the website.-Updating the social media with the website content.

Sevilla Y Alrededores, España

-Researching on sport news.-Assistance with maintenance andupdating of press contacts.-Working closely with other editorsto release news products.-Content editor for the TV.-Editing video news for the lunchtimenews report.

Santa Cruz De Tenerife Y Alrededores, España

- Production of news, articles about breaking news and press releases. - Assistance in press conference. - Assistance on maintaining press contacts. - Liaise with other journalists in order to work together on news work,- Work closely with camera men, editors and designers to have a better approach writing news. - Editing content.

Licenciatura En Periodismo

Apprenticeship, Customer Service Management, Level 3

BTEC Level 3 Diploma in Customer Service from 2014 has been developed in collaboration with the Sector Skills Body for business.

Máster En Formación Del Profesorado De Educación Secundaria, Education