As an Origination's Director, my responsibilities encompass strategic planning and execution of the loan origination process. Leading a dedicated team, I optimize processes for efficiency and cost-effectiveness, ensuring compliance with regulatory standards. I monitor performance metrics, implement technological advancements, and prioritize customer experience throughout. Additionally, I cultivate collaborative relationships with partnerships, stakeholders, and contribute to product development initiatives. Through continuous training and development, I foster a high-performing team while regularly reporting on loan origination performance to executive leadership.Responsibilities include:• Directing and coordinating Operations in the USA and Mexico• Overseeing telemarketing, sales, underwriting, and verification departments• Managing daily operations by assigning and prioritizing tasks to meet daily goals• Driving the growth and profitability of the organization• Building and managing an effective loan origination team• Researching and implementing new directives for business growth• Developing and implementing guidelines for employee evaluations and recruitment• Leading teams to consistently meet goals and benchmarks• Continuously monitoring and improving employee performance• Recruiting and training employees through performance reviews

As the second person to join a consumer financial startup, played a key role in establishing and shaping both the credit operations and credit underwriting departments from the ground up. Achieved approval rates exceeding 50% while maintaining portfolio net credit losses below 8% within a challenging subprime/unbanked market segment. Led the development and implementation of comprehensive credit policies and procedures, oversaw team recruitment, training, and management, provided technical support for call center technology, and created all marketing materials for retail locations. Served as the primary contact for front and back-end operations.• Established and trained a credit analyst team, surpassing credit decision goals for approvals, declines, and loan amount assignments.• Maintained exceptionally low Fraud and FPD (First Payment Default) rates (<2%) while implementing robust procedures and controls to align with company objectives.• Engaged hands-on across strategic and tactical aspects of business planning, marketing, back-office operations, customer service, and credit analysis.• Developed and implemented policies and procedures supporting Customer Identity Verification, Document Review, Credit Underwriting, and Credit Line/Loan Amount Assignment.• Ensured operational SLAs were consistently met to meet management and customer expectations for credit processing, establishing quality checkpoints and process-level SLAs.• Managed back-end operational processes to achieve loan origination goals, overseeing loan agreement production/quality control, legal/compliance aspects.• Conducted cross-training sessions for new employees on credit policies and procedures.

As a Brand Ambassador with a focus on retail sales, I've successfully represented prestigious brands such as Procter & Gamble, LVMH, Clarins USA, and Dior in leading department stores like Macy's, Nordstrom, and Bloomingdale's. Specializing in perfume sales for both men and women, I've excelled in creating engaging customer experiences, optimizing product displays, and consistently surpassing sales targets. Beyond personal sales achievements, I've played a key role in motivating and leading sales teams, fostering a collaborative environment to drive overall team success.

As a Telesales Manager, I lead and inspire a team of telesales representatives to achieve and exceed sales targets. Leveraging my extensive sales experience, I develop and implement effective sales strategies, monitor performance metrics, and provide ongoing training to ensure the team's success. Through a customer-centric approach, I analyze data, collaborate with other departments, and continuously refine processes to enhance efficiency and maximize revenue. With strong leadership and analytical skills, I contribute to the growth and profitability of the organization, fostering a dynamic and results-driven telesales team.