Ernest Smith Email and Phone Number
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Ernie Smith stands out as a seasoned senior technical leader, boasting an impressive career track record exceeding 25 years. His diverse background melds operational roles, client-facing sales responsibilities, and client-billable consulting engagements, culminating in an extensive skill set invaluable to organizations seeking a senior or principal individual contributor in IT or consulting.Ernie’s career is punctuated by his remarkable proficiency in steering organizations through the complexities of mergers, acquisitions, and divestitures. His focus is on the pivotal role of technology in the deal cycle and maintaining seamless post-Day 2 IT operations. Ernie’s expertise extends to managing large, intricate technical projects and programs within the IT Infrastructure domain, making him a key driver of system integration and digital transformation initiatives.His technical leadership spans across multiple industries, including financial services/banking, healthcare, insurance, and manufacturing. Ernie has effectively managed data center migrations and consolidations, streamlined IT Infrastructure in remote offices, executed large-scale data migrations, and directed critical initiatives like Identity and Access Management (IDAM) implementations, Cloud migrations, M365 migrations, Network cutovers, and end user compute refreshes.Possessing a global perspective, Ernie’s professional journey has led him to work in over 15 different countries. This international exposure has honed his ability to navigate diverse cultural landscapes and collaborate efficiently with teams across the globe. Fluency in English and Spanish adds another layer to his communication skills, ensuring effective transmission of ideas in both written and verbal formats.In essence, Ernie Smith’s breadth of experience and proven capabilities position him as a much sought-after asset for organizations requiring a senior or principal individual contributor within IT and consulting. His strategic insights, technical acumen, and leadership skills are the engines that drive businesses to thrive in a rapidly evolving technological landscape.Connect with Ernie to discover how he can bring value to your organization.
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Managing DirectorAhead Feb 2023 - PresentChicago, Illinois, UsIn the role of Managing Director, Advisory, Ernie oversaw a team 8 direct employees, all of whom played integral client billable roles. He displayed a strong commitment to employee development, fostering a culture of growth and excellence within the team.Ernie played a pivotal role in pre-sales activities, taking the lead in crafting client proposals and defining comprehensive statements of work (SOWs) for large, intricate projects. His expertise in scoping and accurately assessing project requirements allowed him to effectively negotiate pricing with clients, ensuring mutual satisfaction and successful project initiation.In addition to his roles in the pre-sales process, Ernie provided executive oversight and served as the primary point of escalation for any client-related issues across projects led by the AHEAD Advisory team. His strong problem-solving skills and proactive approach to issue resolution instilled confidence and trust in clients, bolstering AHEAD's reputation for delivering exceptional results.In addition to his hands-on contributions, Ernie took the initiative to develop repeatable methodologies and intellectual property that enriched the organization's professional services offerings. This included creating delivery tools, materials, and reusable client proposals for common engagements such as Data Center Migrations, Data Center Consolidations, M365 Tenant to Tenant migrations, and Identity and Access Management systems rollout. His dedication to streamlining processes and driving efficiency further solidified AHEAD's position as a leader in providing cutting-edge solutions to clients.Selected Accomplishments- Closed (sold) over $4.1M in Professional Services contracts (SOWs) with clients in the first half of 2023- Built a professional services Observability practice- Created pre-sales and delivery content for a variety of professional services offerings
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Managing PrincipalAhead Oct 2021 - Feb 2023Chicago, Illinois, UsAs Managing Principal at AHEAD Advisory, Ernie Smith handled diverse responsibilities, dedicating 50% of his focus to pre-sales, 30% to billable delivery, and 20% to managing delivery resources. Leading a team of 3 to 7 billable consulting resources, he played a pivotal role in securing large professional services opportunities through technical expertise and skillful negotiation.Ernie also actively engaged as a billable resource, delivering a wide range of services to clients. Notably, he excelled in providing program management for significant digital transformation projects. Additionally, his expertise as a Technical Architect was instrumental in guiding IT Infrastructure Transformation efforts related to Mergers, Acquisitions, and Divestitures.Some client project highlights include:- Assisting a major cyber security firm in migrating and re-homing over 250 AWS accounts, 125 GDP accounts, and 3,000 file shares on-time and under budget, meeting all TSA deadlines without unplanned downtime.- Designing, deploying, and migrating over 800 servers, 900 end user email mailboxes, 150 file shares, and implementing a Cloud-based DR strategy for a leading US-based insurance and annuity provider, completing the migration on-schedule, under budget, and without unexpected outages.- Integrating a recent acquisition for a global manufacturer of water purification products and solutions, involving M365 data integration, Active Directory accounts migration, and deploying new endpoints for users across 6 countries.Ernie's sales performance amounted to over $5.5 million in 2022 in professional services revenue. These client engagements resulted in subsequent sales totaling over $16 million in product, professional, and managed services. Ernie also created reusable sales and delivery content which empowered others within the Advisory organization to effectively scope, sell, and execute large-scale Infrastructure Consolidation Projects for clients.
