Ernesto Iii Tongson Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Responsibilities include:• Managing sales and operations for National Traps a division of National Springs and Wire Products.• Communicating with current and new customers with regard to Trap orders and performance.• Generating quotes and invoices for customers.• Controlling the process from picking stock to packing and dispatch.• Responding to email enquiries.• Onboarding customers on using the traps.• Creating weekly and monthly sales reports.• Generating purchase orders for suppliers.• Calibrating traps.• Performing quality checks.• Training process workers on calibrating traps.• Maintaining calibration tools.• Attending events and conventions.

Auckland, New Zealand

Responsibilities include:• Conducting outbound calls to New Zealand small and medium sized business.• Booking meetings between business owners and business development managers.• Understanding business owners' employment relations and health and safety concerns.• Explaining and offering Employsure services to potential customers.• Providing accurate information with regard to employment relations and health and safety quiries.• Following up with business owners who attend Employsure seminars.

Auckland, New Zealand

Responsibilities include:• Conducting outbound calls to US-based Microsoft affiliate businesses.• Offering services to give accurate information on Microsoft software licensing.• Providing solutions on managing software licenses for US-based Microsoft affiliate businesses.• Acquiring software license information in comparison to Microsoft's database.• Suggesting solutions on missing or unregistered software licenses.• Providing accurate explanation on rectifying missing licenses to prevent penalties from Microsoft.• Generating software licensing reports.

Auckland, New Zealand

Responsibilities include:• Taking inbound and outbound calls for current and potential customers.• Replying to customer enquiries via email.• Confirming bookings for car rental customers.• Upselling car rental insurance for customers.• Assisting customers in choosing the best car rental options for their needs.

Bacolod, Western Visayas, Philippines

Responsibilities include:• Training new and tenured employees on the Time Warner Cable techinical support role.• Managing classes of 20 new hires or transfers at a time.• Evaluating and identifying areas of improvement.• Monitor employee performance and responses to training.• Preparing and creating training modules for new and tenured employees.• Creating weekly training modules.• Hosting meetings with other sites to discuss weekly topics.• Conducting weekly training refreshers for tenured employees.• Generating daily reports with regard to new hire or transfer progression in training.• Keeping attendance and other records.• Grading new hires or transfers in reflection to training performance.• Onboarding new trainers with processes.• Observing the hiring process to ensure the quality of talent being chosen.• Observing how newer trainers conduct their classes.• Attending quality assurance meetings to calibrate results with other leadership teams.• Liaise with other managers to determine training needs.• Acting as the team leader when the class transitions into their first two weeks on the floor.

Bacolod, Western Visayas, Philippines

Responsibilities include:• Training new employees on the Time Warner Cable techinical support role.• Managing classes of 20 new hires at a time.• Evaluating and identifying areas of improvement.• Monitor employee performance and responses to training.• Preparing and creating training modules for new employees.• Conducting weekly training refreshers for tenured employees.• Generating daily reports with regard to new hire progression in training.• Keeping attendance and other records.• Grading new hires in reflection to training performance.

Bacolod, Western Visayas, Philippines

Responsibilities include:• Taking inbound calls for Time Warner Cable Internet customers.• Identifying and troubleshooting hardware and software issues.• Providing solutions to customer network issues.• Walking customers through a series of steps to resolve problems.• Processing hardware replacement.• Provisioning new devices for customers.• Upselling internet add-ons such as speed upgrades.

Bacolod, Western Visayas, Philippines

Responsibilities include:• Taking inbound calls for Barclays credit card customers.• Disclosing infromation regarding customers finances.• Detecting fraud purchases and re-issuing new credit cards.• Processing balance transfers for credit card customers.• Upselling credit card add-ons such as Card Theft Protection and Insurance options.

Level 7, Computing

Bachelor'S Degree, Computer Science