Erol Eryiğit Email & Phone Number

Kocaeli, Türkiye

Kocaeli, Türkiye

-Establishes clear client retention goals-Proceses milestones for the clients and employees to work toward-Accompanies customers during their journey-Promotes the value of the product-Products and services audits and reports-Creates up-sell and cross-sell opportunities-Upsells services and products with the brand image-Analyzes customer journey and recommends strategies for improvement areas- Presents customer needs in the field to product management- Provides coordination in the creation of success stories-Review customer complaints and concerns and seek to improve the customer experience- Shares technical information and guides clients about different project experiences

-Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth-Create buy-in for the product vision both internally and with key external partners-Develop product pricing and positioning strategies-Translate product strategy into detailed requirements and prototypes-Scope and prioritize activities based on business and customer impact-Work closely with engineering teams to deliver with quick time-to-market and optimal resources-Drive product launches including working with public relations team, executives, and other product management team members-Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed-Act as a product evangelist to build awareness and understanding-Represent the company by visiting customers to solicit feedback on company products and services

Kocaeli, Türkiye

eBA is a workflow, records/document management and intelligent capture platform for managing business processes.- Providing after-sales training- Making implementation- Process development- Managing integrations- Providing technical support during use of commissioned applications- Managing the team- Review customer complaints and concerns and seek to improve the customer experience

Kocaeli, Türkiye

Manage information technology and computer systemsPlan, organize, control and evaluate IT and electronic data operationsManage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performanceDesign, develop, implement and coordinate systems, policies and proceduresEnsure security of data, network access and backup systemsAct in alignment with user needs and system functionality to contribute to organizational policyIdentify problematic areas and implement strategic solutions in timeAudit systems and assess their outcomesPreserve assets, information security and control structuresHandle annual budget and ensure cost effectiveness

Kocaeli, Turkey

Manages hardware and software installations and upgrades.Maintains information systems by planning, monitoring, and coordinating employees.Develops private intranet and public internet sites.Creates reports, programs, BAMs, and BPMs as well as add-on applications to perform small features on ERP-system.Offers coaching, leadership, and training to manage staff performance.Maintains staff by recruiting, selecting, and training employees.Assesses information systems results by auditing their application and results.Participates in planning and designing technologies to meet the growing needs of the business.Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.Maintains safe and healthy working environment by ensuring that information systems staff complies with organizational policies.

Master'S Degree, Management Information Systems

Activities and Societies: User Experiance Digitalization and Sustainability Machine Learning Supply Chain Analytics Product Management IT.

Bachelor Of Engineering - Be, Computer Engineering

Bachelor Of Education - Bed, Computer Teacher Education

High School Diploma, Computer Software Technology