FEDERATED SYSTEMS GROUP / FACS SOUTH - Clearwater, FL 1997 - 2003Computer Operations Mgr.Major duties: Prepare computers and peripheral equipment for operation by installing drives and circuit boards; and loading and configuring software. Develop user instructions to explain computer operations / applications and enhance user capabilities. Create, maintain, and delete files and sub-directories to insure effective use of disk storage space. Perform periodic data backups to insure that files are available for restoration in the event of system failure. Establish passwords and other protection features to insure system security. Perform other related duties as required.FEDERATED SYSTEMS GROUP - Duluth, GA 1995 - 1997 Help Desk Print Services Group Responsible for all aspects of printing services and helping customers troubleshoot all printer problems regarding software and hardware. Responsible for Xerox application development and Xerox MICR development. Integrated new check form for printing on self-sealing check/envelopes.FEDERATED SYSTEMS GROUP / R.H. MACY & CO., INC. - Newark, NJ 1993 - 1995I/O Production ControlSupervised computer operations, balancing control clerical, and distribution clerical, including the supervision of point of sale, inventory, payroll, and accounts receivable/payable. Ensure an effective overall operation by carefully monitoring hardware and software and responding as a first level of support. Perform initial program loads and back up systems using established schedules.