Ernest Tan Email & Phone Number

Meridian, Idaho, Us

San Francisco, California, Us

• Charted successful course of managing an enterprise accounts customer portfolio encompassing Greater China and South East Asia.• Mentored junior account managers who have just joined the company• Piloted the development of and execute comprehensive customer success strategies aligned with the company's business objectives.• Delivered quality, personalized services to foster strategic relationships with key clients and strengthen long-term partnerships.• Navigated pricing and terms with customers to optimize profitability and retention, reinforcing the company's competitive edge in the market.• Tracked and reported on key performance indicators (KPIs) to identify opportunities for improvement.• Stayed informed about industry trends and competitive landscape to better serve and advise clients.KEY ACHIEVEMENTS• Identified cross-sell and upsell opportunities to achieve a 50% surge in total revenue across all clients in just 8 months.• Achieved an outstanding 57% increase in customer satisfaction and loyalty.

San Francisco, California, Us

• Administered commercial accounts within the retail and consumer goods sector in Singapore, driving a 40% increase in revenue and strengthening client relationships.• Conceptualized a series of high-impact initiatives, including roundtables, webinars, workshops, and in-person events, to educate the industry about Salesforce and CRM, resulting in a 30% rise in industry awareness.• Assumed accountability for the complete suite of Salesforce products, ensuring seamless product adoption and enhanced customer satisfaction.• Conducted comprehensive customer assessments to identify and execute upsell and cross-sell opportunities.

Boston, Massachusetts, Us

• Spearheaded SaaS business expansion across the Asia Pacific region with a primary focus on Greater China, Thailand, and Singapore.• Acquired high-value accounts through consultative selling, delivering tailored customer solutions, and effectively promoting lucrative business opportunities, which in turn drove revenue growth.• Presented compelling and refined product demonstrations highlighting key features and benefits while showcasing favorable competitor comparisons, resulting in a 80% increase in successful conversions.KEY ACHIEVEMENTS• Surpassed all expectations by achieving 140% of the annual quota within Q4 2021.

Armonk, New York, Ny, Us

• Identified strategic growth opportunities and developed winning strategies that yielded a substantial increase in revenue.• Partnered with C-level executives and orchestrated effective sales plays, such as example.• Specialized in driving growth within the mobile gaming and e-commerce sectors, leveraging industry-specific knowledge to maximize account potential.• Cultivated proficiency in Cloud Security, IaaS, PaaS, and SaaS products, contributing to robust client relationships and successful account management.• Recognized as the go-to expert in IBM Cloud's products, services, internal processes, and sales track records; selected as the primary trainer for newly hired client success and account managers.KEY ACHIEVEMENTS• Expanded 4 of the top 10 accounts in the Greater China region, along with numerous mid-sized accounts, achieving a 150% revenue surge across all assigned accounts in just 18 months.• Elevated a gaming company's monthly recurring revenue from US$150,000 to US$600,000 within one year.

Armonk, New York, Ny, Us

• Guided a high-performing team of 20 sales representatives based in Singapore while fostering a culture of excellence and collaboration.• Demonstrated expertise in successfully selling IBM Cloud's complete suite of IaaS, PaaS, and SaaS offerings to long-tail customers to drive product adoption and revenue growth.• Served as the primary sales and technical sales trainer for new team members, ensuring their rapid onboarding and proficiency in sales techniques and product knowledge.• Acted as a trusted resource for the team and various stakeholders by addressing sales and technical inquiries as well as participating in architectural discussions with C-suite executives to support informed decision-making.• Delivered exceptional customer service by actively engaging with customers, promptly addressing inquiries, and efficiently resolving customer complaints to foster satisfaction and loyalty.KEY ACHIEVEMENTS• Surpassed sales targets, achieving an outstanding 400% of individual sales targets and guiding the team to reach 150% of collective monthly sales targets.

Us

• Orchestrated proactive and consultative needs analyses for both new and existing customers, resulting in the development of tailored technical solutions that precisely met the unique requirements of each customer and secured their satisfaction and retention. • Showcased extensive technical proficiency across a wide spectrum of products, encompassing IaaS and PaaS solutions, contributing to a deeper understanding of client needs and effective solution delivery.KEY ACHIEVEMENTS• Exceeded monthly sales targets, reaching 500% of established targets during the initial 18 months.• Attained the prestigious title of the top-performing sales representative in IBM Cloud within the APAC region and globally, showcasing market leadership and unparalleled sales excellence.

Columbus, Indiana, Us

• Spearheaded generator sales for Singapore-based accounts and aftermarket parts sales across the Asia Pacific region.• Collaborated closely with local distributors and manufacturers to optimize sales to end users.• Directed monthly sales forecast meetings, fostering a cohesive and aligned sales team culture to improve strategic focus and team communications.• Completed a comprehensive 12-month training and job rotation program across multiple departments, consistently exceeding performance expectations and acquiring diverse skill sets.KEY ACHIEVEMENTS• Achieved remarkable five-fold growth for four key customers within a span of months.• Increased sales to one manufacturer from $200,000 in 2014 to $1 million in 2015.

Bachelor Of Arts (B.A.), Economics

A Levels, Science