Learner Service Adviser
Provide academic services that include academic planning, support services and retention efforts designed for student’s success.Monitored student’s grades, rate of progress and identify trends in student’s online activity to keep them engaged.Called students to inform them of their academic standing and reinforce their commitment to their education.Connect students with their instructors or academic facilitators for additional assistance in their course.Customer Service. Re-order lost or stolen laptops and books shipped from the school.Ask probing questions with students to determine the outside influences that is negatively affecting their classroom participation.Log all calls completed and attempted. Document the summation of the conversation or the reason for the call.