Eric Orr Email & Phone Number

• Primary P.O.C. to senior customers, ensuring seamless daily operations and delivering proactive solutions to meet strategic goals.• Work with enterprise engineering project leads to seamlessly transition projects from engineering to operations.• Maintain current certification/accreditation of SOUTHCOM systems/networks.• Responsible for providing recommendations for new and more efficient technology.• Apply security principles, practices, and procedures under the RMF to maintain compliance with applicable security regulations.• Lead a team of 40+ to Provided management, coaching, and oversight.• Assist in TTPs, SOPs, and Kas as needed for accuracy and relevance. • Daily Cybersecurity Task Order (CTO) compliance activities for the USSOUTHCOM networks which include three enduring Joint Task Forces (JTFs) and multiple Security Cooperation Office(s) (SCO)• Responsible for systems administration, operations maintenance, and associated activities of platforms installed throughout the USSOUTHCOM enterprise.• Ensure the operation of the enterprise meets defined service levels and serves as the contractor’s service owner for service solutions.• Responsible for applying security principles, practices, and procedures under the RMF to maintain compliance with applicable security regulations.• Responsible for synchronization of operational activities.

• Maintain NIPR/SIPR Horizon VDI Infrastructure as team lead for 4000 Instaclone desktops during the roll out plan of thin clients and VDI to all of SOUTHCOM and SCO locations.• Patching, STIG compliance, troubleshoot., SOP updates, best practices.• Corrected Liquid ware Profile Unity configurations to significantly improve VDI login time.• Automated deployment of instantclones, image testing, and packaging.• Daily troubleshooting of various components in the infrastructure with VDI to set benchmarks, and vendor assist any issues as needed.• NSX Zero Trust infrastructure and Aria suite Operations Logs, Automation, API calls, vRealize (HUB), Operations for Networks, Aria Operations. Creation of Aria dashboards for SLA and PKI’s.• Write PowerShell Horizon API calls for pool automation, Image build/patching, Testing image.• Liquidwear labs stratosphere dashboards creation, Stratosphere integration with Service Now for automatic Incident generation based on SLA’s.• Liquid Wear Labs Profile Unity for user profile management.• Service Now workflow automation design.

CannonDesign (3/2023 – 8/2023) Served as VMware Horizon SME for CannonDesignGenesis-FS (3/2022 – 11/2022) Led Azure Horizon VDI project for Genesis-FSNVR inc. (Mortgage banking and title services, Ryan Homes, NV Homes and Heartland Homes) (3/2021 – 10/2022) VMware Horizon SMECity Of Hope Hospital (1/2022 – 1/2023) Spearheaded disaster recovery planning, deploying VMware SRM at City of Hope Hospital, achieving 100% uptime for critical healthcare applications and reducing recovery time by 40% during emergenciesLifePoint HealthCare (1/2022 – 11/2022) Oversaw VMware Horizon SME implementation at LifePoint Healthcare, improving VDI stability by 10% and reducing login times by 30%, significantly enhancing clinical workflow.CannonDesign (2015 – 2020) Placeholder for timeline CannonDesignMazda USA (8/2019 – 11/2019) Provided VMware Horizon expertise for Mazda USA, integrating Horizon VDI to improve system access and streamline remote work for 500+ users.John Muir (8/2019 – 11/2019) Enabled efficient EHR system access by integrating VMware Horizon 7 with Epic, boosting clinical workflow efficiency.Kennedy Krieger Institute (2019) Implemented VMware Horizon 7 and Epic integration, enhancing data accessibility and operational efficiency for critical healthcare services.Prairie View Texas A&M (4/2019) VMware / VXRail Horizon server as VMware SME for A&M.Cannon Design (2015 – 2020) Architected VMware / Horizon environment. Served as VMware Horizon SME for CannonDesign.Houston METRO Metropolitan Transit Authority (7/2015 - 8/2015) VMware Site Recovery Manager CBRE corp. (4/2015 – 7/2015) Designed and implemented cloud infrastructure at CBRE Corp, enhancing system resilience and reducing operational costs by 20% across multiple sites.

