Support Lead
Current
Mar 2024 - Present
AeroLeads people directory · profile
Ernesto Gerardo Email & Phone Number
Support and CX Manager | SaaS and commercial/residential AV | STEM Educator | Recording Engineer
at
BuildingHub
2 work emails found
@soulsearchrecords.com
2 phones found area 440
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Support and CX Manager | SaaS and commercial/residential AV | STEM Educator | Recording Engineer
Location
Sarasota, Florida, United States
Who is Ernesto Gerardo? Overview
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Quick answer
Ernesto Gerardo is listed as Support and CX Manager | SaaS and commercial/residential AV | STEM Educator | Recording Engineer at BuildingHub, based in Sarasota, Florida, United States. AeroLeads shows a work email signal at soulsearchrecords.com, phone signal with area code 440, and a matched LinkedIn profile for Ernesto Gerardo.
Ernesto Gerardo previously worked as Support Lead at Buildinghub and Counselor | Tech Teacher at Tech Kids Unlimited. Ernesto Gerardo holds Master Of Science (M.S.), Integrated Digital Media from New York University - Polytechnic School Of Engineering.
Company email context
Email format at BuildingHub
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*@soulsearchrecords.com
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AeroLeads found 2 current-domain work email signals for Ernesto Gerardo. Compare company email patterns before reaching out.
Profile bio
About Ernesto Gerardo
Man, what a ride it's been thusfar.Over the course of the last decade, I've been in nearly all aspects of customer support, from being a field and remote support technician for an experiential design company, to becoming that company's support lead and building out/standardizing their support processes and documentation. Over that amount of time, I've also come to support high-profile enterprise clients, from Sotheby's to Netflix, and partnering with a wide range of industries, including finance, luxury real estate in Manhattan, and museums.I've also worked in tech support call centers for the telecom industry and sales floors for retail, developing not just my communication skills, but a variety of hard skills ranging from Linux-based CLI to FreePBX, and even a little Max/MSP and TouchDesigner. This, coupled with my relationship management duties akin to account management, has put me in a secondary sales function in multiple positions.As you may have surmised in my description, I've also been an audio engineer, working in a few New York studios, at labels and venues, and most recently in a recording studio I built with my friends. I still moonlight here and there, editing audiobooks and producing songs. I also sometimes work as a technology/media educator for teens and young adults with learning differences, a cause near and dear to my heart.Today, my main gig is once again a support lead at a great and growing company. But I still love to meet new people and learn about what they do. If you're new to my profile, it's nice to meet you!Connect with me here or go to linktr.ee/erniegerardo to find the other places where I exist on the internet!
Listed skills include Pro Tools, Audio Engineering, Recording, Music, and 26 others.
Current workplace
Ernesto Gerardo's current company
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12 roles
Ernesto Gerardo work experience
A career timeline built from the work history available for this profile.
Counselor | Tech Teacher
CurrentSummer 2023 - Lead teacher for Master Class program in Video Editing, primarily using Adobe Premiere. Developed course curriculum, and engaged in specialized training for beginner to advanced-level students on the autism spectrum. By end of summer program, students presented finished projects to demonstrate, based on comfort level, the proficiency gained.
May 2023 - Present
Customer Success Technician
- First-tier support for client issues including building and maintaining call flows, software integrations, and provisioning telecommunications hardware.
- Upheld a call volume of 20+ daily on average, reaching resolution on most client issues within an average of 12 minutes or less.
- Maintained a 97% customer satisfaction rating over course of 120 days via Zendesk metrics.
Oct 2023 - Mar 2024
Support Manager
➟ Created ticketing procedures via Freshdesk and SLA tracking with Google Workspaces by creating support department processes. ➟ Maintained necessary information by preparing documentation databases to log project service histories, service contract utilization insights, common issue troubleshooting steps.➟ Planned scope, budgets, and timelines for system.
Jun 2017 - Mar 2023
Technical Support Specialist
➟ Served as Tier 1 customer support representative for both remote software requests and onsite service calls.➟ Managed escalations to Tier 2 software and engineering support.➟Gained proficiency in Crestron systems, secure shell troubleshooting in Python systems, and building and maintaining heavy-duty graphics and storage servers.
