Ernest Xavier Cayanan Email & Phone Number

Philippines

As a Social Media Manager under the Office of Strategic Communications, I create, edit, publish, and share original text, photos, and videos to engage our audience. I monitor and analyze web and social media sentiments about the Land Transportation Office (LTO) and its regional pages, ensuring timely updates on platforms like Facebook, Twitter, Instagram, and TikTok. Additionally, I design and produce visually appealing social media cards and videos, write captions for posts, and coordinate with RDMPAO and focal persons to address viral incidents and client concerns. I manage the LTO Viber Community, assist LTO media personnel, and oversee the LTO Regional Posting Tracker. My responsibilities also include supervising the daily tasks of OJTs and performing additional duties as assigned by the LTO Communications Head.

Mandaluyong, National Capital Region, Philippines

Manila, National Capital Region, Philippines

I was hired as a New Media Officer, specializing in updating the new media platforms of the Presidential Communication Operations Office (PCOO). In this role, I manage the app, website, email, and social media platforms for the PCOO and its attached agencies. I have also leveraged my expertise to set up the social media accounts for the Philippine News Agency, an attached agency of the PCOO, and Balita Central of the Bureau of Communications Service. Additionally, I serve as the lead information officer for the Provincial Communications Officers Network, which includes all the Information Officers of the Philippine Information Agency. Furthermore, I handle relations with vloggers, bloggers, and influencers, providing them with regular updates on government programs and projects.

Manila, National Capital Region, Philippines

I have worked in technical support for PLDT Home, the largest telecommunication company in the Philippines. From January 2014 to February 2015, I served as a technical support representative specializing in voice support. In February 2015, I was promoted to Social Media Specialist, where I focused on providing technical support through PLDT Home's social media accounts. My responsibilities included responding to customer queries and complaints on social media platforms, ensuring timely and effective resolutions. I also handled issues from VIP clients, offering specialized support to maintain and enhance the company's positive reputation.