• Developed and implemented IT support policies, procedures, and best practices to enhance efficiency and effectiveness.• Oversaw the installation, configuration, and maintenance of hardware, software, and network components.• Managed IT projects, including system upgrades, migrations, and deployments, ensuring adherence to timelines and budget constraints.• Conducted regular performance evaluations, provided coaching and mentorship, and facilitated training programs to… Show more • Developed and implemented IT support policies, procedures, and best practices to enhance efficiency and effectiveness.• Oversaw the installation, configuration, and maintenance of hardware, software, and network components.• Managed IT projects, including system upgrades, migrations, and deployments, ensuring adherence to timelines and budget constraints.• Conducted regular performance evaluations, provided coaching and mentorship, and facilitated training programs to enhance the skills and knowledge of team members.• Collaborated with other departments to understand their IT needs and priorities, and provided solutions and support accordingly.• Implemented IT security measures to protect company data and systems from cyber threats and vulnerabilities.• Maintained accurate records of IT assets, licenses, and warranties, and ensured compliance with regulatory requirements.• Provided technical support to end-users, troubleshooting hardware, software, and network issues to minimize downtime and disruptions. Show less

• Assisted in the design and configuration of a scalable network infrastructure for a new office location, ensuring seamless integration with existing systems.• Supported the installation and setup of network devices, including switches, access points, and VoIP equipment.• Participated in network monitoring activities, responding to alerts and addressing potential network performance concerns.• Conducted regular network audits, identifying vulnerabilities and… Show more • Assisted in the design and configuration of a scalable network infrastructure for a new office location, ensuring seamless integration with existing systems.• Supported the installation and setup of network devices, including switches, access points, and VoIP equipment.• Participated in network monitoring activities, responding to alerts and addressing potential network performance concerns.• Conducted regular network audits, identifying vulnerabilities and implementing robust security measures to safeguard sensitive data and intellectual property.• Collaborated with cross-functional teams to design and implement network solutions that supported the specific requirements of aerospace projects. Show less

• System Upgrade and Migration: Led the successful upgrade of an entire network infrastructure from Windows 7 to Windows 10, minimizing disruption and enhancing user experience.• Network Optimization: Implemented Quality of Service (QoS) policies and VLAN segmentation to prioritize critical services and improve network performance and security.• Backup and Recovery Solution: Developed an automated backup and recovery solution, ensuring data integrity and minimizing downtime in… Show more • System Upgrade and Migration: Led the successful upgrade of an entire network infrastructure from Windows 7 to Windows 10, minimizing disruption and enhancing user experience.• Network Optimization: Implemented Quality of Service (QoS) policies and VLAN segmentation to prioritize critical services and improve network performance and security.• Backup and Recovery Solution: Developed an automated backup and recovery solution, ensuring data integrity and minimizing downtime in the event of a system failure. Show less

• Provided technical support and maintained the church's computer systems, networks, and servers, ensuring their smooth operation and minimizing downtime.• Performed hardware and software installations, configurations, and updates, ensuring compatibility and security.• Implemented and managed Active Directory, user accounts, and access permissions.• Resolved user issues related to software, hardware, and networking, providing timely and efficient troubleshooting… Show more • Provided technical support and maintained the church's computer systems, networks, and servers, ensuring their smooth operation and minimizing downtime.• Performed hardware and software installations, configurations, and updates, ensuring compatibility and security.• Implemented and managed Active Directory, user accounts, and access permissions.• Resolved user issues related to software, hardware, and networking, providing timely and efficient troubleshooting assistance.• Conducted regular backups and implemented disaster recovery strategies to safeguard critical data.Managed the church's IT inventory, including hardware and software assets, and conducted periodic audits. Show less