JEM Cloud. (1/2015 – 3/2015) Served as CIO at JEM Cloud, leading cloud strategy and achieving a 40% cost reduction through efficient cloud resource management and streamlined IT processes.Wawa Inc. Media, Pa. (11/2014 – 12/2014) Delivered DaaS solutions for Wawa Inc. using VMware Horizon VDI, achieving 98% user satisfaction and enabling seamless remote access for 300+ employees.Amgen Biomedical, Massachusetts. (11/2014) Provided Nutanix SME expertise at Amgen Biomedical, streamlining data storage and virtualization, which reduced data retrieval times by 35%.Caterpillar Inc. HQ Peoria Illinois (7/2014 – 11/2014) Architected disaster recovery solutions at Caterpillar Inc., achieving a 40% improvement in DR response times and ensuring continuity across critical operations.Department of Energy Sandia National Laboratories, Kirtland Air Force Base, New Mexico. (5/2014)Role Optimized virtualization infrastructure for Department of Energy, enhancing processing speeds by and supporting mission-critical projects with increased resilience.USAF Joint Base McGuire-Dix-Lakehurst, New Jersey (4/2014) Deployed VMware Horizon solutions as SME.US Army National Guard Joint Base McGuire-Dix-Lakehurst, New Jersey (3/2014) Deployed VMware Horizon solutions as SME .U.S. Strategic Command, Offutt Air Force Base, Omaha Nebraska (1/2014 – 3/2014) Deployed VMware Horizon solutions for U.S. Strategic Command, securing high-level data access and maintaining 99.8% uptime for mission-critical applications.US Army Florida National Guard Starke, Fla. (11/2013) VMware Horizon SME.US Army Space and Missile Defense Command (SMDC) Redstone Arsenal / Peterson AF Colorado Springs, CO (9/2013 – 10/2013) VMware SME.US Navy United States Forces Japan Yokoto AFB Japan Tokyo Japan (7/2013 – 8/2013) VMware Horizon SME.

Bridgewater Associates, CT (4/2013 – 7/2013) Collaborated as VMware Horizon Team SME at Bridgewater Associates, streamlining team workflows and Trading floor access.United States Special Operations Command (SOCOM) and Battlefield Information Collection and Exploitation Systems (BICES) MacDill AFB Tampa Fla. (3/2013) Led VMware Horizon VDI implementations for SOCOM, enabling secure, high-availability access to classified resources, maintaining a 99.9% uptime across operations.Naval Medical Center Portsmouth (NMCP) Portsmouth, VA (2/2013) Provided VMware Horizon VDI expertise for Naval Medical Center Portsmouth, enhancing healthcare provider access to systems and reducing login times.United States Army Training and Doctrine Command (TRADOC) Fort Eustis, Virginal (12/2012) Deployed VMware Horizon for TRADOC, enabling streamlined training program access and improving infrastructure reliability.U.S. Army FT Sam Houston, San Antonio, TX. (06/2011 – 11/2012) Led VMware Horizon deployment at Fort Sam Houston.United Nations Logistic Base, Brindise, Italy (04/2011 – 05/2011) Managed VMware Horizon deployment for UN Logistic Base in Italy, enhancing logistics operations through a 40% reduction in processing time across critical applications.Chevron Phillip IT Systems (01/2011 – 04/2011) Led VMware projects for Chevron Phillips, enhancing infrastructure scalability and reducing system latency by 25% across departments, supporting high-demand engineering tasks.Onsite Cloud Solutions (OCS)Director of Information Technology OCS IT (5/2010 – 12/2010)Directed global IT operations and service catalog expansion for OCS, managing teams across Houston, Bangalore, UAE, Sydney, and Shanghai, resulting in a 20% growth in services.Vopak, Houston TX. (5/2010) Provided VDI and LAN/WAN consulting for Vopak, optimizing network connectivity and reducing downtime.

City of Houston Health and Human Resources (4/2009- 4/2010) Managed IT projects for City of Houston HHR, improving network reliability and completing key health data projects on time and within budget.Edgarfilings / Thomson Reuters (11/2003 - 11/2008) Network Operations managerDirected network operations at Edgarfilings, achieving a 99.9% uptime and enhancing client satisfaction by implementing proactive monitoring and fast incident resolution.