Jun 2016 - Jun 2017
Producer | Head Engineer | Business Development
Independent full-service facility offering affordable high-quality recording to artists, authors, journalists and podcasters around the New York/New Jersey area.➟ Produce and manage the web series "Soul Search Live," overseeing all aspects of production including recording and mixing sound, writing interview copy, booking talent, video editing, and.
Feb 2011 - Oct 2021
Business Analyst
➟ Developed, streamlined, and automated processes for analyzing and tracking album sales and streaming royalties’ data on various platforms and marketplaces such as iTunes, Amazon Music, and Spotify.➟ Reduced analysis time from 2 weeks to 12 hours and minimized the margin for human error.
May 2010 - Oct 2021
Assistant Tour Manager
Mar 2010 - Jun 2010
Independent Mix Engineer
In addition to work done for Soul Search Records, I also record and mix projects for outside clients, both in New York City and remotely. Clients include Matthew Keefe's "The Gone" podcast (2015), the NYC Media Lab (2016), and the Berklee Video Game Orchestra (2009).
Apr 2009 - Jul 2020
Stage Technician At The Greene Space
➟ Performed setup, breakdown, and live changeovers of various musical, broadcast, webcast, and speaking events at WNYC's live venue. ➟ Events worked include: ➟ Battle of the Boroughs (2012 - 2014) ➟ A Christmas Carol radio play with F. Murray Abraham (2012) ➟ Broadway Unlocked (2015 - 2019) ➟ The American Theater Wing's Jonathan Larson Grant awards (2014.
Jan 2012 - Mar 2020
Mobile Qc Analyst
- Managed weekly database of newly-released mobile assets (ringtones, ringback tones, and MP3s) across all mobile partners (Verizon, Sprint, AT&T, iTunes, Android, etc)
- Addressed disputed copyright claims over user-generated content on YouTube
- Quality tested Sony assets over on-demand services (Spotify, iTunes, etc)
Jul 2011 - Feb 2012
A&R Intern
Assistant to president of A&R at New York office, I put together a calendar for scouting new acts (this also included research into all leading New York music blogs), assisted in monthly expense reports, and performed general office duties.I also got to listen to a lot of awesome music before it came out. So that's a great perk.
Feb 2011 - May 2011
3 education records
Ernesto Gerardo education
Master Of Science (M.S.), Integrated Digital Media
New York University - Polytechnic School Of Engineering
Bachelor'S Degree, Music Business/Management
Berklee College Of Music
Bachelor Of Music, Music Production And Engineering
Berklee College Of Music
FAQ
Frequently asked questions about Ernesto Gerardo
Quick answers generated from the profile data available on this page.
What company does Ernesto Gerardo work for?
Ernesto Gerardo works for BuildingHub.
What is Ernesto Gerardo's role at BuildingHub?
Ernesto Gerardo is listed as Support and CX Manager | SaaS and commercial/residential AV | STEM Educator | Recording Engineer at BuildingHub.
What is Ernesto Gerardo's email address?
AeroLeads has found 2 work email signals at @soulsearchrecords.com for Ernesto Gerardo at BuildingHub.
What is Ernesto Gerardo's phone number?
AeroLeads has found 2 phone signal(s) with area code 440 for Ernesto Gerardo at BuildingHub.
Where is Ernesto Gerardo based?
Ernesto Gerardo is based in Sarasota, Florida, United States while working with BuildingHub.
What companies has Ernesto Gerardo worked for?
Ernesto Gerardo has worked for Buildinghub, Tech Kids Unlimited, Lightspeed Voice, Av&C, and Soul Search Records Llc.
How can I contact Ernesto Gerardo?
You can use AeroLeads to view verified contact signals for Ernesto Gerardo at BuildingHub, including work email, phone, and LinkedIn data when available.
What schools did Ernesto Gerardo attend?
Ernesto Gerardo holds Master Of Science (M.S.), Integrated Digital Media from New York University - Polytechnic School Of Engineering.
What skills is Ernesto Gerardo known for?
Ernesto Gerardo is listed with skills including Pro Tools, Audio Engineering, Recording, Music, Music Production, Sound Design, Sound, and Music Industry.
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