Erni Juniati

Erni Juniati Email and Phone Number

Support Specialist - eRIS, a SUEZ Digital Solutions product @ eRIS
Erni Juniati's Location
Guelph, Ontario, Canada, Canada
Erni Juniati's Contact Details

Erni Juniati work email

Erni Juniati personal email

n/a
About Erni Juniati

I am an enthusiastic and experienced technical/software support analyst with a solid reputation for providing outstanding customer service. I combine a personable approach with excellent communication and troubleshooting skills, resourcefulness and positivity to assist customers. I am always excited to explore challenging opportunities in a variety of industries, working to help employers present their best face to their customers

Erni Juniati's Current Company Details
eRIS

Eris

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Support Specialist - eRIS, a SUEZ Digital Solutions product
Erni Juniati Work Experience Details
  • Eris
    Support Specialist
    Eris Aug 2021 - Present
    Guelph, Ontario, Canada
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  • Westin Technology Solutions
    Eris Support Team Member
    Westin Technology Solutions Sep 2020 - Aug 2021
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  • Eramosa
    Software Support
    Eramosa Apr 2019 - Feb 2020
    Guelph, On
    Eramosa Engineering - Provided software support for e.RIS reporting system for water/wastewater and other utilities in Canada and the US:- Daily triage and prioritization of JIRA Service Desk items created by client and staff requests- Interfaced regularly with e.RIS Clients for issue, feedback and requirement- Tested bug fixes, new features, and latest software updates- Worked with the Eramosa Application Development Group for program enhancements and features- Report/User… Show more Eramosa Engineering - Provided software support for e.RIS reporting system for water/wastewater and other utilities in Canada and the US:- Daily triage and prioritization of JIRA Service Desk items created by client and staff requests- Interfaced regularly with e.RIS Clients for issue, feedback and requirement- Tested bug fixes, new features, and latest software updates- Worked with the Eramosa Application Development Group for program enhancements and features- Report/User Manual development- End user training Show less
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  • Armtec
    Network Services Analyst
    Armtec 2008 - 2018
    Guelph, On
    Network Services Analyst:1. Provided tier 1 and 2 technical support- Software: Microsoft Windows OS, Microsoft Office, Microsoft Office 365, Microsoft CRM, SAP (ERP system)- Hardware: desktop, laptop, tablet, iPhone- Communication: Microsoft Skype for Business, Avaya phone system, Mobile phone- Network2. Oversaw all database records relating to software licenses and service agreements3. Administered SharePoint4. Created and updated process documentation for… Show more Network Services Analyst:1. Provided tier 1 and 2 technical support- Software: Microsoft Windows OS, Microsoft Office, Microsoft Office 365, Microsoft CRM, SAP (ERP system)- Hardware: desktop, laptop, tablet, iPhone- Communication: Microsoft Skype for Business, Avaya phone system, Mobile phone- Network2. Oversaw all database records relating to software licenses and service agreements3. Administered SharePoint4. Created and updated process documentation for internal IT team5. Created procedure documentation for end users for software applications being supported Show less
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  • Armtec
    Jr. Programmer
    Armtec 1999 - 2007
    Guelph, On
    Jr Programmer• Designed and maintained Intranet website• Administered file and mail servers on Linux based system, troubleshot the issues and provided resolution for end users
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  • Caravan Worldwide Inc.
    Office Manager
    Caravan Worldwide Inc. 1994 - 1999
    Guelph
    Oversaw day-to-day operations of clothing and craft import business involving AP, AR, Shipping and receiving and inventory management

Erni Juniati Skills

Microsoft Word Customer Service Microsoft Office Microsoft Excel Project Planning Outlook Project Coordination Contract Management Construction Research Powerpoint Engineering Construction Management Team Building Strategic Planning Civil Engineering Contract Negotiation

Erni Juniati Education Details

Frequently Asked Questions about Erni Juniati

What company does Erni Juniati work for?

Erni Juniati works for Eris

What is Erni Juniati's role at the current company?

Erni Juniati's current role is Support Specialist - eRIS, a SUEZ Digital Solutions product.

What is Erni Juniati's email address?

Erni Juniati's email address is er****@****tec.com

What schools did Erni Juniati attend?

Erni Juniati attended Toronto School Of Business, University Of Guelph, Institut Pertanian Bogor (Ipb).

What skills is Erni Juniati known for?

Erni Juniati has skills like Microsoft Word, Customer Service, Microsoft Office, Microsoft Excel, Project Planning, Outlook, Project Coordination, Contract Management, Construction, Research, Powerpoint, Engineering.

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