Ernesto V. Email & Phone Number

I’m a Sr level account manager professional currently working as a Sr. Customer Success manager with a specialized focus on Account growth strategy, renewals and collaboration with sales, project management and our product team. I specialize in Sr. Account Management ranging from SaaS, ERP, AI and Digital Marketing with differing Cloud Solutions. I have 10 + years of experience with Enterprise Account Management in the SaaS/ERP space including international relations and experience working with Fortune 500 level clients. In these roles I’ve successfully managed client portfolio’s and have been #1 in Account/Success add on sales including setting 3 sales records in three different firms and currently have dozens of 5-star testimonials from clients in our department. I’m a Texan native but speak multiple languages and this has greatly aided my profession working with differing client types across the U.S and internationally. I’m passionate about establishing connections and trust with my clients. With my career I’ve established a reputation of trust, dependability and strong work ethic. I’m a self-starter, very motivated and yet very coachable at the same time as my superiors, mentors and colleagues would attest to. My objective is to leverage my transferable skillsets, and experience to seek a new challenge to advance my career and profession.SUMMARY OF QUALIFICATIONS10 + years of experience managing accounts with Cloud Solutions, SaaS/ERP and proprietary AI technology. #1 in ARR add on upsell revenue and #1 in customer testimonials in our success department. Experience managing the contract renewal and negotiation process for 10 years. Experience working with Fortune 500 level clients. Conducted presentations for C-Level executives at tradeshow and conferences. Experience with differing industries such as healthcare, private equity, retail, technology, automotive and more. Successful experience managing client relationships with C level decision makers. Achieved $700,000 in ARR add on upsells in current role, #1 in the success dept.Self-motivated with a very coachable mindset to continue improving each month. Strong analytical, organizational and problem-solving skills. Strong worldly experience managing accounts in differing parts of the U.S Internationally. Track record of exceeding expectations consistently including annual revenue goals while maintaining a high level of client management for our clients and partners.