-Design, implement and coordinate the sales strategy to achieve the company and clients KPI's- Analysis and presentation of the current and forecasted performance to all stakeholders- Leading and managing a cluster of 6 Team Leaders (64 Account Strategists) across different markets, - development of Team Leaders-Involved in recruitment, training, HR, and workforce management processes (enhancement of sales performance, forecasting and management of pipeline)

Customer technical solutions-Responsible for developing a team of 15 customer service representatives through coaching and monitoring.-Channels managed: Phone, Email, Social Media ( WhatsApp, Facebook, Instagram)-Reporting team results to all stakeholders