Ernst Hartwich Email & Phone Number

Veenendaal

Within the department Sales Support and Marketing responsible for supporting the process from lead until contract. Main tasks are managing product portfolio, marketing research, account management, organizing seminars, and events. Furthermore responsible for the delivery of proposals and quotations.

Breda Area, Netherlands

Business development manager Frontix B.V. Responsible for selling Frontix Integrity Software to Telecom Operators. Frontix is an independent software supplier that develops Next Generation Operation Support Systems (NGOSS). De software focuses mainly on Network registration and Workflow. Important customers of Frontix are, amongst others: Versatel, Alcatel, Iparix and Simoco.

Developing a new market in the Netherlands. Responsible for selling TTI-Telecom products to Telecom Operators in the Netherlands. TTI-Telecom offers a complete suite of network management software for the telecom market. Closed deals with Energis, KPN INS and KPN BB. These deals include complex tailor made projects (approximately 6 months), on which knowledge about the way the customer works and about the offered software is crucial. In this position a consulting role is of a greater importance… Show more Developing a new market in the Netherlands. Responsible for selling TTI-Telecom products to Telecom Operators in the Netherlands. TTI-Telecom offers a complete suite of network management software for the telecom market. Closed deals with Energis, KPN INS and KPN BB. These deals include complex tailor made projects (approximately 6 months), on which knowledge about the way the customer works and about the offered software is crucial. In this position a consulting role is of a greater importance than a commercial one. In 2001 the closed deals in the Netherlands represent a value of more than U$ 10 mio. Show less

The Hague Area, Netherlands

Building (from scratch) and being responsible for the NMC department. The department was responsible for first as well as second line remote maintenance of the Dutchtone network. The first line group (Supervision) was responsible for the monitoring of the network (24 hour per day 7 days a week). Further responsibility includes solving customer complaints and informing Customer Services and management about network-problems. The second line groups support the first line group. The second line… Show more Building (from scratch) and being responsible for the NMC department. The department was responsible for first as well as second line remote maintenance of the Dutchtone network. The first line group (Supervision) was responsible for the monitoring of the network (24 hour per day 7 days a week). Further responsibility includes solving customer complaints and informing Customer Services and management about network-problems. The second line groups support the first line group. The second line groups were also responsible for the day to day management of the different systems as well for implementing new equipment or new services. There were second line groups for NSS (including STP’s and number-portability), IN/VAS (prepaid, voicemail, SMS, VPN, indirect access), BSS + MW (Nortel en Alcatel) and System Support (responsible for the systems needed to monitor the network remotely like OMC-S, OMC-R, OMC-MW, DPN, TT system etc.). The total department included  35 people. Show less

Zwolle Area, Netherlands

Daily responsible for the department at which the services 24 hour per day, 7 days a week, are implemented and monitored. Advising role on the implementation of new services and network management systems.Network Control Centre Engineer at the Operations department of EnerTel N.V. in Zwolle. Responsible for implementing several projects within Operations. The projects were about new services, customer implementation, processes, network changes, implementation of network management… Show more Daily responsible for the department at which the services 24 hour per day, 7 days a week, are implemented and monitored. Advising role on the implementation of new services and network management systems.Network Control Centre Engineer at the Operations department of EnerTel N.V. in Zwolle. Responsible for implementing several projects within Operations. The projects were about new services, customer implementation, processes, network changes, implementation of network management systems etc. Furthermore responsible for the continuity of the services provided by EnerTel. Show less

Hilversum

Responsible for services delivered by PTT-Telecom BV. Coordinating role by fixing faults. Gained extensive experience with Network Management Systems. Taking care of information-flow on service-problems as well to the customers as to the management. Taking actions to prevent future problems. Helping to set up Service Level Agreements.

Ing., Electronics

Atheneum