Ernest White Email & Phone Number

Leads a team of 16 service desk analyst in root cause analysis of technical issues for Pharmaceutical Research & Development Clients. Proactively identifies process improvement opportunities and improvement initiatives between the Service Desk and the Client Home Office.

Serves as the communication hub between the level 1 Service Desk team and management, asa coach and mentor to support staff, and as an additional point of escalation to clients and other vendors.Creates, maintains and conducts training of client-specific knowledge and processes to Service Desk technicians.

Chesapeake, Virginia

Provides application support for technical and procedural issues for Highpoint Service Now, Orchestrated Customer Engagement (OCE), Google G-Suite, Office 365 and Windows 10 to various client accounts.

Virginia Beach

Assembled and sorted 25,000 daily newspapers, associated preprinted periodicals and advertisements for distribution.

Nex Little Creek

Received and processed over 400 pallets of freight, merchandise, supplies, and equipment.Key member of the team that participated in the $3M renovation and relocation of NEX Little Creek Sight & Sound, and Domestic Housewares Departments.

Maintained and operated military supply stores. Stocked incoming material; organized, monitored warehouse for proper stowage and performed causative research for stock discrepancies on multiple Navy ships and Aviation support commands.Supervised an average of 20-100 personnel at various Naval installations.Oversaw the cybersecurity management and facilities rehabilitation projects to bring building CEP-41 up to SPAWAR cyber security specifications.Reclaimed approximately $10M in government funding by salvaging excess medical and computer equipment through the Defense Reutilization and Marketing Service (DRMO).Oversaw the weekly distribution of 15,000 prime vendor supplies valued over $7M to 56 wards and 11 branch clinics at Naval Medical Center Portsmouth.Directed a team of 32 military personnel in the receipt, processing and expeditious delivery of 20,000-line items of pharmaceuticals and 50,000 medical, dental and office supplies and equipment valued at over $92M while deployed with USNS COMFORT.Expertly managed a $500,000 annual Operations and Travel budget as well as vehicle maintenance and command phone contracts as Supply Officer of COMPRESSION 2.Led a team of 52 Military and 15 Civilian personnel in the screening, ordering, invoicing and reconciling of $120,000,000 in medical supplies and equipment utilizing the Defense Medical Logistics Support System (DMLSS) at Walter Reed Military Medical Center.Increased DMLSS user efficiency by providing technical support and system training to 1,753 users. • Directly responsible for the cataloging and order of $1.2M in Medical and Pharmaceutical supplies for the White House and the United States Capitol.Served as Sexual Assault and Response Victim Advocate, Point of Contact, SAPR Data Collection Coordinator and Exceptional Family Member Coordinator.

Bachelor Of Science - Bs, Computer And Information Sciences And Support Services

Activities and Societies: Student Veterans Association / Ethical Hacking Club

Associate Of Science - As, Computer And Information Sciences And Support Services

Activities and Societies: Student Veterans Association