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Principal ConsultantAhead Jun 2018 - Oct 2021Chicago, Illinois, UsAs Principal Consultant, Advisory, Ernie Smith excelled in a dynamic role that involved 20% pre-sales, 60% billable delivery, and 10% management of junior consultants. Leading a team of 5 billable consulting resources, he spearheaded pre-sales pursuits for professional services opportunities encompassing Mergers and Acquisitions, Identity and Access Management, Data Center Operations, IT Infrastructure, and Automation.Ernie's impact as a Principal Consultant is evident through his notable accomplishments:- Guided a medical device client through a seamless IT Infrastructure migration to a new greenfield environment, spanning multiple countries due to an M&A transaction. The successful engagement met all TSA deadlines with zero unplanned downtime and data loss, resulting in the client awarding a $400K annual managed services contract.- Spearheaded an automation project for a global custodial bank, implementing a structured, workflow-based integrated system using ServiceNow and Ansible. This transformative initiative streamlined and automated the process for decommissioning IT assets, reducing the average time to decommission a server from 2.5 months to under 2 weeks and virtually eliminating downtime related to decommissioning errors.- Led the pre-sales effort for a substantial IT Infrastructure carveout resulting from an M&A transaction. Ernie's strategic planning and consulting contributions were instrumental in assisting the client to transition workloads to a new greenfield on-prem environment. The successful execution of the project led to additional sales of over $15M in professional services, product purchases, and managed services.- Demonstrated expertise in leading both pre-sales and delivery phases of a citizen/consumer-facing Okta implementation and custom application development effort for a state agency responsible for administering unemployment benefits.
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ConsultantFour Peaks Performance, Llc May 2018 - Feb 2022
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Chief Operations OfficerStone & Steel / Sloan Apr 2017 - Jun 2018A leading manufacturer of architectural sink and vanity systems serving the commercial construction market.- Increased sales in 2017 year by over 150%- Implemented Standard Work in the front end submittal drawing process that reduced the time to create a set of customer submittal drawings by over 46%. The new process included a structured peer-review step that dramatically reduced errors sent to the customer.- Improved on-time delivery from 50% to over 90% in the first three months.
