Ernest Stine Ii Email & Phone Number

Port Charlotte, Fl, Us

University Park, Florida

US Eye is a physician-led, patient-centric, vertically integrated eye care delivery system.IT Field Technician/Clinical Device SpecialistProvide onsite field technician hardware and software support for all Company locations and projects in a given Hub area including newly acquired healthcare practices.• Solved onsite/field tech issues and completed requests with workstations, laptops, portable devices (tablets, cell phones), applications, hardware, software, printers, phones, faxes, access points, projectors, TVs, Ophthalmology Clinical/Diagnostic Devices and their related technology, software and data components, and network related issues.• Performed support using an IT ticketing system, IT standard support processes, and personal IT key performance indicators (KPIs), including but not limited to Customer Satisfaction, Resolution Time, and Knowledge Base Article Proficiency.• Performed troubleshooting support with various hardware and software providers/vendors.• Installed and replaced hardware and software for workstations in all locations.• Created and maintained client application and network documentation.• Assisted new hires with system set up and provided basic training when needed.• Managed additions and deletions of users to CFS network; assigned and updated security permissions on the networks as evidenced by the hiring of new employees.• Trained users on the proper use of hardware, software, and security practices.• Participated in IT transition projects to move new acquired practices to IT Standard Technologies.• Demonstrated the ability to rapidly learn new and multifaceted technologies, and resolve multiple problems quickly with minimal supervision and maintaining a high degree of confidentiality.• Proven ability to multi-task, work in a fast-paced environment and manage time accordingly to meet deadlines and requirements of the organization.

Fort Myers, Florida, United States

Millennium Physician Group is one of the largest comprehensive independent physician groups with more than 550 healthcare providers located throughout Florida.Technical Support SpecialistResponsible for supporting the technology needs of internal staff and office setup.• Performed end user problem resolution research and document solutions.• Installed Windows operating systems, Microsoft Office products, antivirus, drive encryption, and other software on employee PCs and laptops.• Responded to requests and incidents by phone, email, support que, on-site visits, and remote-sessions.• Imaged laptops and desktops.• Set up provisioning of new hire equipment.• Assisted in LAN | WAN operations including set up, support and documentation.• Coordinated office | cubicle set ups and moves.• Met deadlines without compromising accuracy, excellent product quality and attention to detail.• Exhibited a high level of professionalism and excellent interpersonal skills.• Assisted with company-based software | hardware deployments.

Sarasota, Florida, United States

Led and managed 2 to 15 indirect non-exempt employees in delegated store functions to ensure retail sales and related activities were performed in a professional, courteous, reliable and result-oriented manner. Acted as Manager on Duty with full responsibility for opening and closing the store premises and ensuring adequate employee coverage throughout all business hours. Effectively handled customer concerns and escalated questions within established company guidelines. Balanced all monies received according to established procedures and store operating platforms. Ensured store inventory was properly managed to meet company inventory standards. Completed all merchandising programs in a timely manner including planogram line reviews. Guaranteed the company’s assets were adequately protected against theft or other suspicious activity. Coordinated and communicated activities to ensure a collaborative work effort and team approach.

Tampa, Fl

Developed and implemented information technology policies and procedures, outcomes and performance measurements. Developed, tracked and controlled information technology operating budgets, costs and benefit analysis for IT spending initiatives. Analyzed department and job-related functionality requirements to align technology priorities with business needs. Successful at encouraging teams to meet demanding timelines.

Reading, Pa

Directed day-to-day administrative and operational functions including project plans, dynamic targets, staffing change management, network security operations, and operational specifications. Designed and implemented effective budgeting policies and procedures for all hardware, software and staffing requirements. Played a key role in restoring Windows Servers, AS400, and deleted files. Managed end-user needs with functional and security responsibilities. Delivered effective leadership while managing engineers, vendors, internal employees, managers, and contractors during the completion of ongoing projects.

Reading, Pennsylvania Area

• Implemented improved training and development programs for new staff including job duties, safety procedures, and company policies. • Established and documented protocols for preventive and corrective maintenance procedures, decreasing equipment issues and reducing downtime. • Analyzed financial information related to operating expenses, and equipment to examine budget needs. • Developed a new order selection process and pieces per hour that reduced hourly employee time and streamlined work distribution.

Computer Science/Computer Progamming, Computer Programming

Electronics Servicing Technology