Ernest Stine Ii Email & Phone Number

Port Charlotte, FL, US

University Park, Florida

• US Eye is a physician-led, patient-centric, vertically integrated eye care delivery system.IT Field Technician/Clinical Device SpecialistProvide onsite field technician hardware and software support for all Company.
• Solved onsite/field tech issues and completed requests with workstations, laptops, portable devices (tablets, cell phones), applications, hardware, software, printers, phones, faxes, access points, projectors, TVs.
• Performed support using an IT ticketing system, IT standard support processes, and personal IT key performance indicators (KPIs), including but not limited to Customer Satisfaction, Resolution Time, and Knowledge Base.
• Performed troubleshooting support with various hardware and software providers/vendors.
• Installed and replaced hardware and software for workstations in all locations.
• Created and maintained client application and network documentation.

Fort Myers, Florida, United States

• Millennium Physician Group is one of the largest comprehensive independent physician groups with more than 550 healthcare providers located throughout Florida.Technical Support SpecialistResponsible for supporting the.
• Performed end user problem resolution research and document solutions.
• Installed Windows operating systems, Microsoft Office products, antivirus, drive encryption, and other software on employee PCs and laptops.
• Responded to requests and incidents by phone, email, support que, on-site visits, and remote-sessions.
• Imaged laptops and desktops.
• Set up provisioning of new hire equipment.

Sarasota, Florida, United States

Led and managed 2 to 15 indirect non-exempt employees in delegated store functions to ensure retail sales and related activities were performed in a professional, courteous, reliable and result-oriented manner. Acted as Manager on Duty with full responsibility for opening and closing the store premises and ensuring adequate employee coverage throughout.

Tampa, FL

Developed and implemented information technology policies and procedures, outcomes and performance measurements. Developed, tracked and controlled information technology operating budgets, costs and benefit analysis for IT spending initiatives. Analyzed department and job-related functionality requirements to align technology priorities with business.

Reading, PA

Directed day-to-day administrative and operational functions including project plans, dynamic targets, staffing change management, network security operations, and operational specifications. Designed and implemented effective budgeting policies and procedures for all hardware, software and staffing requirements. Played a key role in restoring Windows.

Reading, Pennsylvania Area

• Implemented improved training and development programs for new staff including job duties, safety procedures, and company policies.
• Established and documented protocols for preventive and corrective maintenance procedures, decreasing equipment issues and reducing downtime.
• Analyzed financial information related to operating expenses, and equipment to examine budget needs.
• Developed a new order selection process and pieces per hour that reduced hourly employee time and streamlined work distribution.

Computer Science/Computer Progamming, Computer Programming

Electronics Servicing Technology