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General ManagerAssa Abloy Jul 2011 - Jan 2017Frameworks Manufacturing - Houston, TXFull P&L responsibility for an engineered-to-order business servicing the commercial construction market. Over 70 employees, and responsibility for pricing, project management, estimating, order engineering and processing, new product development, customer service, manufacturing, supply chain, human resources, marketing, inside sales, outside sales for Houston Direct market.- Dramatically improved on-time performance from under 70% to over 90% in the first 6 months through implementing a Lean Manufacturing approach to Material Planning and through the use of Rate-Based Planning tools- Grew sales year over year by 17% in 2015 and 10% in 2016 through building customer confidence from sustained improvements in delivery performance, and through customer visits.- Used value-stream mapping tools and other Lean Manufacturing techniques to restructure the front-end engineer-to-order process to improve throughput and reduce errors. This resulted in reduced cost of non-quality (Warranty) by more than 1% of sales.- Moved the entire manufacturing facility and administrative offices from three separate locations to a new green-field location. Move resulted in substantial cost savings, and was completed on-time with no customer delivery interruptions.CECO Door - Milan, TNFull P&L responsibility for a vertically integrated, engineered-to-order business servicing the Commercial Construction market. Over 600 employees and responsibility for pricing, estimating, order engineering and processing, new product engineering, customer service, manufacturing, supply chain, accounting and Human Resources. - Implemented a 3-day, next day and same-day premium-priced expedite program for engineered-to-order products. Increased revenue from quick ship programs three-fold. Grew EBIT as % of sales by over 300 basis points.- Implemented order configurator for door frames that reduced errors by over 70%
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Plant Manager, Hattiesburg EnginesKohler Co. May 2009 - Jul 2011Kohler, Wisconsin, UsP&L responsibility for manufacturing facility producing four-stroke internal combustion engines for the Consumer Ride Lawn and Garden OEM market. Technologies included high volume assembly, aluminum and iron low tolerance machining. Responsible for leading the annual budgeting process for the 250,000 sq. ft. manufacturing facility and for a 250,000 sq. ft. distribution center. Responsible for Human Resources, manufacturing engineering, maintenance, accounting and finance, inventory control, production scheduling, material planning, quality assurance, new product launches and Lean Manufacturing / Continuous improvement. Dotted-line responsibility for design engineering. Responsible for cost, quality, delivery performance, working capital performance, safety and HR metrics. Managed seven direct reports and one dotted-line manager. 600 hourly employees during busy season with 50 administrative employees.- Leveraged Automotive-level quality tools to improve quality systems. This resulted in a reduced customer defect rate (ppm) of 85% in two years, and a 45% reduction in warranty cost per engine.- Implemented a structured process of communication with the entire workforce that dramatically improved employee relations.- Implemented a daily metrics review and accountability process to align all departments to be focused on achieving daily improvement targets. The result was an improvement in Direct Operating income by over 2X on 2% lower sales. -
Plant ManagerArvinmeritor Jun 2003 - May 2009Troy, Michigan, UsFrankfort, KYP&L responsibility for tier 1 trailer axle manufacturing plant serving the class 8 Truck and Trailer OEM market. 240 employees (50 salary, 190 hourly), 195,000 sq. ft. Responsibility for all aspects of manufacturing operations including customer service, manufacturing engineering, production, maintenance, material planning, scheduling, logistics, etc.Plainfield, INP&L responsibility for all aspects of manufacturing operation, 220 employees, 220,000 sq. ft. remanufacturing facility serving commercial vehicle aftermarket customers and OEM customers. -
Lean Enterprise ConsultantUniversity Of Tennessee 1998 - 2003Us -
EngineerCarrier Corporation 1994 - 1997Us
Ernest Smith Skills
Ernest Smith Education Details
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Xavier University - Williams College Of BusinessGeneral Mba -
The University Of GeorgiaMath / Computer Science
Frequently Asked Questions about Ernest Smith
What company does Ernest Smith work for?
Ernest Smith works for Ahead
What is Ernest Smith's role at the current company?
Ernest Smith's current role is Trusted Technical Advisor | Strategic Solution Builder | Life-long Computer Nerd.
What is Ernest Smith's email address?
Ernest Smith's email address is es****@****lue.com
What is Ernest Smith's direct phone number?
Ernest Smith's direct phone number is +128182*****
What schools did Ernest Smith attend?
Ernest Smith attended Xavier University - Williams College Of Business, The University Of Georgia.
What skills is Ernest Smith known for?
Ernest Smith has skills like Lean Manufacturing, Manufacturing, Operations Management, Continuous Improvement, Value Stream Mapping, Management, Process Improvement, 5s, Kanban, Product Development, Leadership, Iso.
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