Flowtoys is a web based company which specializes in providing a wide range of high quality flow arts props to the ever expanding flow community. My main responsibilities include processing incoming orders and outgoing shipments, pre and post order customer service, product quality control and inventory management. I am also responsible for handling walk-ins, corresponding with our vendors and troubleshooting new systems and procedures. This position requires a high attention to detail, a calm and collected approach and the ability to multi-task efficiently and effectively. Most importantly, Flowtoys is dedicated to providing an above-and-beyond customer service experience which I work very hard to maintain by taking ownership of every interaction that comes my way and resolving it as positively as possible.

The Exploratorium often rents out gallery space for private events, and I act as an event coordinator on behalf of the museum. My main responsibilities involve maintaining the reputation and physical space of the museum. This includes overseeing vendors during the set-up and break down for each event, ensuring the safety of the staff and guests, coordinating on-site staff, scheduling, and acting as the primary point of contact with our private clients. The most valuable skills I have learned from this role are the ability to remain calm and collected in stressful situations, stay solution oriented in the face of complications, and how to work effectively with a wide range of different types of people.

As a guest service associate, I am the first point of contact for guests entering the museum. My primary responsibilities include: crowd management, greeting and assisting guests, providing information about museum exhibits and programs, reservation processing, cross-selling museum add-on experiences, cash handling and reconciliation, and providing prompt and personalized customer service overall. I believe my main contribution has been as an engaging, vocal, solution-minded employee within my department and the museum as a whole.

As an instructor and performer with Temple of Poi fire dancing school I have had an opportunity to develop my own skills as well as those of others. The most valuable things I haven taken from my time are not the physical skills I have developed but my mental skills. Patience, the ability to re-frame information, holding space for others, using positive reinforcement, and building self-esteem are all important skills in not only a work setting, but life in general.

The primary skills I learned included: establishing a variety of financial products; maintaining customer relationships; processing customer transactions; employee management and training, handling and directing customer complaints; cash management; invoice processing; fraud prevention; branch organization as well as opening and closing the branch. In addition, serve as the face of the company through everyday interactions with the customers, consistently provide excellent customer service, and keep close attention to my individual loss and risk management responsibilities.