Ernest Brown Email & Phone Number

Roseville, Ca, Us

Roseville, California, United States

Roseville, California, United States

I led management of and define requirements for the Dell Technologies Managed Services portfolio associated with Client Lifecycle Management and Microsoft 365® solutions globally and for US Federal customers. Experienced in Product Owner Agile role and with Customer Journey mapping. Developed Sales Analytics tools for Product Managers.✅ HIGHLIGHTS: ⇨ Product Owner launch of lifecycle management offer line extension that saves ~37% per PC.⇨ First implementation of Challenger™ sales assets for Dell Technologies services offers.🏆 Earned Agile Transformation Champions Award from Dell Technologies Program Management Office as Product Owner for one of Dell Services first Agile development programs.

Roseville, California, United States

In this role, I led IT Services selling to 300+ businesses across California, specifically focusing on SLED, health, and life science companies. I leveraged my product and industry expertise to build strong customer relationships and ensured quality outcomes through the latest IT services and technologies. I educated my clients on a range of service offerings designed to help them achieve the business outcomes for their growth and success. ✅ HIGHLIGHTS: ⇨ Contributed to $13.7M in FY23 H1 YTD Dell Technologies Services invoiced revenue.⇨ Consistently grew revenue and share of spend across the Dell Technologies services portfolio, including cybersecurity, consulting, deployment, support, managed services, and education services.🏆 Awarded State of California Technology, Digital, and Data Consulting Master Service Agreement Contract

In this role, I drove integrated marketing, collateral, content, and sales enablement for Dell’s enterprise support portfolio, including mobile-responsive online, e-learning, social, and video assets. I oversaw the global launch messaging for ProSupport Plus, my second career $B+ offer. I championed adoption of Challenger™ Commercial Teaching sales approach in marketing. I was also tapped to strategize and message services integration into the organization's first Hyperscale account program to directly support the growth and specific needs of Hosters, B2B Service Providers, and B2C Service Providers.✅ HIGHLIGHTS: ⇨ Contributed services content to 2020-21 Hyperscale Next, Cyber Resilience, Edge & PowerEdge+VMware campaigns.⇨ Managed the global sales roll out of innovative pricing strategies. Integrated services claims and messaging into 85%+ of 2018-19 YTD PowerEdge and OpenManage marketing assets, leading to 38% server revenue growth (2018) and #1 share. Repeated similar strategy with PowerEdge 14G Server launch which contributed to a 66% increase in launch media coverage versus previous version launch. ⇨ Launched the 1st Dell EMC joint offer available on merger day one - “clean room” go-to-market planning.⇨ Produced ProSupport Plus sales performance recognition videos at $500K flagship offer and $1B revenue milestone.🏆 President’s Game Changer Innovation Award

When I joined Dell initially, I was charged with executing the messaging strategy for the company’s enterprise and end user computing solutions, targeting healthcare, education, and government customers, as well as messaging for cloud computing, mobile device management, and IT services solutions targeting small and medium business customers.✅ HIGHLIGHTS: ⇨ Developed integrated marketing toolset for integration planning, execution, and assessment. Captured customer and market insights that influenced digital content for next generation storage and server solutions⇨ Launched Marcom and Eloqua lead nurture for PowerEdge VRTX and ProSupport Plus offers.⇨ Increased IT Services message placement by 13% leading to a significant increase in profit.

In 2005 I seized the opportunity to pursue another of my life’s passions, business ownership, youth development and community engagement. I brought the KidzArt program to the California central valley. KidzArt is an international art enrichment franchise. I spearheaded opening the territory from the ground up, hiring and training staff, building community relations and partnerships, and building out the business operations that laid the foundation for servicing over 2500 students. After a rewarding tenure in this role, I successfully exited the business in 2011 via a sale and transfer of the franchise.

As a Program Manager, I led a cross-organizational, multi-functional initiative to develop the organization’s first J2EE-based document delivery OSS solution using the Agile Estimating and Planning approach. My team delivered the working J2EE prototype 4 months ahead of schedule during definition and investigation software development life cycle (SDLC) phases.

In 2002, I transitioned to focus on HP’s wireless printing solutions where I developed and executed program-level strategies. Due to my proven acumen, I was reassigned to assess the Business Mobility Program where I analyzed and reported on emerging market requirements, opportunities, and business strategies to IPG and HP Directors and Managers.

As a product specialist for HP’s Integrated Network Printing Solutions, I was an expert in the product development lifecycle, defined market requirements, and executed highly successful product roadmaps. My efforts aided in HP maintaining 70%+ market share and double-digit revenue ($650M+ per year)—equating to billions in revenue during my tenure—and expanded connectivity beyond printers to network scanners and copiers.🏆 HP President’s Quality Award

Master Of Engineering, Electrical Engineering

⇨ Computer Engineering concentration ⇨ GEM (Engineering) Fellow

Bachelor Of Science, Electrical Engineering

⇨ President, National Society of Black Engineers ⇨ Vice President, National Society of Black Engineers

Marketing Fundamentals Via Online Bridge Program

Competitive Marketing Strategy - Executive Education

Managing New Product Development For Strategic Competitive Advantage - Executive Education