Erica M. Roccario-Thorpe, Mbah, Facmpe, Fache Email & Phone Number

Effective, professional administrator with 10 years of experience as a Practice Administrator, with expertise in quality/process improvement, operations, and communication. For the past 5 years, I have worked at HFMA, further honing my skills in driving process improvements, building strong client relationships, and developing educational initiatives to support industry best practices and enhance organizational performance.As Operations Manager of MAP App at HFMA, I oversee the strategic implementation and optimization of MAP App at subscribing healthcare organizations.My role focuses on: Improving operational efficiencyEnhancing client engagementDriving data-driven decision-making through streamlined processesLeading initiatives to standardize tool usageFostering client relationships to increase retention Providing ongoing education through webinars and post-implementation supportFacilitating a collaborative community for subscribers to share best practices and leverage resources for continuous improvementAccomplishments include:Workflow Creation: Standardized operational workflows for four outpatient specialty practices.Lean Project Leadership: Led a lean project team to improve and standardize front desk operations in 10+ outpatient practices at Ellis Medical Group, coordinating the execution of newly optimized workflows.Service Line Expansion: Coordinated and executed multiple projects expanding the Neuroscience Service Line, including implementing Skin Punch Biopsies, Spinal Cord Stimulators, and various injections such as Toradol and Botox.Team Oversight: Managed a team of over 40 staff members.Budget Management: Oversaw an operational budget of $2M.Revenue Cycle Management: Reduced days to post to under 24 hours and developed an action plan to eliminate claim denial duplications and rework.Professional Leadership: Active involvement in the Medical Group Management Association (MGMA), serving as Immediate Past President of the Northeast/Albany chapter and Past Presidents Council on the State Board, planning over 25 educational events in the past three years.Professional Fellowships: Fellow of both the American College of Healthcare Executives (FACHE) and the American College of Medical Practice Executives (FACMPE).Certifications: Certified Revenue Cycle Representative (CRCR) through the HFMA.Specialties: Healthcare Operations/Management | Continuous Process/Quality Improvement | Leadership | Communication | Lean Sigma | Patient Experience | Business Development | Project Management | Client Engagement and Retention

Listed skills include Healthcare, Healthcare Management, Hospitals, Revenue Cycle, and 48 others.

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  Map App Manager

  Healthcare Financial Management Association (Hfma)

  Aug 2022 - Present

  Serves as Operations Manager of MAP App, overseeing the effectiveness and efficiency of implementing the benchmarking tool with subscribing clients.Streamlined the implementation process to provide improved education and usage of the tool for data-driven process improvements within organizations.Developed post-implementation quarterly meetings to proactively support clients and ensure continued engagement.Introduced tools such as UserPilot and user guides to enhance user education and engagement with the tool.Created a community platform for MAP App subscribers to facilitate the sharing of best practices and increase communication.Launched a monthly webinar series to provide ongoing education about the tool and membership benefits available to clients.Built strong relationships with clients to foster trust in the tool and increase retention.