As a Key Account Manager, my responsibility is to sell artificial intelligence solutions, also maintain and strengthen relationships with clients. My goal is to understand their needs, propose solutions, and ensure long-term satisfaction. I work closely with internal teams to coordinate efforts and deliver personalized solutions.

Manage leasing operations delivering top-notch customer service. Utilize problem-solving and decision-making skills to address questions, resolve issues and concerns, and ensure giving best in class product. Connect with new prospects and clients, uncover needs, overcome objections and build value in offering leasing portfolio. Have advanced level in CRM, e.g. SalesForce, SeekUP, SAP.

As Sales Manager of Automotive Fleet, directed part of the sales force to achieve the objectives dictated by vendor and dealership. Made happen that key performance indicators were fulfilled. Also, contributed to loyalty marketing, merchandising and co-branding campaigns. Furthermore, I was in charge of generating business appointments to emphasize differences of my product, position its intangible characteristics and create a sense of urgency to close the deal. In addition, I did lobbying tasks.

Responsible for the attainment of vehicle wholesale, planning and developing strategies. Merchandising and promotional activities determined for specific market activity.Developed and implemented market representation plans.. Overseen overall customer satisfaction.Addressed, investigated, and resolved complaints and document actions taken.Performed administrative duties such as collecting rent and fees. Administered lease closings.

I carried out the detection of the needs of prospects and customers.I did static demonstration, applying the brand's sales process, emphasizing the different characteristics of the respective Korean product.I answered technical and operational questions about the product, pointed out the advantages and benefits compared to the competition.I supported various events that the distributor carried out, presenting products and technologies to clients and prospects.

Assistance in design and implementation of strategies for the prevention and resolution of disputes abroad. Supported legal affairs in leased properties of Mexico in foreign states. Provided consultancy and actions to protect international law in Mexico.

Translation of commercial, legal, regulatory and technical papers.

Analyzed international regulations and their impact on Mexico. This, with the purpose of developing strategies for the fulfillment of obligations, standards and best practices. I prepared ‘country reports’ for various subjects of international and foreign law, as well as the corresponding foreign affairs.

I worked with various legislators offices to place the interests of the organization. I analyzed the federal and local parliamentary gazettes and the Official Gazette of the Federation. I also monitored various topics of interest for consolidation in reports and identify opportunities and risks for the institution.

I collaborated with the registration of trademarks, industrial designs and patents in Mexico and the United States of America. I also collaborated with the design and implementation of measures before public and private regulatory authorities, ie, Federal Commission for Protection against Sanitary Risks (Cofepris), Mexican Institute of Industrial Property (IMPI), General Directorate of Standards of the Ministry of Economy (DGN), Mexican Accreditation Entity (EMA), Electronic Standardization and Certification (NYCE) and Tequila Regulatory Council (CRT), among several.