Ernest Schroeder Email & Phone Number

Morrisville, North Carolina, Us

NET CO-LEAD 2021-2022 for two Portland neighborhoods (Arbor Lodge / Kenton) 13,000+ residents.CO-LEAD duties:• Set the direction of the team.• Identify and delegate work to be done.• Support the work of the team’s committees.• Plan and facilitate monthly team meetings.• Act as the team's representative with PBEM, with local Fire Station #8, and with other NET teams.• Manage the team email account.

Robert Half Technology contract employee for Direct One Networking, Inc (Managed Service Provider):Providing computer and network support critical for small and medium-sized businesses. Diagnosis of computer/software failures, installations, and ongoing network and workstation support/maintenance. Knowledge of Windows servers, workstations, backups, hardware, anti-virus and security software. Creatively solving technical issues while providing strong customer service. Configure and install new systems remotely and onsite. Optimize PC configuration and troubleshoot remote workers computer issues. MSP (managed service provider) and MS365 support via DATTO RMM, PassPortal, RDP, Splashtop, FastSupport softwares.

Robert Half Technology contract employee for Lions VisionGift:Lions VisionGift is an eye bank that obtains, medically evaluates and distributes eye tissue for cornea transplantation, research, and education. Lions VG is accredited by EBAA, FDA and State of Oregon.• Reported directly to CEO and CFO. Transitioned old-to-new IT technology, systems, and procedures.• Managed COVID-19 response moving staff to remote work ensuring business continuity & employee safety.• Communicated IT project progress to key stakeholders on weekly basis.• Coordinated upgrade of call center phone system from Mitel/ShoreTel to RingCentral cloud solution• Troubleshoot issues and outages and provided remote and onsite support to employees• Inventoried remote and onsite computer hardware and updated MSP network asset list• Upgraded laptops and workstations from Windows 7 to Windows 10 to fulfill security patch requirements• Spec’d Dell hardware upgrades and troubleshoot hardware devices in Portland and Boston office• Implemented Microsoft Office 365 MFA multi factor authentication for increased security.• Cleaned up Active Directory users and computers and group policies• Reactivated burglar alarm system and instructed employees on proper usage• Documented and optimized employee onboarding and offboarding procedures• Created 79 IT department FAQ’s on Jira Confluence service desk ticketing system for IT staff and employees.• Documented network & Wi-Fi troubleshooting, video conference troubleshooting, Key fob security, Onboarding/Offboarding employees, Phone systems (RingCentral and Mitel), Alarm System• Daily collaboration and project planning with MSP and in-house IT support to maximize efficiency• Point of contact for MSP, vendors, and contractors during IT department transition and expansion.• Created after hour emergency contact protocol.• Recommended Wi-Fi and IoT reconfiguration and firmware upgrades for increased IT security.

Managed Tier-2 support engineers, supported external service providers, and administered network infrastructure operations for 250-employee company providing 24/7 dispatch for Non-Emergency Medical Transport, running an Apple and Windows environment.

Delivered hands-on and remote IT support, consulting, maintenance, upgrades, updates, troubleshooting, backups, data restoration, security protection for small and mid-size businesses in the accounting, financial, manufacturing, mortgage, real estate, retail and wholesale industries.

Sold digital communications solutions to medium and large corporations in Central Texas market. Consistently exceeded 100% of established quota.

Management Information Systems - Computer Science

Computer Science