Supporting partners/creators from YouTube.Troubleshoot and resolve technical issues related to data feeds;Providing guidance and consultative technical support to partners;Providing guidance and consultative support about policies and, terms of use and community guidelines support to partners;Work with a Partner Account management Support model;Work directly with Engineers Technical team on Partner technical integration;Bug management;Become SME and point of… Show more Supporting partners/creators from YouTube.Troubleshoot and resolve technical issues related to data feeds;Providing guidance and consultative technical support to partners;Providing guidance and consultative support about policies and, terms of use and community guidelines support to partners;Work with a Partner Account management Support model;Work directly with Engineers Technical team on Partner technical integration;Bug management;Become SME and point of escalation for product on team. Show less

● Work within a fast-paced environment handling sales and questions from new and existing customers.● Deep understanding of customer requirements and needs in order to better support and provide thebest customer experience and products.● Consistently demonstrate a strong customer focus by maintaining a high level of engagement withcustomers and ensuring all customer service standards are met.

Payroll Outsourcing● Supported the payroll of the following companies Wärtsilä Brasil and ICTSI RIO.● Processed monthly payroll in a fast-paced environment using multiple payroll systems.● Provided employees with information regarding paychecks and assist in resolving discrepancies withpaychecks.● Ensured that the appropriate controls and procedures are in place and being followed regarding payrollprocessing in order to ensure they are effective and efficient… Show more Payroll Outsourcing● Supported the payroll of the following companies Wärtsilä Brasil and ICTSI RIO.● Processed monthly payroll in a fast-paced environment using multiple payroll systems.● Provided employees with information regarding paychecks and assist in resolving discrepancies withpaychecks.● Ensured that the appropriate controls and procedures are in place and being followed regarding payrollprocessing in order to ensure they are effective and efficient processes.● Worked closely with Human Resources on programs such as benefits administration, personnel audits,testing, and reporting, and other business reporting.● Performed a timely and accurate monthly close process for all Payroll functions including reconciliationsof accounts and systems, and review of all accruals for accuracy.● Coordinated timely and accurate transmission/receipt of payroll files and records to third-party payrollor benefit vendors and ensured payments were made in a timely manner.● Maintained familiarity with current tax regulations and procedures through review of department tradesubscriptions. Worked with managers, implementing procedural changes as necessary when taxregulations change. Show less

● Assisted in the investigation into non-conformances, participated in root cause analysis, and carried outquality reviews of non-conformances.● Participated in and facilitated continuous improvement projects as required.● Supported the business in managing and implementing Quality Management standards and processesthat are aligned with the global standard and relevant to the local market nuances.● Highlighted trends and red flags to the business for better improvements

Work within a fast-paced environment handling sales and questions from new and existing customers.● Deep understanding of customer requirements and needs in order to better support and provide thebest customer experience and products.● Consistently demonstrate a strong customer focus by maintaining a high level of engagement withcustomers and ensuring all customer service standards are met.

- Customer Service Representative & English Student | ATC English College and Subway, Ireland | 04/2017 - 12/2017

● Scheduled and coordinated candidates for interviews. Updated and managed data on Applicant Tracking System. Drafted and issued new hire contracts of employment.● Conducted pre-screening employment checks on all new hires to the firm.● Coordinated the onboarding of new hires, including coordination and scheduling of the weekly induction program. Created and maintained soft copy employee files.

● Prepared and presented results through data analysis and control, in addition to preparing management reports regarding operational data, metrics, Headcount, and Turnover, being also responsible for theDashboards of these subjects: Labor Processes, Terminations, Admissions, Vacations, Leaves, andTurnover.● Carried out all the procedures and end-to-end processes of the following activities: Admission, Dismissal,Leave of absence, occurrences, and other movements of… Show more ● Prepared and presented results through data analysis and control, in addition to preparing management reports regarding operational data, metrics, Headcount, and Turnover, being also responsible for theDashboards of these subjects: Labor Processes, Terminations, Admissions, Vacations, Leaves, andTurnover.● Carried out all the procedures and end-to-end processes of the following activities: Admission, Dismissal,Leave of absence, occurrences, and other movements of employees.● Controlled all the employee benefits such as health plan, dental plan, daycare allowance, transportationvouchers, and food vouchers.● Supported recruitment activities in high volume selection processes, from talent attraction, screening ofresumes, scheduling, support in the application of assessments, and the entire admission process.● Analyzed and developed sensitive documentation for labor lawsuits and attended labour hearings as arepresentative.● Assisted internal customers in clarifying doubts and acted as an internal consultant for the other areas ofthe company.● Supported Internal Communication/Endomarketing, Training, and Development.● Used FPW and Taleo Systems (Oracle) systems. Show less

Outsourcing Industry● Supported all HR activities in a call centre company with over 2,000 employees. Supported therecruitment team in all admission, onboarding, inductions, and terminations of contracts.● Reviewed CVs, applied personality tests, interviewed candidates, and updated the system.● Acted as a point of contact for day-to-day HR queries providing a consistently high level of service toboth site management teams and employees as required.● Prepared employment… Show more Outsourcing Industry● Supported all HR activities in a call centre company with over 2,000 employees. Supported therecruitment team in all admission, onboarding, inductions, and terminations of contracts.● Reviewed CVs, applied personality tests, interviewed candidates, and updated the system.● Acted as a point of contact for day-to-day HR queries providing a consistently high level of service toboth site management teams and employees as required.● Prepared employment letters, contracts, and associated documentation. Supported employee relationsprocesses as required - disciplinary, grievances, investigations, and absence management.● Provided support to employees in various HR-related topics such as leavers, compensation, and RH issue resolution. Provided guidance to all staff members on any HR-related issues.● Conducted regular HR data integrity audits and updated HR systems. Ensured that all transactions areaccurate and compliant. Maintained employee files and records in electronic and paper form.● Analyzed and interpreted business process issues and made recommendations to partners in relation to system updates, program/process, and reporting improvements. Show less

● Assisted HR team in multiple activities such as employee contract terminations, payroll, electronic point,recruitment, admin filling, admission, employers benefits administration, payment and electronic point,internal communication, and endomarketing.

● Performance administrative functions and dental assistant functions (cleaning, asepsis, and dental officeorganization).