Leveraging Sysco resources to allow restaurant owners grow their business and their income.

Working with Business Bankers to promote Merchant Financial Services to Mandarin speaking merchants.• Generated revenue by selling products and services to new and current businesses• Accountable for meeting monthly and annual sales goals• Selling new merchant processing services to new and existing businesses • Communicated with a variety of decision-makers (Small to mid-size business owners, CEO's, etc.) to evaluate needs and propose solutions• Provided coaching, direction and guidance to front-line in region sales personnel• Conducted regular team meetings with the sales force to ensure knowledge sharing among regions• Provided follow-up with customers to ensure customer satisfaction after the sale and responding to any issues as needed

• Increased Sales by partnering with customers to develop custom or non-standard deployment models for integration in unique environments• Trained inside sales team on new technologies and products• Provided remote/onsite technical pre and post-sale support and consulting to Pearson sales staff external customers.• Facilitated the understanding of technical requirements and implementation models• Advised and consulted on the optimum configuration of systems used to support Pearson products• Increased customer satisfaction by developing implementation guidelines for each product • Developed exact customer expectations for implementation timelines• Traveled to customer sites to perform software installations• Performed on-site software training for lab facilitators, teachers, and IT personnel• Mentored and trained fellow employees• Resolved complex escalations in high visibility scenarios• Interfaced with different business units to launch products

• General management and oversight of team e-learning software developers • Project management• Directed IT operations • Partnered with executive leadership to provide technical business guidance• Managed and optimized the daily operations of the Customer Service team by providing leadership, assistance, and tools to team members • Directed the customer experience strategy as well as to prevent and/or address escalated customer situations• Built a strong and professional software development team• Initiated a successful agile development process • Successfully changed the perceptions of company brand in the market • Managed the development of a knowledge base• Managed the development of a CRM database to track customer service calls• Significantly decreased customer support issues • In two years, these changes reduced response time by 45%• Managed many software projects from inception to release • Maintained in house and offshore development schedules and budgets• Implemented IT processes and tools such as Firewall protection, Server and client backup schedules, and Emergency recovery

• Managed new PC / Networking Team technical support representatives• Trained customers on new features• Performed Onsite Software and Hardware Implementations• Facilitated customer technical and business system training